hank you for your service

We went to BMW dealership to purchase wheel locks for my new BMW X4 40i, the price was low and the service top-notch . Recommend ! Love you BMW team!

I usually dont post reviews but when credit is due it should be posted and recognized. Great experience from start to finish and even after I purchased a vehicle with Valencia BMW. Mazen G. the sales associate was very informative, professional, and just good to talk to thru the whole process. He took care of any questions or concerns. Taylor also helped me out with a problem I had after I purchased the vehicle and was nothing but outstanding. Thank you BMW team.

Very terrible experience with the service department and service manger . My wife drove her vehicle in for a oil service and she came home with a 900$ payment , repair order states they upsold her a cabin and engine air filter and charged her EACH a HOUR WORTH OF LABOR to install each filter . How terrible . Yet the vehicle is a certified pre owned that we just got from them and they charged her also 2 hours of labor for a vehicle inspection , when by law that vehicle inspection is provided with no labor charge unless the vehicle has any diagnostics needed to be done . I called manager and did not receive no calls back . Left voicemails with specific times to get ahold of him and nothing was done . I have paperwork and will speak to GM manager to get this situated .

Took over a week to figure out what was wrong with the car, they couldn’t give us a loaner at first which ended up with us having to pay for a rental, good thing they split the cost with us. So far the car is running well.

Always great service! Roberto Perez has been my hero of service advisors at BMW of Valencia.

I feel very happy for having purchased my DMW i3 at Valencia dealership. Their caring and professional service is excellent. Everybody if friendly, helpful and resourceful. Thank you.

the seats in the waiting room are hard to sleep in no reading material in the waiting room I miss the donuts it was a nice surprise getting my car washed - thanks

Worked with Christopher Brown on getting a certified vehicle last weekend. He was extremely accommodating to my wife and I as we had our infant with us. He went above and beyond to make the process as smooth as possible.

Mal servicio aplique online para una compra y solo verificarán mi crédito y no e tenido. Respuesta , y según me refieron con Leslie Ceballos y no contesta las llamadas ni los mensajes de vos mal servicio

Very friendly employees.Thanks Gregg Nagel for you courtesy, patient and everything. We Trade our RAV4 x BMW X1. Excellent attention!!!

I love going to this center where we bought our car. The deal was good, we had a good transition with the trade in. Our finance adviser was very helpful.He even have to drive our car from the center to our house, to pick up our trade in car. He was able to give me the key chain that he promised. The service was good , doing it in a yearly basis . No need to drive every 6 months to have the car be checked.The service advisor are very helpful too .They will explain the details of service on each visit . There are no hassle on scheduling an appointment over the phone. They have snacks and drinks for waiting customers. Which is a good for customers who travel from far area just like me. I was lucky enough to have my car serviced, because they have free lunch for both the employees and customers. Sadly that day will be my last day visiting them, because I have to transfer to a service center near my place .

Generally a good experience. Covid protocols were being followed and everyone was very cordial. Sales consultant, Sergik was pleasant and efficient. Finance manager, Madison was helpful in suggesting beneficial financing options that saved me money. She was especially personable and set a friendly tone for the part of the car buying experience that typically is the most stressful. Well done.

The staff was very pleasant and helpful, especially bill whom I had the pleasure of working with during my visit. I heard of their deal going on regarding a 3 year oil change for bmw vehicles and called to collect more information. Bill was very helpful in answering all my questions. Within the next few days I went in to get said oil change on my vehicle and bill was a great help once again as we reviewed what we spoke on over the phone. overall I had a great experience and am glad I went here to get my car maintenanced.

Mr. Jesse Colon is the man to see for your car's needs, he's very helpful and goes the extra mile to ensure your car is taken care of.

The staff was very pleasant and helpful, especially bill whom I had the pleasure of working with during my visit. I heard of their deal going on regarding a 3 year oil change for bmw vehicles and called to collect more information. Bill was very helpful in answering all my questions. Within the next few days I went in to get said oil change on my vehicle and bill was a great help once again as we reviewed what we spoke on over the phone. overall I had a great experience and am glad I went here to get my car maintenanced.

I had a very positive experience! I was impressed by the communication throughout the service. Thank you!

Jesse kept us updated on the progress of car, which was nice to not have to wonder what was going on. When it was determined that the case needed to stay overnight he supplied a loaner with no hassle.

Unethical business practices buyers beware , misleading ads and window stickers of cars on lot. Price gouging from service department was lied to my face about cost and installation of optional equipment. Do yourself a favor and go somewhere else.

Great experience ever! Completely different buying experience. No sleezy sales tactics and no pressure. Upfront and honest.

