Recent Reviews from Valencia BMW

Leased a new 2018 M550i from Valencia BMW April 31. Because of the deal, drove the 70 mile to their facility from the OC. Though I got a good price, the dealership experience was not close to my previous BMW purchases at other dealers. When I got there, the car was being washed. That was good. but as I was doing the financial paperwork, they pull the car up and park it in their customer parking lot. They're undergoing some renovation, and the car was parked next to some construction pickups. Not the best way to appreciate your new vehicle. After finishing the paperwork, I was given the keys and got a thank you, and that was it. No attempt from the salesman or from their BMW Genius to go over the vehicle with me, the technology, or get a chance to ask questions. I drove off, and did not realize until about 10 miles later, that the gas tank was only 1/4 full. Too much of a hassle to drive back on the traffic filled 5 freeway for a fill up, we're only talking about $50, but hey. About a week later, could not get some of the technology to work, called the Genius hot line for some answers. They find out that salesman, had forgotten to have me sign the EAS agreement which is required to activate certain features. Come on, this is not new to them. Called the dealership back, they asked for me to drive back to fill out. Told them no, and they finally took care of it. A few days later, I called my salesman again with a question about my wifi hotspot and how to activate. He did not know anything about it. He said he'll have to investigte it and get back to me. I also mentioned the lack of a full gas tank to him. He was very apologetic and offered to wash the car if I brought it back. That wasn't going to happen. He then offered to send out some key chains and a coffee mug. Better than nothing I guess. Almost 7 days later, still no return call about the wifi hotspot. I'm not expecting any keychains or a coffee mug soon either. In summary, good price, but lousy follow through.

Edward Tyau Apr 13, 2018

It wasn't the best or the worst experience. It was a long distance deal- I bought the car sight un-seen and worked the deal virtually. I had never done that before and I fully expected it would be different, but figured the dealership would work to help me understand the process. They did, but it was challenging. I never felt like my salesman had any interest in the deal, or making it work for me, or had any enthusiasm for helping me understand the long distance process - he just kept saying "it'll take a while." - Which is fine, I just felt that he could have/should have proactively given me an idea of what it would take, what he would do, and what to expect - which is good customer service. Instead, I just asked a ton of questions and felt they were met with short answers that weren't overly helpful. It was just a lack of explanation in general with the deal that was frustrating. Autonation, offers a 3 day 250-mile warranty that was voided on my deal - likely (I can only assume) because it was a long distance deal. Again, that's not a problem, I had no intentions of returning, but that's an important issue that probably should have been explained. The finance guy was totally rude, I left him a message declining his added products and never got a call back to confirm that the paperwork was on the way - which I think is just rude. There was some issue with the temporary permits - admittedly, I'm not totally clear on what happened, but the optics of it appeared that my salesman dropped the ball and then tried to blame it on someone else when I was frustrated because I couldn't drive the car. Again, it may have just been optics but it felt off. Ultimately, the deal got done, I got the car, and nothing went catastrophically wrong - it was just a general lack of interest by the salesman, I found it odd that he never picked up the phone and called me and last, but not least, that he never bothered to thank me for my business. I know it was long distance and we never met, but I still had a choice of where to go and I chose here - so some appreciation by way of a simple "thank you for doing business with us" - doesn't seem to be an unreasonable ask. In the end I have a great car and I'm glad about that. Like I said, it wasn't worst, but it was far from the best (which is somewhat expected from a BMW dealer).

Sean Hisey Oct 7, 2017

Ever since I bought my 535i, there has been nothing but trouble with this dealership. To begin with, the first salesman was extremely eager to sell, but not eager to please the customer. The very next day, I called up the dealership and told him that I was looking at two cars in particular. The one I had seen the day before, and another one that I was entertaining at Rusnak. I was assigned to a salesman by the name of Ritchie. As I had already spoken with another salesman the day before, whose name unfortunately I have forgotten, Ritchie only performed the bare minimum in terms of securing his half of the commission on the sale of my new car. I bought the car which was in the show room. It appeared pristine and beautiful. I check the car inside and out. I was unable to test drive it, as it was inside the show room and there were other cars in front and behind it. I liked the car so much that I bought it without test driving it. The next day, I went to pick up my car. It had a busted out tail lens. It was a minor thing, but I noticed it. In fact, what I notice more was the scratch which was pretty big. I cannot believe they actually had the nerve to give me that car in that condition. I pointed that out to them. I had told him that this was not what was in the show room the day before. I also advised them not to take buyers for granted, because a car with these damages would not have been in their show room in the first place. The other thing, when I opened up the trunk to inspect, it's not horribly of Asian food. I brought this to the attention of the sales man, who pretended not to smell it. He called his other buddy, another salesman, and he also pretended not to smell it. As there were other shoppers in the area, I figured they would be neutral parties. I invited them to smell my trunk. All of the shoppers agree that there was a nasty stench of food in the trunk of the car. I finally spoke with one of the service people. They also smelled it. I believe that girls name was Vanessa. She was very quick to say that she would resolve all problems for me, and she did. Vanessa truly took care of the problems. Incidentally, the finance manager also smelled the stench in the trunk and stated that there was no way anyone could not smell that. It was obvious at that time that the two salesmen were lying. On the documentation, they put that the automobile had 6009 miles on it. When I got the car it had 6035. You can make your own assumptions about that. It is obvious that they took the car out of the showroom and drove around for a while. The very next day, I noticed there was a problem with the Bluetooth re: phone connecting. I would have to make two calls in order to actually have the one call come through the speakers on the phone. I called at the dealership. Vanessa stated this was "a known problem" and that it would be a simple software fix which will take approximately two hours. This last Friday, my husband came to town. I asked him to call the dealership to deal not only with this software issue, but the trier pressure monitor problem as well, which is also a known BMW problem. My husband was told to come on down and take the car. That is exactly what he did. When he got there, he was greeted by Bob in the service department. Bob told my husband that was nothing wrong with the car and that he did not have a loaner. He was incredibly rude to my husband. I was out of town at the time but I called to speak with a manager, Darren. Darren was also incredibly rude. He was not interested in hearing about what had taken place when my husband went down there. He also denied any known problems. Then he kept insisting on when we were going to bring it back. So now everybody is inconveniencing them selves to once again take this car down to the dealership for software adjustments. In the process, I do want to point out that Darren stated that he had 15 loaner cars. Therefore, it is obvious that Bob lied. This dealership has made it's mark with lying. This is upsetting considering I bought a service contract on top of the car.

