13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the Valencia BMW Difference

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Recent Reviews from Valencia BMW

This was very easily the best car buying experience I've ever had. The authenticity in their customer service dramatically separates them into a league of their own. I inquired about a pre owned vehicle online and within the hour I was contacted by Katie who did their absolute best in navigating the entire process with me. Upon my initial inquiry they immediately reserved the car for a couple days which gave me peace of mind in not feeling rushed into the buying process. I was also promptly provided with every detail I wanted to know such as confirmation of car functions (Backup Camera, Bluetooth, NAV, Remote start, etc..), Pictures and videos of specifics (Brake Pad Thickness, Tire Thread Depth, Remote start operation, Current Status, etc..), and since this is a no haggle dealership, we were able to get all of the numbers crunched for a final price out the door within the hour. They even offered to expedite the buying process online and arrange shipping to my address for only $150.00. It's also worth to mention that Katie did all of this with an actual personality instead of the strictly business almost robotic attitude that you normally encounter at dealerships. The only thing left to do on my end was to secure financing for the purchase. I was busy with other projects so closing this deal wasn't my highest priority at the moment, but I was able to effectively communicate that with them and they had the patience to extend the hold on the car for several more days until I was ready. The only part I didn't like was finding out that I had to be there in person to finalize paperwork, clear bank security measures, take finger prints, etc.. We set a date and time and they made arrangements to have the car go through a final inspection before I arrived. Upon arrival it was convenient to note two electric car chargers in front of their building (if anybody was wondering). Katie came out to tour the car and to her credit she was very knowledgeable about the details and operational functions it offered even though it wasn't their brand. They had the interior completely detailed, and also threw on some new brakes and two new front tires accompanied by a full tank of gas. I also didn't feel rushed about carefully inspecting every tire/ brake, fluid level, and functional detail. They even offered to put it on a lift to allow me to better assess the mechanical operating status if I wanted. All that was left was a thorough test drive. Afterwards we just needed to complete the paper work and wait for one of their financing personnel to finalize the transaction. In the meantime, they had the car exterior go through a final round of detailing, they very comfortably allowed me to tour the rest of the lot all while every team member I ran into greeted me with a warm welcome, Katie even shot me a text halfway through and asked if I wanted the pink license plate frame swapped for a different color of my liking. Within a half hour I was in financing and they had Jerry explain their extended warranties and services to me without being overly pushy about up-selling. Then I met Maddie and she processed all of the paperwork seamlessly. I was in and out of the dealership within 2 hours tops. They led me back to my car which looked immaculate at this point and offered a $100 credit to get it re-detailed for when I got back home. On the drive back the "front driver sidemarker light" replace light came on. They do offer a 5 day 250 mile warranty on their vehicles so I just snapped a picture and sent it over to Katie who had me reimbursed for replacement cost the very next day. This thoroughly exceptional role model of customer service and the attention to detail is why I'll definitely be buying from here again.