Mazen was the Best Client Advisor EVER! Walking into Valencia BMW started off on rocky ground with the 1st Sales associate we encountered. I wanted to walk out after being told there was no way the deal would happen. After asking to speak with someone else Mazen walked in and took control! He listened to my wants and needs and went above and beyond to make sure we felt comfortable in making the final deal! We walked out with a 2022 330i and I have to say It’s My DREAM CAR! I may have had a not so great experience walking in but… Mazen made sure I was beyond HAPPY walking out!!

services was excellent

Highly recommend BMW of Valencia! It was such a pleasure to work with both Joe Chang & Madison Strahl. Super knowledgeable & down to earth. Thank you for such a seamless & stress free experience. : )

Jessie is great! Always a great partner and works to ensure I get the best service.

Valencia BMW made my purchase of a replacement BMW X4 a seamless and pleasant buying experience. The vehicle was in transit due to the inventory shortage and once the vehicle was delivered to the dealership, they had it delivered to me, which I am about 2 hours south of their location, with all of the necessary paperwork which only took about a half hour to complete the transaction. I would highly recommend this dealer to anyone looking to make a purchase.

Excellent Customer Service from Jesse Colon

Always professional. Everyone’s very friendly and helpful. I usually get a shuttle ride home and wait it out but this time around I waited at the dealership and it was painless. They did an Oil change and replaced the brake fluid and tires rotated in an hour.

Excellent service and great communication by the internet sale rep Gregg Nagel

Jesse Colon our service rep was awesome. The mechanic found the problem and took care of it in a timely fashion. We are very pleased.

The deal was fast and accurate. Took a little wait time since it was end of year, but went thru smooth procedure.

I hit a pothole which blew out my tire at 12:00 on New Year's Eve day. BMW service was closing at 2 PM for the holiday. When I got to BMW, I did not expect they would be able to do anything but give me a loaner for them to work on the car on Monday. They surprised me by being able to replace the tire, re-align the car, and wash it in time for me to pick it up before they closed for the holiday. Valencia BMW always goes the extra mile, from the receptionists through the advisors. I always appreciate them.

All I can say is that the people here do show appreciation for their customers.

They were quick and efficient and accommodated my busy day.

Taylor is exceptional on service, highly recommend

Место приличное, достойный персонал, тест драйвера на высоте. Вам точно будет комфортно

I want to say thank you to Auto Nation company and Cole the service writer for giving me a great experience in getting my car fixed . I truly recommend you guys .

I thoroughly enjoyed my experience at Valencia BMW. Maryo was professional, courteous, very responsive and most importantly just genuinely a good guy that makes the entire process so pleasant. I wanted to write this review to show my appreciation for how I was treated and would strongly recommend Maryo and the people at Valencia BMW in general.

Super helpful with my engine light on Jesse took the car and kept me informed the status of my car every step of the way

Mike Moye demonstrated exceptional service

Selling our BMW back to the dealer was quick and easy. Mike was great!

I am a very satisfied customer of Valencia BMW. I saw a new car online and had multiple positive email exchanges with Sergik Haftvani. I really appreciated his professionalism and that he did not waste my time during the buying process since he was very straightforward. On the day of delivery, he picked me up at my home and took me to the dealership (which was a long drive). At the dealership we did a quick test drive, paperwork and I was on my way. I also had a very positive experience with the finance manager, Petros, too.

Poor customer service. They don’t follow up. They give you push back. They only care about making the sale for that day. They make promises and they lie. I have requested to speak to the manager several times and no one calls me back. Been having an issue since September 2021 and is December and it hasn’t been resolved!

Great people and great work on my car.

I originally went in to look at comparing the used x5 to the x3 models for my next car. I was greeted by Kevin that night and taken on two test drives. Best experience on test drives ever! He was so kind, funny and didn’t pressure at all. When I returned to look at the 2022 models Irina helped us. Again, great professional but fun experience. She showed us what was being made in the factory for a future 3 week delivery and she found the exact car I’d dreamed of! True to all experiences there they updated me as it made its journey to CA and I received it the day it got to the dealership. Amazing experience all the way around! The purchase was hassle free and I never felt like I was being gauged because they don’t increase the cost because they “can” right now. I have my dream car and love it! All because of Kevin and Irina and the other wonderful people at Valencia BMW!

Jesse had been very helpful and very pleasant every time we took our car in for check up. Although he was constantly busy, he made sure we were taken care of and try to accommodate us if we needed something while waiting .

The weather had gotten really cold and I haven't driven my car much because of teleworking, but all four of my tires needed air and I stopped in and they filled up my tires and had me in and out in under 5 minutes. Thanks!!!

They were quick and easy to buy a car from. I would recommend my friends and family to this dealership.

Had a great experience Valencia BMW was quick efficient no pressure Kurt is a great salesperson he didn't even feel like a salesperson he knows his business Taylor and service is efficient prompt are very knowledgeable how these individuals are assets thank you again for a great experience at Valencia BMW

SCAMMERS, be aware. From the sales to the finance. THEY TAKE LEGAL DOCUMENTS OF BUYERS AND SALE IT TO THEIR FELLOW SCAMMERS OUTSIDE. They are worse than the craigslist scammers.