Pat Story Jul 18, 2017

First, the advisor, Robert was extremely helpful and professional. I've had him before and I have no complaints whatsoever with him. However, I had a bad experience trying to contact the service department. It took me a few days to finally get someone. I thought of even driving over just to be able to speak to someone. I tried to call many times. First I was put on hold for almost 15 minutes so I hung up and decided to call back. When I called back I got a message saying to leave a voicemail message. I had a very quick question so I decided to call back and not leave a message. I called 2 more times and each time I was told they were busy and to leave a voicemail message so I finally did. I didn't get a call back so I called again the next day. I was told I needed to speak to an advisor so I was transferred and again and I was asked to leave a voicemail message which I did. Again I didn't get a call back. So I called back and I was told I needed to be transferred to an advisor. I finally told the girl that I've been trying for days to speak to someone so she finally made sure an advisor would be able to talk to me. This is not the first time I've had dismal service with tying to contact service dept. last year I experienced the same thing of not being able to talk to someone and not getting a call back. I finally had to call the general manager and he forwarded the message to the service manager who was one of the ones who never called me back in the first place. I told her I left a voicemail message with the reception area as well as with the service manager. I didn't get a call back. She claimed there were no messages. It's hard to believe that both messages would not have been received. If this is the case, Valencia BMW had and still has a problem with their voicemail message system. Such a big company should know by now if there's a problem. There should be a policy of returning phone calls within 24 hours or even sooner but there doesn't seem to be. When I came in the 2 receptionist were chatting casually but perhaps they should be checking messages when they get a chance. When I see this kind of service, I have to wonder how well my car would be taken care of if it needed repair.

Glenda Flancer Jun 27, 2017

I went in to purchase a used Lexus RX350 for my daughter. I was assured that this used vehicle went through a comprehensive 150 point inspection. My wife encouraged me to buy our used car from a "reputable" dealer convincing me that they would not cheat us, but instead be safer to buy a used car from them then from a small dealer or private party. WRONG!!! I took in the used Lexus we purchased from Valencia BMW (the car that was supposed to be inspected by professionals at Valencia BMW) into my local Lexus dealership the next day for routine maintenance, and to my shock given estimates for over $4000 in critical repairs!!! I should have known when the first thing they listed was new battery because the battery cover to the resoivoir on top was missing. Obviously, they can't get a cover to match, but you would think that when VBMW listed that they checked the battery, they would have listed this obvious missing piece....or maybe they did not check the battery at all. Anyway, Lexus service department says I have: leaking transmission O-ring, torn control arm bushings, leaking steering rack which means complete rack replacement and alignment, leaking front light housing. Should any of these been caught at inspection????? Maybe??? Maybe not??? The point is that when I called the next day to explain the situation to my salesman Willie, he essentially says sorry, the car is sold AS IS! Nothing he can do and that I should complain to the used car manager. He did not even offer to talk to the manager on by behalf....just sorry nothing we can do, out of luck, the car is as is. Don't remind me that it is as is...I f&$@ing know that!!! I get it...you got your money. Now I completely understand as is, and I have bought dozens of used cars in the past. My issue is that Valencia BMW says they do a "comprehensive" 150 point inspection to make sure that used cars are worthy to be sold on their lot, BUT I certainly feel like that the inspection was done poorly, because someone should have caught some of these obvious repair issues...Lexus did! I don't know cars, but I trust that when Valencia BMW "says" that they checked it, I believe them. My mistake! At the end of the day, Valencia BMW DID NOTHING to try to make things right with me, not even a follow-up call after I communicated my issue to Willie my salesman. It's all on them now. Decide for yourself if that is who you want to do business with....

Crispin Asuncion Apr 17, 2017

So I've been to this dealer/service shop several times and have always had a good experience. This time I had an opportunity to buy a car using the internet sales team. The whole experience was very good including top notch service from the sales team (in person), the finance section, and the delivery of the vehicle. First, the sales team: Sergik, Sean, and Nate did a great job. I contacted the internet sales team, with a couple easy, softball question about their inventory. Sergik was ok, though I wouldn't recommend him. He said he called in a follow up email, but I had no call. I pretty much had to continue contacting and directing his actions to solve my price query on a car I was watching online all week. He did however hand me off to someone who could help, Sean and Nate. I entered the dealer after dinner and worked with Nate. He was helpful; showed me the car, got my paperwork to finance quickly, and continued coordinating to get the car detailed. Between him and Sean, the team was outstanding. Sergik, however, was a bit of a buzz kill trying to get going with the purchase. Finance was frustrating, of course. It should have been easy enough, but they don't offer a lot of data on the maintenance programs before you walk back to talk to a guy in a suit. I knew what I wanted, but the options were annoyingly grouped with other expensive options that I was not interested in purchasing. It was an away game, & I felt like I had to close the game and this was their bigger hitter. He tried to be helpful and keep up conversation--seemingly just to prolong my time in his office (the system was broke and had to do things by hand!?) my guess is he was trying to stall to aggravate me so I'd be more apt to just sign whatever. Effective tactic, but I felt like I was being taken advantage of and manipulated. He even said he'd been on since six in the morning (it was after 8pm when I was in his office). Who is sitting at a BMW dealer at 6am to purchase a car? I'd work with the guy again, but only because I'd have to. Again, I felt at a disadvantage because I didn't have data about the maintenance packages beforehand--post it on the internet! Delivery of the car was very good as well. I've always prided myself on my ability to detail a car. The guy who cleaned the car had an advantage over me--he had a new car to clean. Anyway, it took a long time to complete and he left cracked, spit sunflower seed shells in the driver's seat. Up to BMW standard? Probably not. So Nate brought the car up, went over some features and we talked about the genius service. He did a good job answering my questions, but I stumped him on the DEF level. He did a great job anyway, and I'd prefer to work with him and/or Sean next time I'm in the market for a BMW. So Valencia BMW, I'd give the Internet sales team a solid 4 stars (Sergik, c'mon man!), the finance dude 3, and delivery a 4.5. So I'll pass a final grade of 4 stars. That's a couple things to work on, but all in all a very positive experience thanks to the glove save by Nate at delivery and the continued engagement by Sean while I was waiting.