Rholene Jamandre Jul 7, 2021

I am a long-time Valencia BMW service customer. For over 6 years I was a happy one-but not any more. I rarely write bad reviews, but when a dealer is so negligent that their incompetence could have caused my death, I had to write this. I took my BMW X5M to Valencia BMW for routine service in mid-June 2021. First off, my service advisor Cole Schwartz is outstanding- this situation is not his fault and he has been great for all the years I visited Valencia BMW. I highly recommend him. What ensued seems no fault of his, but indicates serious safety and quality control issues with the shop, the foreman and the service manager. I got a call from Cole that I needed to replace my front track control arms. I approved the repair and front end alignment and asked they leave me the old parts so I could inspect them. I was an ASE-certified parts specialist for years in a prior life and also have restored many cars, so I was very familiar with the parts they suggested I replace. I picked up the car and went home to take a look at the old parts. They weren’t in the car. So I crawled under the car to inspect the new parts and was stunned to see that they failed to bolt the new control arm to the front spindle on the driver side. The nut was completely missing from this critical part who’s function is to hold the front wheel assembly onto the car. What does this mean? It means given a few sharp turns, or bumps, or a pothole, or a high-speed avoidance maneuver or even going up a driveway, the front wheel assembly could completely fall off the car causing a major accident and very possibly death. The fact the technician had to interact with or look at this bolt twice- once to install the part and a second time to perform the alignment is even more disturbing. Other more minor issues were also present caused by their technicians. I found the exhaust flaps no longer opened in “M” mode and the engine cover was loose and not attached to the top of the engine and was just laying on the engine at an angle. Upon my own inspection, I found they broke the vacuum hose on the top of the engine that controls the flaps, which was easy to see since the engine cover was completely loose. I called Cole and they arranged to have the car towed back the next day to fix the issues as my car was now completely unsafe to drive. The service manager met with me and said they’d make it right and have their shop foreman personally inspect it before I picked it up. When I returned later in the day to pickup the car, they said it was done and just handed me the keys. I was not happy with the situation knowing their negligence could have caused death or injury to me or other drivers. I then had to negotiate a refund for the repair which seems totally wrong by putting me on the defensive. They should have offered to make this right without the need to negotiate. They could have killed me and that would have cost the dealer much much more. They finally agreed to the refund. Before I left the dealer, I looked underneath to check the parts and saw a new nut on the control arm where it had previously been missing. Ok good start. I then popped the hood only to see a piece of the engine cover completely broken off, laying loose on top of the engine. Cole called the foreman over and he was rude, seemed annoyed by the whole situation and just walked away offering no explanation or help. Cole offered to order the replacement part they had broken. I then drove home to wash my car (never have Valencia BMW wash your car after service unless you like a lot of dirt and water spots on your car along with filthy wheels). It was then I noticed their mechanic also left a large 2 inch deep gash on the polished face of my front left wheel. It really just capped off the worst service experience I had ever received at any dealership. In a weird way I am thankful. Why? because what if they had put the old parts in my car for me to see. I may not have crawled under the car to look at the new parts and notice their negligent work. What if their incompetence had killed me or another unsuspecting driver? Luckily I found their negligent mistake and it was corrected- although with attitude from their shop foreman and damage to my wheel and engine cover. I am sharing this bad review of Valencia BMW as the magnitude of their negligence very likely could have caused death or injury to me or other drivers on the road. If you do have your car serviced there, I highly recommend Cole as your service advisor. But, question all the quality of all the work performed and inspect it if you have the skillset. I doubt I will return to Valencia BMW, ending many years as a loyal service customer. I just can’t pick up my car again wondering what repair they have done wrong that could have catastrophic consequences for me and others on the road. AutoNation needs to correct the issues in the service department here to protect future customers from harm.

Jim Grubbs Jun 22, 2021

It is with gratitude that we express our thanks as we recognize GSM- Polo Lopez; Service Advisor- Vanessa Chung; and, Shop Foreman- Jason, each for their level of integrity and devotion to servant leadership. We are already committed to this team when the time comes to purchase or lease our next vehicle. The full transparency from the start in raising our awareness was a comforting sign of safety that our best interests were shared by all as the ultimate determinant, so we may enjoy the full duration of experience as owners, having the most optimal of resources as any other customer, including AutoNation’s own investment in us, by adding an extended warranty, providing concrete footing to what had already begun displaying signs of what’s to come of this relationship, in longevity, resulting from such trust developed so early on. To the unwavering effort and careful measures in helping my family achieve the satisfying results of each step while offering extended accommodations, and service that exceeds expectation. Whether you need a professional you can trust with your sale or purchase or both, BMW of Valencia empowered by AutoNation, has proven to go above and beyond in helping us achieve our sale and purchase goals. We are not just proud to be another great success story for AutoNation, we are grateful to have found a dealership where we can let our guard down and will no longer be forced to account for the dread that had somehow been allowed to become a large part of every transaction, so much the norm as to be expected. From a variety of unfavorable practices, to making room for sub-par associates in their camp, to never growing beyond the old age dance of wit that always pits the buyer at odds with the associate, to many more ongoing nuisances, that BMW of Valencia prove unnecessary, frivolous, and a cost to the very retention rate that any smart business owner knows to be most vital for longevity, not to mention easing pressure from marketing and advertising costs not needed so much when retention is consistent and healthy. Our experience will always be remembered as 3 weeks of patience, faith, and trust, while having the foggiest idea of outcome, as managers and servant leaders readily provide one solution after another in connecting the dots of our wish list from what started as the mess we handed them, and yet they routinely complete all tasks, leaving a lasting impression on us that we remain grateful for. We highly recommend putting your trust in the AutoNation family at BMW of Valencia. If you respect them by simply showing the necessary patience, faith, and trust as I suggest… you can rest assured, this little bit is all it takes for a team this well-suited to guide you along every step with intention toward that consistent strong finish of providing service that exceeds expectations, and purpose, not to settle once you’re delivered across the goal line of a successful transaction, but more importantly to deliver your family a priceless impression that'll leave you all feeling welcome to more, truly lucky, and a residual feeling of knowing, liking, and trusting the team. Soon enough you'll be writing a review, reflecting on your gratitude, as you echo how proud your family is, too, for having made the decision to trust the AutoNation family at BMW of Valencia.