👍😇👌

Great service and a quick/easy process. Much love to Sergik and Madison.

I needed an alternative service place for my BMW Z4 Roadster last Saturday since I was unable to get into my regular BMW dealership for regular servicing. I made an appt for Saturday, easy to do, arrived on time, waited 20 minutes for a service advisor to meet with. Plenty of people around but obviously wasn't service advisors. Upon meeting with Robert (Bob), I inquired about the servicing since this was the first time to this dealership for this car & was informed that I needed my spark plugs replaced (6 of them) since the car sits in the garage. This car is a 2016, purchased in 2017, & has approximately 12,500 miles on it. Upon signing, I realized I was being screwed for over 800 dollars. Paper stated I had declined the regular service & would be receiving an oil change & new spark plugs. My gut told me to leave but since I had gone this far, decided to go through with the servicing. Extended time frame, so I requested a courtesy ride home. I was told it would be approximately 3 hours but it ended up greater than 5 hours plus an additional hour to get the courtesy vehicle to pick me up @ my residence (2 texts & phone call later). Now, I know why I had stopped going to Valencia BMW for servicing on my other BMW's. Won't be going back either! The only thing I ended up with was a car wash @ the end. Good Bye Valencia BMW!!!

Quick and easy, went in to fix some Re-Call issues and the text message communication was great! They run a great place. Car runs great after the electric issues got fixed.

Robert in service did a great job. I had an issue with my car that was supposed to take about a week and he had it finished in a few days. Nice guy and great service.

Robert Perez at Valencia BMW provided excellent service. I brought my car in unexpectedly without an appointment and it was repaired and back to me sooner than expected. I also appreciate the professionalism of all the employees.

I took my BMW X3 for service at the Valencia BMW dealership and their customer service it’s great. Within an hour I was in and out of the place. I would definitely recommend them. Thank you for my Starbucks coffee!😊

I pulled into the VALENCIA BMW was greeted immediately. I had my Starbucks while I waited and was kept abreast of the process. They serviced my car promptly and then washed my car. Great service

Beyond Excellent ! 12 STARS OUT OF 10 STARS ! Mr. JESSE COLON is a Service Advisor at Valencia BMW and at every stage of servicing my 7 Series BMW, Jesse listened carefully and responded fully and forthrightly to my questions and requests, he demonstrated outstanding attention to detail, and his extra efforts made on my behalf showed me that Jesse Colon is driven by his own personal commitment to providing customer service that goes "Above and Beyond" BMW's already high standards. This justifies my rating of "12 Stars out of 10 Stars" for Jesse Colon ! Throughout Valencia BMW's very thorough, meticulous, and timely servicing of my vehicle, I was treated by every technician and dealership representative with friendliness and easy interaction, responsiveness, respect, and excellent customer service. Thank you Jesse Colon and Valencia BMW. -E

Jesse Colon is the best Service provider. Always makes sure my vehicle is in the best hands.

Great customer service as all ways

Second purchase at Valencia BMW. Very easy to work with, pleasant, and accommodating. Irina was knowledgable and helpful in the process. A pleasure to work with.

This is my first car in US, I like the brand BMW . My salesperson - Nagel Gregg, He is a nice guy, he was patient and very helpful .

The staff at Valencia BMW is awesome 😎 Jefree the car salesman went out of his way to make sure that I had the car that I wanted he drove out to the location to pick it up and made sure the car was immaculate when it was time to bring the vehicle home I am grateful and blessed to have had such a amazing experience in this car but they have a costumer for life !!!! My 428i grand coupe is what i always envisioned myself driving once again thank you Jefree you are the real MVP!!!!

Had a great experience! Mazen was excellent and provided the best service! BMW finance was efficient and the entire process was super smooth! Love my new car!

I recently went to Valencia BMW to have my i3 serviced for the 12volt battery replacement. Customer service was fantastic and Bob was very professional and took care of my car right away. They even gave me a 25% discount . Thank you BMW of Valencia for making my experience a great one. I highly recommend BMW of Valencia for all your BMW Service needs, this dealership is outstanding and go they distance for their clients.

I had an excellent experience with John Menzano. He was 100% the reason that I came to Valencia BMW and I will come back for my next car because he was so great.

Top notch customer service in the service department except after they run the car through the car wash they use the wipers and don’t dry the vehicle. As a result it’s covered in water spots. Next time I will tell them to skip the wash

I had the more pleasant car buying experience with Sergik Haftvani, Madison in finance, and the rest of the folks that I e,ncountered along the way. I would highly recommend Valencia BMW, and when I'm ready for my next car, Valencia BMW will be first on my list!

The one star goes to Gary. He is super nice and helpful AT FIRST when you’re buying the car and when he’s trying to sell you a warranty. AFTER that he’s a complete different person. I called him to cancel my warranty and right away he was giving me a hard time about it saying I need to get a “key read” when I really don’t, I called a different dealership regarding about that and they said it’s not necessary. Long story short he’s really rude after he sells you and doesn’t care to help you anymore or answer any questions about the warranty that HE sold you and later claims he has nothing to do with it anymore. I literally Had to call him 8 times in one day to get a hold of him and he would never pick up his phone.. I would not buy from here again because of him.