Brian Owen Mar 21, 2017

Don't be fooled you can get the same deal on any BMW no matter where you go. Every dealer in the country will match any offer and in most cases do a dealer swap for the same exact car you're looking at. What makes a "good" dealership is how they treat you after they take your money. That's where Valencia BMW is terrible and why - in their own words- you should go somewhere else. When leased my car, I was sold on how impressive the service dept at Valencia BMW you was. I was guaranteed flat bed pick up to my home or office wherever, a loaner car whatever I needed all I had to do was call and schedule the service. I have been trying now for 3 weeks to schedule the regular service for my car and it's been a nightmare. When I originally called my car was approaching service, when I finally gave up it was past due for service. I have tried no less then 6 times to schedule pickup and drop off only to encounter excuse and obstacle after excuse and obstacle. I have left messages for service managers not once to get a call back. adding insult to injury the service staff here has ventured beyond rude to just poor taste, specifically a young lady named Jasmine, who I've had the distinct pleasure of speaking to at least 4 times, suggesting "I can feel free to go somewhere else" if I was unsatisfied with their service department. I was refereed to Valencia BMW by a family member who has bought multiple cars from the team here, I personally have sent 4 friends to the sales rep i worked with. However, I finally took Jasmines advice and took my business somewhere else. Yesterday I called Gil at Century West BMW He had me in and out in a few minutes and even dropped me off at my office. I got my car back within a couple hours, while it was there they must have detailed it because it was SPOTLESS as if it where a brand new car. Don't waste your time with Valencia BMW, all they care about is the sale and getting your money as soon as you sign paperwork all bets are off, you're on your own.

Alex Youdim Mar 15, 2017

Had my 2007 328i towed into Valencia BMW for work. They had to replace the computer and the fuel pump needed a part because it kept popping off. After replacing the parts, they wrote on the invoice, "Car runs flawless" I drove 2 miles and the dang car cut off! Had to return it back to BMW. The next day they said it was a vacuum hose that was loose and they had to fix it. So my wife and I went to pick up our vehicle. Needless to say, we got on the freeway and it wouldn't go past 60 mph. We got right off and headed back to Valencia BMW. As we were stopped at the light, the car didn't do anything but shake like it was having a seizure. So now they say it was the Disa valve. So I had them replace it and the oil pan gasket. After a week, we pick up our vehicle and drive. As we get to the gas station, it wouldn't pump over half a tank of fuel before clicking off. I tried another gas station and the same thing happened. Not only can I NOT fill my tank with fuel, but the engine oil maintenance light comes on and it's showing that I need an oil change. It's also pausing as if it wants to cut off. So I took it to Vic's Bimmer in Lancaster, CA to take a look at it. I told them what happened and they said they get a lot of complaints about Valencia BMW. They took the fuel pump off to check it and found the the vent hose was NOT connected. They connected it and ran a test. The test showed the DMTL pump was no good. So having them replace the pump, they found that the activated charcoal filter was full of fuel, so that had to be replaced too. So thanks for not correctly hooking my fuel pump back up, it caused these other parts to fail. And here is the kicker!!! WHY would ANYBODY repairing my vehicle have a reason to go in the arm rest and look around? Not only did they go in my armrest, but they STOLE my damn iPod Classic with all my music on it. Major problem because Apple doesn't make that iPod anymore! So they wanted me to buy a new iPod and give them a receipt to refund me, but OH!!! They have to send it to Corporate to mail me a check that I still haven't received! I will NEVER take my vehicle to Valencia BMW again!! I don't even rate them as ONE star, but ZERO stars!!!!