Mike Altieri Jul 7, 2020

Can you imagine test-driving an "Ultimate Driving Machine" and literally breaking down in the middle of an intersection? It happened! I was browsing online for a pre-owned BMW and a 2012 328i with 83k miles seemed like a sweet deal. I contacted BMW Valencia and a salesperson named Maryo Metry reached out to me and provided me some very good information about the vehicle. He had been keeping me updated about the car and the additional services (including a fuel pump replacement)that were needed to be performed at their service department. Also, a "rigorous inspection" would be performed by their specially-trained, talented, and experienced service department. Hey, if there's one place on Earth that knows BMWs, it would be the BMW dealerships right?! So I've been waiting patiently until the car was ready on Friday. Mr. Metry greeted me with a handshake and showed his professionalism by answering a phone call from someone. Instead of saying "Hey sorry I need to answer a phone call from a customer real quick!", he simply walked away while I was checking out the vehicle. Furthermore, Mr. Metry showed his knowledge on BMW vehicles by not knowing what are some features of the vehicle, e.g."hands-free trunk opening" that was included with comfort access entry; maintenance schedule of the vehicle. I bet any BMW enthusiast who had done some research online or watched some YouTube videos would probably know all the generation names of the BMW iDrive head-units. Here comes the part that I will never forget: test-driving an "Autonation Certified" BMW and breaking down in the middle of an intersection with a police patrol car flashing its lights behind us. A warning message about the fuel system popped up in the infotainment screen when we were waiting for a red light. I asked Mr. Metry what did that mean and he did not provide me with an answer, instead, he simply dismissed the warning message like nothing ever happened. What happened after is the engine went off and could not be started for 15 mins. After the disappoint test drive, Mr. Metry did not apologize for the unpleasant experience. I drove down to Valencia all the way from Santa Barbara, which is an hour and half away. I also made some arrangement in my schedule in order to make this visit happen because Mr. Metry had been keeping me informed that the vehicle was in need of additional services (fuel pump replacement), therefore the vehicle could not be ready until today. This visit took away my entire valuable afternoon and replace it with nothing but disappointment. Additionally, Mr. Metry asked me "how are you going to finance the car?" since I informed him that I'm a student with no full time job. Coming across as a young buyer, I understood where he was coming form. However, the way he look at me when asking me "how are you going to finance the car" felt more like "Can you really afford the car or are you messing with me?". Now I know you dealers make money from customers financing the car but have you ever heard of something called "CASH"?! With that being said, I sincerely appreciate Mr. Metry's time, assistance and of course, the unforgettable cruising in the Ultimate Driving Machine down the road of Valencia!