EXCELLENT customer service. I would like to give a special thanks to My sales rep Maryo and Veronica in finance. From the first time I spoke with Maryo it was a pleasant experience. He was patient with me and answered all my questions and concerns. Very professional to say they least. Than you VALENCIA BMW. See you in 36 months! 😊

Outstanding experience. Roberto Perez did an outstanding job on connecting me to the mechanic to experience the issue I was having. This extra effort made a big difference.

Brought my x6 in on a Wed AM. Got a rental through BMW. My car was taken care of and washed and my service tech- Taylor was amazing. She called me twice to let me know what progress and it was done when she said it was. Perfect…

The service department is the best, Bill is amazing!!!

Roberto Perez has been our consultant since we started taking our car to BMW Valencia. We are very pleased with the care we received from him. He always makes sure all issues are taken care of and more. If the car has to stay overnight, he always makes sure to take care of the rental car/provide me a loaner to accommodate me. Everyone at Valencia BMW has always been very friendly and easy to deal with. I recommend this dealership.

Friendly people

I have had better service experience in the past from other BMW dealerships. I will not be returning to this dealership if I do not have to.

Nice car, nice service. Highly recommend Joe.

Bad experience at service department with service rep (Robert). Dropped my car off on Friday to inspect noise from front suspension. ( i didn’t tell them I already had another mechanic looked at it and wanted another confirmation from bmw tech) No communication about keeping my car over the weekend, didn’t respond to my call/text. I had to go in person on Saturday to find out they still had no solution. No communication continues on Monday. Robert finally called Tuesday morning, citing the same issue. They other mechanic only took 30 mins to test drive and lift the car up. I ended up had to paid almost $300 for this bmw inspection. No More Valencia BMW in the future for us!!

This was my first purchase after 11 years of not having a vehicle. Adham and Vanessa went above and beyond. Adham went to pick up my car and was very patient with me. Vanessa made sure my financial experience was great even with the system giving her problems. No process is smooth and we ran into our share of issues along the way, but I am happy with the overall service and was able to get the exact vehicle I was looking for. Thank you again!

I had a great, positive experience on getting my new car. Chris Brown and team are fantastic!

Cole at Valencia BMW is the best, excellent professional and competent service experience. The work was performed perfectly, and the car was returned sparklingly clean. Highly recommended!

Unfortunately for My purchase it was less then a hood experience. I purchased a 18 Toyota 4 runner online as i have many vehicles . I wasn’t expecting a new condition vehicle but what i got was alarming for the basic safety functions of a relatively new car since was only a 2018 and a Toyota with only 62k miles . The 4 runner headlights do not work on the passenger side and with investigation is going to coat about $750 to correct. I cant even use the vehicle now after the Sun goes down at 5pm . The 4 runner also had a cool bumper with a LED light bar and a winch which was part of the appeal . The Winch is missing the controller and non functional. The lightbar switch doesnt work properly. There were no rear passenger floor mats . The fender liner is missing on the Right rear side. To date this is the most expensive vehicle purchase for Me and my Family at $43000 Pretty much a disaster of a transaction unfortunately. I was told it passed their service inspection. Wow what do they do ? Just check the tires and wash it basically . If i could return the vehicle i would . Buyers beware .

Great place to buy a BMW. Great deal and awesome staffs. No push for sale, just discuss what exactly you want. The sales person I worked with is really great and he listens to your need.

I decided to upgrade my 4 month old 2021 330i to a 430i. I went online to Valencia as I had heard they are nicer than the Valley dealerships. i made contact, was sent an appraisal website, received an offer, drove to the dealership the next day and drove off the lot with a beautiful 2022 430i. I couldn't be happier. I had less stress and wasted time with this dealership. I would highly recommend contact them...

Great service!

Excellent!

Friendly and professional service, great prices.I am happy with my purchase.

Very good experience with my supervisor Jasmine.

The sales person David was excellent. Really helpful. But the finance person will try to get you purchase additional insurance and stuffs that you should not need... and when I call back to ask for details about the extra maintenance service I purchased, he never responded... this is the only bad thing. otherwise it is very pleasant to make my purchase at this place.

VERY NICE STORE AND FRIENDLY SERVICE

You sold me a car and provided only one key. That is bad business

Great Staff. Every staff member I dealt with I saw passion in their duties. Espcially Willi (sales person) he was very accomodative and did try his best to get what we were looking for. Overall, hands down 5 Star. Now not just the sales, Service staff experience is extra ordinary as well. Jasmine who is the service rep, had great experience working with her. She took care of every detail about my car. Overall 5 star experience for me

The mechanics still couldn't fix my electrical issues! I have to take it back to the dealership again!