Fred Miles Sep 12, 2016

I leased a 2013 X5 from this place. On the test drive of the X5 the car died and we had to be picked up(not out of gas). My wife really wanted an X5 so we decided to go ahead and get a different X5. The buying portion was pretty good. When it comes to service....STAY AWAY. I've had on multiple occasions times where the service folks would not call back or give you updates on your car. I would come in early as possible(7am) for the regular oil change and I would not get the car until 4-5 in the evening JUST FOR AN OIL CHANGE. One time they surprisingly called me and told me my car was ready and was being washed. So I got dropped off at the service department only to wait for an hour and 20 min, after being told multiple times that my car was being washed. At this point it was taking so long I thought I was getting a detail LOL. When the car finally came out I was just going to hop in and leave, but something told me to do a walk around and boom this is when I saw a big yellow mark/scratch on the front corner bumper. I asked the person that brought the car up and he said "Oh it came in like that" which is a lie because the service adviser does a walk around with the customer(me) when you drop the car off and it was not there, I would have noticed. I told the service adviser and he had no words. They took it back and said they would fix it which they did. Then I started wondering how that would happen and what yellow car did they hit?? Then I noticed that the car wash has 2 yellow poles right in front of it......Lightbulb goes on, the poor pole has been hit so many times, you can see all the markings and paint scraped on it from the service guys hitting it with peoples cars. They had the nerve to blame me saying I brought it in like that. I was warned by multiple friends that live in the area to avoid this place but i'm stubborn I guess. A couple of weeks ago my wife and I went to inquire about buying out our lease, but we were told that we couldn't do to a big recall, OK fair enough, but we didn't want to get another car from there. We were hassled by the sales shark\guy to look at a new model which we said no thank you, then he proceeded to ask us to stay for hot dogs and drinks to which we politely declined and started walking away, when we were almost to our car he said well we have "Fried Chicken and Watermelon if you want!!". At the time I didn't think anything of it until I was down the street already, my wife said "did he just offer us Fried Chicken and watermelon?" I said yes he did. I was so close to turning around and going back to see if they actually had it so I could call his bluff. Being African American I was insulted at the petty attempt of a stereotype joke that it was best for him that I did not turn around. Instead they can take this car back and be done with me forever. Never again will I drop another dime here after I return this vehicle. BMW Valencia you should be ashamed.

Nathaniel Turner Jul 21, 2016

Today I am very disappointed in the transaction that was made today.unfortunately I got in a car accident in Feb 2016 and totaled my Slk Mercedes which left me devastated. Since then I've been looking in different avenues to see if I can try a different type of car.I have been looking for 2 months and finally found a car I thought I'd be happy in. (I am very picky and particular) so I found a 2013 BMW Z4 28i s drive that I feel in love with which is smiliar to the Mercedes I had. Black exterior red interior . i found the car on car gurus.I called them yesterday and spoke with buck like a dollar he says. I live all the way in N Fontana so my father asked if they can meet me half way. Thankfully they did and met me in city of industry. but before they came i specifically asked buck if the car was in great condition and if the car had any flaws on the inside and outside.... Because im picky i stated to him.he said everything was in tiptop condition and that they Wouldnt even allow a bmw to be certified if it was not in the best condition. he then called me back and did let me know the buttons were worn out but that if i go to any bmw they would replace it for free..so that made me a little hesitant but i still proceeded because i wanted this car and i figured if they replace it for free i loose nothing .Everything seems fine over the phone and I believed his confidence.we talked about numbers and the price was suitable for me.. He also mentioned that the gap was$9 and I should get it but ameer would go over that with me... so before they came to meet me I received a call from ameer and he went over the charges with me. He made it very discouraging to purchase the car, saying that it the maintenance is extremely expensive and that I should purchase the extended maintenance package... And that it was going to be $25 on top of the monthly payment.I informed him that I have a place where I take my car to and my family goes there, do I should be fine... He said "well u don't need him anymore because if your spending a lot of money like this you should be taking it to a BMW dealership and I'm sure he doesn't in fact work on newer BMWs , its rare " And he said that he recommends for people like"me" to purchase gap insurance which is $10.00 . mmmmm. wait ...wait wait wait didn't buck say it was $9? (Red flag) and what ameer ment by people like me, is because I chose to put $0 down. Which was a little insulting. So I put it to his attention saying buck stated it was $9. He quickly stated that buck is not a licensed person to discuss details like that and said "oh , my mistake its actually $9.55, I was fifty cents off"... OK so I declined the packages he had to offer and he quickly typed up documents to me. Upon of their arrival I was a little agitated with the whole process but still happy to get my car, when the guy came I went out side happy and started to inspect the car, wow.... Are you kidding me? There is a huge dent in the front of the car... What a disappointment... I told the guy who brought the car to me,, is there any way they can fix it? He shrugged his hands in the air and said no.I also noticed that in the front bumper it was repainted for some reason and it was a horrible job. They also made it clear it was never in an accident , well why would they have to repaint it then? It wasn't even glossed right with smearing of the paint... Yes I'm a girl but I'm very knowledgeable about cars and paint jobs etc...it was spot on noticeable...he then called buck after 7 minutes of starring at me like are you going to take it or what? And he said no that they were not going to put in the money for that. and that they could sell it to someone else... Mmmm okay... I guess it was a waste of time on both ends... Extremely bummed about everything.

Srod89Fad Vogue -* Stacey Rodriguez Apr 27, 2016

I went to Valencia BMW ( in my hometown ) rather than go to Bob Smith BMW as I did for my previous lease. At this point it was a BAD mistake! I leased my car from Valencia BMW on Black Friday after having doing a couple of weeks of searching for the right car and the right deal. I was promised that everything would work on this car and have a grand ole time. I was told that I was going to be good to go so i had them pick me up. Once I got there I had to wait nearly 3 hours before I could do the paperwork and get the car out of there. Once I got the car it was fine. I didn't know any of the functions of the car, but it was OK because I am a quick study plus I know how to read a manual. When asked the salesman prior to explain the functions of the car he didn't know much. He explained that this did EVERYTHING and it was worth getting this and that function. Guess what? IT DOESN'T!! Wasted a lot of money on functions that are useless! The Enhanced Bluetooth and Smartphone....useless if you have an iphone and do not pay $300 for the actual adapter! EVEN if you do, the functions for Office do not work - NO SMS, NO EMAIL, no nothing. He said that oh you have a lot of apps, facebook, twitter, instagram ...... UM No....twitter. The others do not work nor exist. The financing experience was even worse...their explanation was not clear. They said that BMW Financial dictates what they need but when I called BMW Financial, it was untrue. They stated that the dealership holds the cards, they only state that yes a person is approved and what not. They go with the standard lease down and agreement. Valencia BMW jackked it up meet their needs. Once they got me in there they stated oh the down reflected the MSRP not the actual price you pay but for WEEKS they said it was a percentage of the final cost. Autonation and Valencia BMW are not a fair place to deal with. BOB SMITH BMW at least was always clear and upfront about how they handled you. This experience has now prompted me to NOT EVER use Valencia BMW or even recommend them. I am not stuck with a 3 year lease for functions in a car that I do not need or use but gonna pay out the nose for in interest and payments. My assistant has purchased a used BMW from them at the same time because it was able to sweeten the deal, but they screwed her over as well with a POS that nothing works. They pushed it past the 3 day return policy because they claimed this and that was user error, but it came down to a multitude of mechanical problems. I warn you to stay away. While there is NOTHING that Valencia BMW can do because once they give you their cars, they do not care about you. My salesman asked for my followup and when I answered, i never heard from him again!