Barry Feb 29, 2020

I added the 5YR BMW Tire & Wheel Protection when I purchased my 5-series from them back in November 2015. I wanted to take advantage of cosmetics repair before the protection expires since it is covered but I have just been given the runaround for almost a month now, and still no one has gotten back to me regarding my claim. When I first called the provider, they gave me a claim number and told me to contact my local dealer. When I contacted my local dealer (Valencia BMW), they told me to bring my vehicle for inspection. When I brought my vehicle in and met with Chris Rawlins, he told me I didn't need to come in and that I could've just contacted the third company to schedule an appointment to have cosmetics repaired on my wheels. On top of that, I asked him to take a look at another issue I'm having and this guy tells me I can do it myself. I mean, sure I most likely can do it, but I what's the point of bringing in my car be serviced if you're going to tell me I can do it myself? Perhaps because I don't have the time/proper tools to do it myself? Going back to my wheel cosmetics repair, he gave me a servicing company (Alloy Wheel Repair) and told me to schedule an appointment and have them come to me to get my cosmetics repaired. They wanted me to bring my vehicle in to the dealership on a Saturday morning to tell me this, when they could've provided me the third party's contact information over the phone. What a waste of time. So I have left about four voicemails for Alloy Wheel Repair to contact me regarding my claim, but they have yet to contact me. I then called the BMW Tire & Wheel Protection back and they gave me another third company (California Wheel Repair Solutions), and said that the third company service will contact me within two days. This was said last Monday (6/10/19), to this day I still have not gotten a call from either one of the third company service. When I called BMW Tire & Wheel Protection and asked to be transferred to a manager, the manager I spoke to claims that she is unable to help me because of limited information that she has, given that it's a weekend. What's that supposed to mean? I said I would like to file a complaint, but unfortunately since it's a Saturday she isn't able to help me with my complaint, and advised me to call them back on Monday during business hours. I let her know that their business hours (8AM-8PMET) is my working hours in PT, and she advised me to call them back when I'm driving to work on Monday. WTF? So I call Valencia BMW to see if I can file a complaint. I reached out to the Servicing Department and was told that the Manager for today is Darren but is currently out to lunch, and should be back at 2PM. It's already 3:16PM and Darren has yet to call me back. I also tried reaching out to the Sales Manager (Polo Lopez), have left a voicemail regarding my complaint, but have yet to hear back from him either. The funny thing of it all is the owner's response from the 1-star reviews that the customers have left here in Google, stating that "If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 284-3140. We hope to hear from you soon." I just called this number and it routed me back to Valencia BMW's main contact number. Ultimate driving machine, but ultimate disaster in customer service. I don't deserve this type of service from Valencia BMW and its partners, especially after serving this country. Update: it's already 6/26/19 and no one has yet to reach out to me to address the poor quality of their customer service.

BMWOwner Jun 26, 2019

I wish I could give it 0 stara for how I've been treated here. They act nice and courteous when im there ready to buy , but as soon as I left I soon realized I was just another number and they could care less about what happens to me or my car. I was always skeptical of AutoNation but decided to give it a try, especially with their support in Breast Cancer. One of my friends who had Breast Cancer reccomended them. I bought a car there on a rainy day and my Salesman didn't even give me a tour of the car or go through the checklist to confirm everything was good. They just wanted to go home since it was Friday evening. I drove an hour for this. Once I got home I realized that even though I cleaned my car it still seemed dirty. When I took a closer lool I had realized that my windshield was completely full of cracks. It was completely pitted. I took it to two different Dealerships to get secondary opinions and they explained to me that it needed to be fixed asap because the amount of little cracks could be dangerous. They quoted me for over $1,000 to fix. Now, imagine having just a bought a car and days later already getting quoted another $1000. I reach out to several people at BMW Valencia and they decide to play the game of "let me transfer you" to no one answering. Then, Everytime I called, the floor manager wasnt there. Then I finally got in touch with Mr. Polo. The director of that region I think. When I first emailed him it went smooth. After that, it took him a werk before realizing he never replied to me and when he did he mentioned he couldn't do anything about it saying it past inspection. I have the paperwork to prove their promise to me was a windshield free of "damage or cracks" with a check mark. An entirely pitted windshield that bothers my view while driving is not free of cracks or damage. Which should be fraud. They sold me on a car with this damage. I have continued to email Mr. Polo but seem to get ignored, which seems to be common at this dealership. From my experience, once they got my money, no one cared about whether or not I got screwed over. Luckily I realized how they operated before my wife and Mother bought their cars there. I would HIGHLY reccomend going elsewhere as you'll have peace of mind that this wont happen to you. I am not comfortable in my car and my windshield is damaged. I hope no one else has to go through this. My friend that has Breast Cancer is embarrassed for this but its not her fault. Shame on this dealership for treating a client this way.