Excellent experience, absolutely no pressure and no playing games. Was able to work out a deal beforehand and come in and out with no headache.

Walter was a very upfront salesmen. He did not beat around the bush or negotiate. He tells you how it Is! Now, this can be different when you visit but, I didn’t pay a markup for my car. I was expecting Walter to add it after my 3 hour drive up there but, he didn’t. Madison was also super awesome. She made financing super easy. I will be coming back just for these two.

Awesome service! Special thanks and shout out to Jasmine 👍😊

worst service ever, sales lies about everything, bait and switch, do not waste your time and money here. Hidden fees that they won't tell you up front.

MY SON IS 21 YEARS OLD AND AM 33 YEARS IN CAR SALES VALANCIA BMW AND THE STAFF DID GREAT JOB WALTER THE SALES PERSON WAS GREAT DID EVRY THING HE PROMISS MY SON THE F&I LADY WAS GREAT ;21YEARS OLD WALK OUT OF THE DEALER SHIP WITH $106000.00 BMW THANKS TEAM

Very happy with Jessie at service department, hes been great and helpful every time we take are cars for service, thank you Jessie for all your help and customer service. best Regards Zee

Worked with John as sales advisor and Petros for finance and it was super smooth, helpful and very easy. I definitely will come back in 3 years for my next car!!

I had a great time ordering and receiving my BMW I3 REX. Kurt and Vanessa were very professional, all paperwork was prepared so I did not waste my time. Valencia BMW will always be my favorite place to shop for a car.

To me Valencia BMW's Service department continues to be a 5-Star service location. We've owned 6 BMWs in the past 13 years and all but one have been serviced at Valencia BMW and in that time, I've never had one concern about whether or not my vehicle was being treated with anything but the best care possible. So I will say it again - BMW is a rather expensive car upfront, so how do they differentiate themselves, my having high quality and courteous service after the sale - if you want that, head over to Valencia BMW.

Great experience at Valencia BMW. Jonathan was our sales advisor and was super responsive, easy to work with and everything went smoothly. This is the way a car buying experience should be.

Excellent service provided by Jasmin at Valencia BMW dealership. On time and Professional. Thank you

Great service. Vehicle was newly washed and ready on time. Kudos to the service advisor, Jesse.

Chris my service advisor was very attentive and got my car back when promised

Best Experience I had when getting my car. I was able to get the kind of car, color, accessories in short amount of time. Good price. Gregg Nagel was very helpful. Informative on what the car comes with. Great dealership in general.

I am certainly impressed with BMW today. Now I wish that I had came here instead of Ford to purchase a car. I mean the words " the ultimate experience" is not just a saying it's a way of life. The general manager was easy to listen to my concern and Ken was able to follow up, with detailing. Yes I may have under estimated the service for the first time. But now I'm totally sold out on the service here. Even the sales people are not pushy, but respectful. I'm sure that I'm in California. But I do have to drive back home. 🤣

Was calling around town for the car that I wanted and Valencia’s salesperson was the only one to call me back and find what I was looking for.

Fast service. Service advisor Bob was helpful & professional.

Great Customer Service

Great team. I was greeted and helped by everyone around. I’m very impressed with the level of professionalism and hard work. Thank you for taking care of me and my car. Bob was very friendly and profession. Very pleasant to talk to. He gave me a realistic deadline which was a lot sooner than I expected.

Jesse was so great! thank you for the service.

Another Rocky start of an interaction with Valencia BMW. You first get a BMW and your amazed at what kind of service you get. It is really what sells the car almost as much as the name itself. Your willing to pay a little extra for all the extra packages when you purchase your next one. I don’t know why but this time except for one service member Jesse. It has not been great. I really have to pull teeth to get them to follow through on what they sold me in add on packages. We paid for the additional tire warranty. We have had several tire damage situations. The first two times great service, last two going downhill. They actually told me to take it and get it patched somewhere. What? Mind you, Valencia BMW is where we bought the car and was sold all these extra add on packages. The X5 has white leather and we were worried about that in the beginning, so of course they sold us an extra leather package. I’ve asked the last several times to have the leather service

Amazing service, no-pressure, didn’t feel rushed. Quick and clear communication (email or in-person) Salesperson Mazen Gharzeddine went above & beyond very professional and polite. Thank you Thank you my daughters dream came true👍🏻🙌🏻

Such an easy buying process. I was in and out in under 3hrs. David Stratton and Eddie in Financial Services took great care of me.

Always a please to visit! Exceptional service experience, thank you Robert and the team!!!

They are very polite and knowledgeable! thank you Mason!

Loved my whole experience at this dealership. It was quick and easy. Sergik was such a huge help and had great customer service. I recommend you get your next vehicle from this location.

Great customer service and sales. I enjoy my BMW, She is beautiful and purrs. Thank you very much. Mindy.

I have leased two cars from Valencia BMW and Jesse always provides great service. I Highly recommend this place. Thank you!