Adam Ashby Dec 14, 2015

i just recently bought a bmw 750 from valencia bmw.they advertised the car as a certified pre owned unit.that means it has higher standards before being sold.so after 7 hours of being in financing i sign a deal and they come back and say it didnt go through because the car is was cpo in the past not at the current time.they asured me it met cpo standards but the rate will go up from 5% to 7 somthing % .i was tired of being at the delear ship and just signed.i figured ill refinance later and the car met cpo standards so im good.after a couple weeks my manager at glendale nissan noticed low tread.i checked and they were at 2/32nds.im a service advisor so i know thats an unsafe tread zone.we recommend replacing tires at 3/32nds.i had one of my technicians do a multipoint inspection where he confirmed 2/3nds tires in rear.both lower control arms broken.all rotors warped/glazed and grooved needing to be replaced.my rear brakes where at 3mm needing to be replaced.my rear window shade motor is burned out and the shade gets stuck up.and in the system since i bought it.its been saying i need to change my brake fluid.so when i was working the deal they said there was no room in the deal because it cost 1200 to cpo the car.i called and asked my salesman for help.he said he couldnt do anything.he said the car was so cheap because it went to the line like that.first he says the car got cpo so theres no room in the deal then says it was so cheap because they didnt fix the car before it hit the line.regardless whats right is whats right.they didnt offer to do anything for me.and said tough luck.at my last 3 dealerships ive worked for we step up and help the customer if theres problems.ive seen sales lose money to make a customer happy because they care and know what word of mouth can do.its a shame i buy a higher end car and get treated worse than somone that buys an 8000 dollar used car and complains about everything thats not brand new.i will make sure that none of my friends,family,coworkers and people that i do business with never go to valencia bmw because of their bad business practices.i waited before reviewing to see if they would at least call back and try to help.i have money so i dont need their help,i just wanted to see if they would do whats right and they failed.my names dean conkling.thank you for your time

Huel Howser Jul 13, 2015

i went to buy a bmw 750 used from valencia bmw.they advertised it as certified pre owned. when a car is certified it has higher standards to go through before it gets to the line.i went in confident that everything had met those specifications before being put on their line.after being at the dealership for 7 hours and signing a deal they come back and tell me."oh it didnt go through,its not cpo its active cpo"they told me everything had met the certified pre owned standards but it was certified in the past at another delearship meaning my rate went from 5% to 8% but everything else had met cpo standards.after being there so long i said ok(because i just wanted my car and wanted to leave).i drove it for a couple weeks before i noticed the tread on my back tires were 2/32nds .im a service advisor at a nissan delearship.that is unsafe tread and we recommend changing tires at 3/32nds, so i had one of my technicians check the car out.it had broken lower control arms.bad tires.and the all rotors were grooved bad needing to be replaced.also needs brakes in the rear as theyre at 3mm.the shade for the back windows motor is burned out causing it to get stuck.also looked in my system and it needed a brake fluid exchange immediately.i called my sales man and he said he could not help me.all i wanted was them to step up and help their customer.i wasnt even looking for them to replace/fix all that(which they should have before it hit the line).i wanted them to help me some how.they said they couldnt help me on the pricing when we worked the deal because they paid 1200 to certify the car(turns out they didnt cerify. so they had room in the deal to help me).they said tough luck and ignored my phone calls.my name is dean conkling in case the delearship wants to try to help now that im reviewing them.i will never buy a car from them and none of my family,friends or people i run into at work will either.word of mouth is the best advertisement and people will know your guys' bad business practices.

bestdc Jul 13, 2015

Two words, STAY AWAY. This place is full of scammers, I don't doubt there are good people here, but the fleet manger and a sales representative Denise are the biggest liars, I don't like disgusting people like this and wanted you all to know how they truly do business. I emailed Denise a day in advance of the type of car I want, with my packages I would like, he told me he has the exact model with my specifications, HE EVEN WENT OUT OF HIS WAY TO SEND ME THE DETAILS OF THE CAR!... So I show up to this dealership to buy the car I asked for, we looked around a little bit at other models to make sure that's the car we wanted to our family and our new born, I told Denise go ahead and get the car I wanted he told me "it's at another lot probably going to take me 30 minutes to get back, we said okay we will wait here, at about 10-15 minutes he comes with the car. Naturally I come outside to look at it and the specifications, before I sat in this car he says to me "just to let you know it doesn't have one of the packages" he then tried to add I have another car but it won't have premium package". I instantly got mad, I said thanks for wasting my time and started walking out... Then the "fleet manager" helped me, he tried finding a car for me and couldn't find it with the same color so I said color doesn't matter just find the same specs, he then tells me the closest one is in San Francisco and I would have to pay a $500 transportation fee and also wanted to sell the car at a higher car payment on me, he kept saying I'm a "fleet manager" you can't get a better price then me, at this point I was exhausted and just wanted to pay and get out, but my wife said let's just leave... Never in my life have I left a dealership without anyone caring... Manager was there and didn't really help with anything... so far the worst BMW dealership experience I have had. So we left, and where did we go you ask? Van Nuys BMW (Center BMW). Talked to a guy named Allen AND GUESS WHAT THEY HAD THE CAR. Allen and I talked price (guess what, the fleet manager was wrong Allen beat his price BIG TIME) and sealed the deal, great guy. PLEASE GUYS if you drive a BMW don't go here, unless you want to settle for another car because they won't have the car you want and pay higher monthly payments.