Lucas Mar 5, 2019

This past Saturday (4/28/18), we stopped by Valencia BMW to look at a used Suburban. We took it for a test drive, and told the sales guy we still had a couple of more vehicles to check out before we made a decision. My husband called Sathy, our sales guy that same night (Saturday) and made an offer on the vehicle. He said he would call us back in the morning after speaking with his manager. We waited around for the call on Sunday morning and finally decided to just drive up there as we intended to buy the vehicle anyways. Our sales guy from the previous day was there and we spoke to him for a bit before his sales manager, Ryan Annett came out. Now, we were just trying to get the best price we could on this used vehicle but apparently, Autonation does not negotiate with their pricing. The sales manager made sure to keep pointing this out and said that’s the way it is and there is nothing they can do about it. Only corporate could change it. He had all but a couple of minutes for us and then just walked away. We told our sales guy we would discuss this privately for a few minutes (in the car) about it and would let him know. Five minutes later, we decide to buy the vehicle and went inside to look for Sathy. We sat in their lobby for about 5 minutes before Sathy finally showed up. We told him we wanted the vehicle and asked if it could be detailed. He left to speak with his sales manager for what seemed like 10 minutes. When he finally came back, he brought his sales manager with him, Ryan. Ryan then proceeds to tell us that they cannot sell us the vehicle anymore because someone reserved it online. He said that person would be coming in at 7pm that night and we would have to wait till after to hear back from them if it was sold or not. Then we were just sent on our way. We were there on Saturday to look at the vehicle, returned on Sunday to buy the vehicle, and now Ryan tells us that they have to give an opportunity to the person who placed it on hold to look at the vehicle?! We are in disbelief. We are standing inside the showroom, ready to buy the vehicle but now we cannot because someone has reserved it. Ryan says there is nothing they can do but they would call us in the evening if the vehicle does not sell. I could not believe they turned us away because they had someone else who was interested in the vehicle. I’m sure they would not have done this to us if were buying a 60k BMW. I have never been so insulted or embarrassed in my life. We had cash on hand, ready to buy the vehicle but Ryan used the excuse that someone else reserved the vehicle while we were there so now we cannot buy it. We never received a call later that evening or even Monday morning to let us know if it sold or not. A courtesy phone call would have been nice. It is Tuesday morning and we are still waiting to hear back. Talk about lousy customer service. Before all this went down, I should mention what I observed between their staff. While my husband and I were outside discussing the vehicle, a sales girl walked out of the office. She began to speak to another employee (male) as he was walking towards her and he flat out passed right by her and ignored her. He continued on his way towards the office and she turned back and asked him if he was going to help her of if she should ask anyone else. Again, he ignored her and went into the office. She soon followed him in and was walking behind him talking to him and he did not acknowledge her. What kind of business are you running Mr. Coia? Your employees seem hostile towards each other. That explains why your sales manager had no time to waste on us. No respect for each other or customers who are not buying high end vehicles.

Hilda Torres Medina May 1, 2018

i went to buy a bmw 750 used from valencia bmw.they advertised it as certified pre owned. when a car is certified it has higher standards to go through before it gets to the line.i went in confident that everything had met those specifications before being put on their line.after being at the dealership for 7 hours and signing a deal they come back and tell me."oh it didnt go through,its not cpo its active cpo"they told me everything had met the certified pre owned standards but it was certified in the past at another delearship meaning my rate went from 5% to 8% but everything else had met cpo standards.after being there so long i said ok(because i just wanted my car and wanted to leave).i drove it for a couple weeks before i noticed the tread on my back tires were 2/32nds .im a service advisor at a nissan delearship.that is unsafe tread and we recommend changing tires at 3/32nds, so i had one of my technicians check the car out.it had broken lower control arms.bad tires.and the all rotors were grooved bad needing to be replaced.also needs brakes in the rear as theyre at 3mm.the shade for the back windows motor is burned out causing it to get stuck.also looked in my system and it needed a brake fluid exchange immediately.i called my sales man and he said he could not help me.all i wanted was them to step up and help their customer.i wasnt even looking for them to replace/fix all that(which they should have before it hit the line).i wanted them to help me some how.they said they couldnt help me on the pricing when we worked the deal because they paid 1200 to certify the car(turns out they didnt cerify. so they had room in the deal to help me).they said tough luck and ignored my phone calls.my name is dean conkling in case the delearship wants to try to help now that im reviewing them.i will never buy a car from them and none of my family,friends or people i run into at work will either.word of mouth is the best advertisement and people will know your guys' bad business practices.

bestdc Jul 13, 2015

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