A bit un organized at the beginning but finally the work was done.

Cole Schwartz has always been very efficient. He thoroughly checks our car and makes helpful suggestions. He also goes above and beyond whenever things need to get done.

Do not recommend. If you must, be careful of them trying to sale you on maintenance that is not necessary or incorrect based on the assessment made by the mechanic.

Had a nice experience buying our first BMW from Valencia BMW. Got the car we wanted for a fair price. Plenty of cars to chose from and no dealership up charges.

Excellent care, friendly staff Jesse Colon is the best!

I bought a car from this dealership a year ago on September 17th, 2020 went in today to renew my tags , I had to pay for the tags they never payed & my current year extremely inconvenient for me.

I am a long-time Valencia BMW service customer. For over 6 years I was a happy one-but not any more. I rarely write bad reviews, but when a dealer is so negligent that their incompetence could have caused my death, I had to write this. I took my BMW X5M to Valencia BMW for routine service in mid-June 2021. First off, my service advisor Cole Schwartz is outstanding- this situation is not his fault and he has been great for all the years I visited Valencia BMW. I highly recommend him. What ensued seems no fault of his, but indicates serious safety and quality control issues with the shop, the foreman and the service manager. I got a call from Cole that I needed to replace my front track control arms. I approved the repair and front end alignment and asked they leave me the old parts so I could inspect them. I was an ASE-certified parts specialist for years in a prior life and also have restored many cars, so I was very familiar with the parts they suggested I replace. I picked up the car and went home to take a look at the old parts. They weren't in the car. So I crawled under the car to inspect the new parts and was stunned to see that they failed to bolt the new control arm to the front spindle on the driver side. The nut was completely missing from this critical part who's function is to hold the front wheel assembly onto the car. What does this mean? It means given a few sharp turns, or bumps, or a pothole, or a high-speed avoidance maneuver or even going up a driveway, the front wheel assembly could completely fall off the car causing a major accident and very possibly death. The fact the technician had to interact with or look at this bolt twice- once to install the part and a second time to perform the alignment is even more disturbing. Much more minor issues were also present causes by their technicians. I found the exhaust flaps no longer opened in "M" mode and the engine cover was loose and not attached to the top of the engine and was just laying on the engine at an angle. Upon my own inspection, I found they broke the vacuum hose on the top of the engine that controls the flaps, which was easy to see since the engine cover was completely loose. I called Cole and they arranged to have the car towed back the next day to fix the issues as my car was now completely unsafe to drive. The service manager met with me and said they'd make it right and have their shop foreman personally inspect it before I picked it up. When I returned later in the day to pickup the car, they said it was done and just handed me the keys. I was not happy with the situation knowing their negligence could have caused death or injury to me or other drivers. I then had to negotiate a refund for the repair which seems totally wrong by putting me on the defensive. They should have offered to make this right without the need to negotiate. They could have killed me and that would have cost the dealer much much more. They finally agreed to the refund. Before I left the dealer, I looked underneath to check the parts and saw a new nut on the control arm where it had previously been missing. Ok good start. I then popped the hood only to see a piece of the engine cover completely broken off, laying loose on top of the engine. Cole called the foreman over and he was rude, seemed annoyed by the whole situation and just walked away offering no explanation or help. Cole offered to order the replacement part they had broken. I then drove home to wash my car (never have Valencia BMW wash your car after service unless you like a lot of dirt and water spots on your car along with filthy wheels). It was then I noticed their mechanic also left a large 2 inch deep gash on the polished face of my front left wheel. It really just capped off the worst service experience I had ever received at any dealership.

I dropped my car off for brake fluid service and oil pan gasket replacement. I got a rental car, Maserati, and my car was done in a timely manner.

Terrible service at all time... Other than service advisor Jasmine, I keep having the worse customer service experience... Their service advisor Robert literally lied to me that my car will be ready at certain time, just to avoid giving me a rental and when I called at 6pm to check the status of my car, he was gone and my car wasn't gonna be ready... Not to mention that he didn't even bother to call and inform me that my car wasn't gonna be ready! Thanks to the cashier April, she spoke to a manager and I was able to have a loaner... This morning Robert left me two voice-mails asking for the loaner to be returned, he never apologized or anything! This is my first negative review, but not the first bad experience with Valencia service department...

Great customer service. Very professional.

I was very happy with my service visit at Valencia BMW. The service was done in less time that was estimated and a rental car was provided at BMW’s expense. I was very pleased with Robert, my Service Advisor, who went above and beyond to assist me with an issue I was having with my Service Plan. Thank you for providing an amicable solution. Great service🙏🏿

Arman and team were amazing! Thank you again!

Great customer service! Very helpful and friendly staff! Gave the best discount on new car!