Narek Khudabakhshyan Jun 14, 2015

I have been shopping around for a BMW 6 series and eventually bought my car from this dealership. My primary contact at this dealership was Robert Grass (internet sales manager). Few things that stood out during my purchase experience: 1. I emailed several dealerships for quotes on the cars with the options I wanted. Rather than to play the traditional haggling tug-of-war game that most dealerships engage in, Robert gave me an upfront and honest pricing. The price he quoted me was very low compared to the other dealerships, and I honestly thought it was too good to be true. When I asked for roughly the same amount of discount from another dealership (I didn't want to reveal the quote Robert sent me out of common decency), they completely rebuffed me and said such a deal was impossible. However, the quote Robert gave me is real. I ended up paying the exact amount as he had quoted for a brand new vehicle (not a demo nor used). 2. To be honest, I was being quite a PITA by asking tons of questions and also having several requests. I was deliberating between the M4 and the 6 series and just couldn't really make up my mind. Then I had all kinds of questions about the price, car, options I want, etc. I bothered him enough to become the customer with most phone calls and texts he had to answer during his career! If I were him, I probably would have blown my top. However, Robert was extremely helpful, patient, professional, friendly, and pretty much a godsend. He answered every question I had and even went out of his way to help me with certain things. Robert provided the BEST sales service that I have ever experienced. 3. Most dealerships want you to buy a vehicle that's already sitting in their lot. That way they can make the sale right away and also get rid of current inventory. Robert had 3 vehicles that were close to what I wanted, but they either had the wrong interior leather color, less options than I wanted, or had a junk option that I didn't want to pay for. I was specific about the color combinations and options that I wanted. I'm not paying $500 for "enhanced" Bluetooth when it literally does little to nothing for the iPhone since Bluetooth streaming and many other features are already included in the 6 series. Nevertheless, Robert went out of his way to do a dealer trade with another dealership, got the car to the dealership in 24 hours, and still honored the original price that he gave me. 4. I wanted black kidney grills for the car, and Robert said he'd include them for free. When I was picking up the car, he didn't have the grills in stock. However, he promised me that he'd still get me the grills for free. And it wasn't just sales talk to get me off his back. A week after I got the car, he arranged for someone to come to my place to pick up the car, have it brought back to the dealership, and then have the grills installed for me at no charge. He even provided me with a free loaner vehicle! 5. Even after buying the car, Robert continued to help me out. He answered any additional questions I have about the car. This is definitely the best after-sales experience I have experienced as well. Thank you so much Robert! I really appreciate it! --------------------------------------------------Â---------------------------------- On the sidenote, my experience with the finance manager, Mickey, wasn't as pleasant. He's pushy at selling the additional stuff (tire and wheel protection, excess wear and tear, etc) but that's his job. He's actually pretty good at convincing people except I had done my homework on bimmer forums beforehand and learned that most of these plans are pretty useless for people like me. For instance, paying $1500 to insure up to $5000 doesn't make much sense when I could easily get my insurance company to cover 5k in damages without bringing my premium up by 1500 total over 3 years. Mickey wasn't willing to discount the plans either while most dealerships usually would negotiate to cost price + $100 for the plans. As I was signing the paperwork, he included the credit app for the BMW credit card without me knowing or informing me about it. All he simply said was "sign here, here, here, here and here...." and said it's just standard paperwork. I ended up with an inquiry on my credit report by BMW Bank and a 10k credit limit credit card. However, I do not want the card at all. I gave BMW Bank a call and they're nice about it. They said they would remove the inquiry and new account so it'd be like nothing has happened. I'm equally as guilty for not reading in detail on what I was signing. Overall, I'm still very happy with my experience with BMW Valencia, specifically with Robert. I will definitely recommend my friends and family to Robert if they're in the market for a BMW.

wkaiwen Oct 4, 2014

I bought a vehicle here at the beginning of November 2013. To keep things short and sweet I had nothing but a horrible time since the night I walked in there and made the purchase. First, always make sure you have acquired financing before leaving with the vehicle. I asked the salesman while my friend was with me multiple times about this and my concern with taking the car near closing on a Saturday evening. I was assured there were no issues after the credit check and within 3 days I was asked to pony up more cash for the deal to go through. In the end it worked out, but please do not make my mistake. Verify with BMW Financial before you even get the seat and mirrors where you want them. The night I purchased the car I also noticed some marks on the rear of the seats, bright red multiple locations. Since it has an Ivory interior it is definitely noticeable and the salesman asked if it would be possible to contact him during the week and setup an appointment to have this taken care of. I agreed since it was already closing time and believed him that this would be taken care of. A month has passed and nothing. No email response no phone calls returned. This was also the theme when I was initially asked to put more down for the financing to work....no email response no phone calls returned until finally a resolution later in the week when I was contacted by the Finance Director. So if you could imagine selling your other vehicle the day after the purchase, only to find out there is a problem with financing....then no communication for days on where everything stands. I was a little on edge. Last thing is when I received my plates from the DMV and prompted me to write this review. I went to install them and the front and rear nut plates were stripped down to nothing because the person that installed the dealer plates had used machine screws to hold everything in place. Front license plate holder was only being held in by one machine screw and another one just long enough to keep the entire bracket in place. What if this was your wife's brand new car and she had the kids with her driving down our already terrible So Cal roads, only to have a tire blow out by 3 inch long machine screws from a front license plate bracket that could not be held in place on your MSRP 63,000 vehicle. Contacted BMW North America, though sympathetic even after sending pics, still nothing regarding a resolution. I will end up just paying an upholstery expert to help get the marks out. Found a way to rig the plates in place, "rig - To make or construct in haste or in a makeshift manner". Also no email from either the dealer or BMW on my experience. I have heard this is a regular feedback requested from buyers by both parties. Be cautious, I know a salesman will promise you the world to get you off the lot in one of their cars regardless of manufacture, but I did not expect this for my first and probably last BMW purchase.