We have had our vehicle for 5 years. Purchased it as used as it was a company demo. Purchased the maintenance plan to cover the expense of the ridiculously priced oil change and don’t even get a tire rotation as part of the service. As all upper echelon vehicles they act like they are better than everyone else and the all mighty dollar is their only concern. I might recommend them if I thought that they gave a dam in the slightest about the vehicle they are servicing. Definitely do not treat them as if they were their personal vehicle.

Exceptional Customer Service. Big Shout out to Kevin Kerwin who helped me find the right vehicle within my price range.

because personal treatment is far from humane treatment.

I took my BMW X1 in for a recall, fluid top off and asked for a tire pressure check. I also ordered a roof rack and was told I would get a call on Monday when it came in. I have not received a call and it’s Thursday. When I got my car back. I had to remove the plastic off my seat and someone left a used coffee cup in my console which I also had to throw away. My tire pressure must not have been checked either because on Wednesday my check tire pressure light came on and I had to stop at 10:30 at night to fill my tires.

They went above and beyond to assist me with obtaining my car in this time of the car shortage and I would recommend them to anyone! Lynn and Louis were professional and so helpful!

Great experience with the salesman and finance department.

I drive from La Crescenta (30Miles) to Valencia BMW to have my oil change and other services if I ever need it, No I'm not crazy and I know it will cost me more to do so but I like the place, people are nice and courteous, I got a very good deal when I bought my X5 from them, my sales guy Mario was great, decent and honest salesman, so It's my way of rewarding him and the company. call me sentimental.

Servicing my car at Valencia BMW is so easy. Jesse Colon is great. Takes care of all of the details and gets my car out in a timely manner.

Excelente atención

My daughter did her annual car service. One tire was in a really bad condition, practically not safe to drive. They didn't say anything to her but wrote the unsafe condition on the paper and handed it to her. She came home and the tire almost blew up. A warning of some sort would have been the right thing to do, not just silently write on the paper. Most people don't ever read it.

BMW genius was not up to speed on all of the features on the M850i. Communication with service reps was poor.

Working w/ Valencia BMW and Wesley made car buying much more enjoyable. Keeping me in the loop when an allocation would be ready for me to make a custom build to just making the whole process pressure free. If i had all the money in the world i'd come here regularly...but the next best i can do is just provide my positive experience which may coax others to come here.

Very professional NO PRESSURE - Bernardo, Kevin and Madison were respectful, professional and a real pleasure to do business with

Maryo Metry is the absolute BEST!!!!! Valencia BMW is the only dealership I have total trust in and have gotten the best customer service and it’s all because of Maryo. If you want to lease or buy or have literally any questions, Maryo is your guy. I can’t say enough great things about him. Thank you for everything Maryo!!!

Great experience. Easy transaction and felt comfortable with our salesperson, Wes. Everything worked out before we got there and deal honored when we arrived. A+

Robert Perez’s service at BMW was fantastic! He’s very professional, knowledgeable and personable. He cares about his customers and it shows. We’ve been taking our BMWs to the Valencia dealer for years!

superior customer survice!! they are great at valencia BMW. very professional, quick and easy to schedule appointments. definelty recommend if you need your BMW serviced.

EXCELLENT, PROFESSIONAL STAFF

A big "Thank You" to our Sales Rep. Chris Brown", for all his help finding our 2022 X3 Xdrive30i-SAV, and made our purchase experience very smoothly.

Maryo and Madison were fantastic in providing great customer service. They always put your needs first in purchasing the vehicle you need.

I brought my X3 to the Valencia location for the first time and our service rep, Jasmine, was very friendly and made sure our car received the needed service. The service was done faster than expected and the overall experience was great

Robert is hands down the most outstanding Service Rep. at this place. He is diligent, follows up when he says he will follow up and goes out of his way to accommodate scheduling demands and make it as easy as possible for me. He tracks down issues and has never left me hanging. I'd give him 10 stars if I could.

Don't Waste your Time: the service was nothing less than Mediocre compared to other dealerships I have shopped. This was the first time that I waited this long for an answer on top of dealing with a salesman who clearly is new on the job or just bad at what he does. I came looking for a specific car and each time I was disappointed.

Very fast transaction and good service. I will go back to them again.

Very good service people

I bought a pre-owned BMW about a year ago. Last week it died in the middle of traffic with an overheat warning. As upset as I was at the event, Valencia BMW got me in, and called me by 10am the next morning with the diagnosis. Hoses aren’t normally covered but Chuck, my service adviser, found a way to get it covered under my pre-owned warranty and the whole repair cost me nothing. He went above and beyond to investigate all optional warranties. I highly recommend Valencia BMW!

My service advisor Robert P always takes care of things when I need to take my car in. Whether it’s a regular maintenance, recall, or just random issues, there hasn’t been a problem that Robert wasn’t able to get fixed for me quickly and free of hassles. Everyone at Valencia BMW is friendly and helpful, seems like a really good team and the quality of the work has always been top notch.