Ryan Rogge Dec 6, 2013

I bought a vehicle here at the beginning of November 2013. To keep things short and sweet I had nothing but a horrible time since the night I walked in there and made the purchase. First, always make sure you have acquired financing before leaving with the vehicle. I asked the salesman while my friend was with me multiple times about this and my concern with taking the car near closing on a Saturday evening. I was assured there were no issues after the credit check and within 3 days I was asked to pony up more cash for the deal to go through. In the end it worked out, but please do not make my mistake. Verify with BMW Financial before you even get the seat and mirrors where you want them. The night I purchased the car I also noticed some marks on the rear of the seats, bright red multiple locations. Since it has an Ivory interior it is definitely noticeable and the salesman asked if it would be possible to contact him during the week and setup an appointment to have this taken care of. I agreed since it was already closing time and believed him that this would be taken care of. A month has passed and nothing. No email response no phone calls returned. This was also the theme when I was initially asked to put more down for the financing to work....no email response no phone calls returned until finally a resolution later in the week when I was contacted by the Finance Director. So if you could imagine selling your other vehicle the day after the purchase, only to find out there is a problem with financing....then no communication for days on where everything stands. I was a little on edge. Last thing is when I received my plates from the DMV and prompted me to write this review. I went to install them and the front and rear nut plates were stripped down to nothing because the person that installed the dealer plates had used machine screws to hold everything in place. Front plate holder was only being held in by one machine screw and another one just long enough to keep the entire bracket in place. What if this was your wife's brand new car and she had the kids with her driving down our already terrible So Cal roads, only to have a tire blow out by 3 inch long machine screws from a front license plate bracket that could not be held in place on your MSRP 63,000 vehicle. Contacted BMW North America, though sympathetic even after sending pics, still nothing regarding a resolution. I will end up just paying an upholstery expert to help get the marks out. Found a way to rig the plates in place, "rig - To make or construct in haste or in a makeshift manner". Also no email from either the dealer or BMW on my experience. I have heard this is a regular feedback requested from buyers by both parties. Be cautious, I know a salesman will promise you the world to get you off the lot in one of their cars regardless of manufacture, but I did not expect this for my first and probably last BMW purchase.

vsphere1 Dec 4, 2013

I bought a vehicle here at the beginning of November 2013. To keep things short and sweet I had nothing but a horrible time since the night I walked in there and made the purchase. First, always make sure you have acquired financing before leaving with the vehicle. I asked the salesman while my friend was with me multiple times about this and my concern with taking the car near closing on a Saturday evening. I was assured there were no issues after the credit check and within 3 days I was asked to pony up more cash for the deal to go through. In the end it worked out, but please do not make my mistake. Verify with BMW Financial before you even get the seat and mirrors where you want them. The night I purchased the car I also noticed some marks on the rear of the seats, bright red multiple locations. Since it has an Ivory interior it is definitely noticeable and the salesman asked if it would be possible to contact him during the week and setup an appointment to have this taken care of. I agreed since it was already closing time and believed him that this would be taken care of. A month has passed and nothing. No email response no phone calls returned. This was also the theme when I was initially asked to put more down for the financing to work....no email response no phone calls returned until finally a resolution later in the week when I was contacted by the Finance Director. So if you could imagine selling your other vehicle the day after the purchase, only to find out there is a problem with financing....then no communication for days on where everything stands. I was a little on edge. Last thing is when I received my plates from the DMV and prompted me to write this review. I went to install them and the front and rear nut plates were stripped down to nothing because the person that installed the dealer plates had used machine screws to hold everything in place. Front plate holder was only being held in by one machine screw and another one just long enough to keep the entire bracket in place. What if this was your wife's brand new car and she had the kids with her driving down our already terrible So Cal roads, only to have a tire blow out by 3 inch long machine screws from a front license plate bracket that could not be held in place on your MSRP 63,000 vehicle. Contacted BMW North America, though sympathetic even after sending pics, still nothing regarding a resolution. I will end up just paying an upholstery expert to help get the marks out. Found a way to rig the plates in place, "rig - To make or construct in haste or in a makeshift manner". Also no email from either the dealer or BMW on my experience. I have heard this is a regular feedback requested from buyers by both parties. Be cautious, I know a salesman will promise you the world to get you off the lot in one of their cars regardless of manufacture, but I did not expect this for my first and probably last BMW purchase.

Ryan R Dec 4, 2013

Buyer beware. As a customer, I'm writing this review as a warning other potential customers. My 2007 BMW was purchased July 2011 with 60,000 miles as a certified pre owned. 2 months into this car, the hoses on the radiator needed to be replaced. On the 3rd month, the car was consuming 4-5 quarts of oil after a oil change. I was told by the service writer "BMW's are known for needing about a quart of oil at times you fill your tank with gas." Really? After a month of complaining to them, they serviced the car and found it was a bad gasket on the oil filter. Within 5 months of having this car, it was not holding a battery charge and I was getting a error message, "Battery Depleted". The not so wonderful service writers response was, "BMW's battery's need to be charged with a battery tender every night, even if you drive the car 70 miles a day. And I can sell you one for $70." At this point I lost all trust in my service writer and took my car to another shop and they tested the battery and told me it needed to be replaced. I then took my car back to BMW of Valencia and spoke only with the service manager. They tested the battery and replaced. A few months latter, the tires were not holding air. I took the car in for services for a oil change and to check the tires. I was told by the service writter, "when the tire tread gets low the air will leak out and I needed new tires. And I can sell you them , with a alinement at $2400." The price so high since I was told I dont have a spare tire. Guess what? This car does have a spare. I bought new tires at another place, starting to loose all trust in this dealership. Then a few months after, the car was consuming a lot of oil again, the new services writer came up with another lame excuse and released the car to me. Jumping to just a few months ago, I was checking the fluids on the BMW and found a great loss of oil and oil sludge in the coolant. I took the car back to the dealership and spoke with a new service manager. They checked the car and replaced the radiator and the water pump and said their is now issue with the oil and engine. I also had them check the tires and wheels and, as they were still not holding air and was told by the service manager "3 of the 4 wheels have cracks in them and this is a road hazard not covered, you must have hit a pot hole." I spoke with the general manager and asked him to replace the wheels and honor the warranty until 100,000 miles after all I have been through with this dealership, but was denied. The general manager said "I will sell you some new wheels and a extended warranty at a discounted price." I have not heard back from him and have left messages for 2 weeks straight. This is the last place you would want to do business with. Pre owned certified to them, means the car was washed by the previous owner when it was turned in.

Dean Elliott Dec 21, 2012

After much negotiation with them, I reached a deal over the phone for a CPO 2009 Z4. They told me that I had to go there and complete the deal by the next day or else the car was going to be shipped to another one of their dealerships. First lie. I work 1hr away from Valencia so I asked them one last time to check the interior and the whole car to make sure that there would not be anything about the car that would make me reject our agreed upon price and deal. They called me back and assured me the car was very clean and I had nothing to worry about. I took three and a half hours roundtrip (including traffic) out of my work day to go there and get the car. Upon arriving the car wasn't even washed/detailed or ready to go, it was very dirty. I opened the driver side door and immediately noticed that the rubber seal that connects the side of the car to the door was damaged with a large tear over one foot long. They informed me that they didn't see this before and that they would take care of this. Second lie. When we got to the paperwork they finally disclosed to me that this tear in the rubber seal was wear-and-tear and therefore not covered under any maintenance or warranty. They then told me that it would cost $300-400 to replace and that it would be added to our previously agreed-upon price. I refused and told them that we had a deal on the price and that you had told me that this CPO car was very clean, nothing wrong with it whatsoever. This tear in the rubber was so easily noticeable that there was no way the CPO inspector and the sales team didn't see it before. They said that they couldn't absorb the cost of this replacement. They were probably thinking that I would budge for this deal after driving all this way to their dealership. I again refused and walked out the door. My experience with them brings a whole new level of dishonesty and lack of integrity into the car selling industry that I thought would never happen at a BMW dealership. I expect more from BMW. I have told everyone I know about this experience and will continue to tell others about how much time and effort I wasted on this dealership. Buyer beware, do not buy from this dealership.

Mr. Esq Jul 6, 2012

I understand that this is a long winded review but this dealership failed miserably in terms of customer service and mechanical ability while trying to align my car so please read on before you consider using them to work on your car. Whilst driving my car I noticed that it pulled to the left on a level surface which meant that it was due for an alignment. Subsequently, I took the car to Valencia BMW to have this done because the dealership was conveniently located near work. I arranged to drop the car off on Thursday morning at 8.00am before work and not knowing how long it would take asked for a courtesy car because I had appointments that afternoon. The service advisor explained that I was not eligible for a courtesy car because the alignment was a “quick job” and that the car would be ready at 10.00am if I wanted to wait. I politely declined to wait as I had to be at work and arranged with him to pick it up at 12.00pm on the way to my appointments; the service advisor told me that he would call me 30 minutes ahead of time to confirm it was ready. When it got to 12.00pm I had not heard from the service advisor so I called Valencia BMW Service direct and was told that the car was not ready and would not be until 2.00pm. I told them that this was not good enough and that I needed the car back. After shuffling appointments around I called BMW Service back at 2.00pm and was subsequently told that the car was not ready and that it would not be until after 4.30pm. This resulted in me having to cancel my afternoon appointments because now I did not have a car and again was not eligible for a courtesy car as the alignment was a “quick job”. When I finally picked up my car after 5.00pm, got in and started the car I was immediately assaulted by the loud stereo which had been re-tuned to a different station. Also the air conditioning was on and the blower set to full. Why the tech had done this I do not know as the stereo and air conditioning setting do not affect the alignment; it does however give me insight into what type of people are working on these cars. While driving over the following weekend I noticed that the car still pulled to the left and that the steering wheel was no longer centered and was off to the left. Subsequently I made an appointment to take the car back to Valencia BMW at 8.00am the following Friday to be re-aligned and again was told that I was not eligible for a courtesy car as the alignment was a “quick job”. Again I had appointments that day but that this time the car would take 2 hours maximum. After numerous phone calls with BMW service I finally picked the car up at 3.00pm that afternoon. I asked if it had finally been aligned and the service advisor told me “we had to make some minor adjustments to the alignment and that it was probably the new front tires that were causing it to be off”. The car had not had new tires in the week since it had first been in and they were in fact the same tires that were on the car when I first took it in. Now this is not where it ends. Once I got the car back I set off back to work and the DSC/ traction control light lit up on the dash and stayed on. I called my service advisor and he told me that it wasn’t anything that they had done that caused the light to come on as all they did was test drive the car and did not adjust anything; it was only 30 minutes prior that he told me some minor adjustments had been made. Now I did not want to take the car back to Valencia BMW because I do not trust them so while in SF last week I took it to the dealership to have the alignment checked and was subsequently told that the alignment was off and that the steering wheel was also out of alignment.

A Google User Jul 14, 2010

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