Valencia BMW did an amazing job and ROBERT PEREZ took absolutely great care of me. I took my car to BMW Bakersfield 2 weeks prior to my visit at Valencia BMW. This was an obvious choice as I currently reside in Bakersfield and purchased my vehicle there, but unfortunately I had a terrible experience and the same issue reoccured within the same month (check engine light turned on). I explained my situation to Valencia BMW and the front desk was able to get me in the next day with a rental that they covered since there were no current loaners available for me to take. Robert was very professional, outgoing, and easy to talk to. He kindly requested another full inspection be preformed on my vehicle, had the fuel tank valve replaced (the actual issue with my car that made the check engine light appear), completed a needed engine oil service and brake fluid service on my car, and replaced my streaking wiper blades (saving me a trip to BMW Bakersfield). These were all current issues present with my car during my trip two weeks prior and none were addressed then. I am extremely happy with the hospitality I received from all of the employees at Valencia Bakersfield and look forward to returning soon. The one hour commute saves me from a dreadful headache and is SO worth it!

Great customer service. Very accommodating for later hours pick ups

Valencia BMW has provided me exceptional service and so helpful and accommodating with each visit.

Nice and kind staff, clean place amaziiiiinngg caaarrss

Totally got taken advantage of when returning a lease early

Great buying experience and outstanding support from service appointment. Jesse in service went above and beyond to ensure my experience was top notch and I really appreciate his positive energy.

This was a painless and easy process. Kurt took care of me and I ended up with the right car at the right price.

I brought my new X3 in to have an engine whistle diagnosed and repaired. I furnished a couple recordings of the start up/shut down whistle. Sounds like someone whistling for their dog. Service advisor heard and acknowledged the noise. Tech report was that he couldn’t hear the sound. Recorded it again when I returned home. I have owned over thirty BMW’s including almost every model. M5’s/i8/M8/M4’s/M3’s/X4M’s etc. I have never experienced this noise or a problem that has been ignored by not one but two dealerships. Frustrated and disappointed.

Although I recommend them for services, we often have issues after we pick up the car with cleanliness. The service staff always gets it fixed for us, but it’s such a hassle to bring the car back to address. The team that works on the cars seems to always be covered in oil, and this has transferred over to our interior several times, with BMW having to absorb the cost to have our interior re-dyed. This has happened to us three times. Just this week when we picked up our car they managed to drip oil all over our car shade. Again, service team was great to replace, but why? It’s maddening.

My wife and I finally purchased our ultimate driving machine, a 2021 BMW X3M40i. Mazen Gharzeddine is the ultimate sales professional and made the entire process as transparent and simple as possible. Eddie Ahmadie rounded out the financial experience like a pro. We highly recommend Valencia BMW for those that are ready and able to make their dream car a reality.

Service advisor Cole Schwartz was great. Kept very good communication with me so that I didn’t have to wonder what was going on with the car or when it would be done. I love that they can text now, it makes it very easy to communicate!

Whole service team is very customer friendly. The advisor Jesse Colon was great. He kept me informed all the way through my service.

Great service, knowledgeable representatives

I had such a great experience. My salesman, Christopher, is the best! He was very patient with me, not pushy, and tried everything to find me the car with all the features and specs I wanted. Even in this time dire shortage of cars, he got me the model and specs I desired with reasonable pricing. The sales manager, Greg, is the ultimate professional. The finance guy, Hamid, is sooo funny & made my purchase experience very relaxed & enjoyable. Overall a very good experience.

Clean place and professional attentive staff. Had a few recalls on car and my car was done in 3 hours! Easy process, no lines or waiting!

This was very easily the best car buying experience I've ever had. The authenticity in their customer service dramatically separates them into a league of their own. I inquired about a pre owned vehicle online and within the hour I was contacted by Katie who did their absolute best in navigating the entire process with me. Upon my initial inquiry they immediately reserved the car for a couple days which gave me peace of mind in not feeling rushed into the buying process. I was also promptly provided with every detail I wanted to know such as confirmation of car functions (Backup Camera, Bluetooth, NAV, Remote start, etc..), Pictures and videos of specifics (Brake Pad Thickness, Tire Thread Depth, Remote start operation, Current Status, etc..), and since this is a no haggle dealership, we were able to get all of the numbers crunched for a final price out the door within the hour. They even offered to expedite the buying process online and arrange shipping to my address for only $150.00. It's also worth to mention that Katie did all of this with an actual personality instead of the strictly business almost robotic attitude that you normally encounter at dealerships. The only thing left to do on my end was to secure financing for the purchase. I was busy with other projects so closing this deal wasn't my highest priority at the moment, but I was able to effectively communicate that with them and they had the patience to extend the hold on the car for several more days until I was ready. The only part I didn't like was finding out that I had to be there in person to finalize paperwork, clear bank security measures, take finger prints, etc.. We set a date and time and they made arrangements to have the car go through a final inspection before I arrived. Upon arrival it was convenient to note two electric car chargers in front of their building (if anybody was wondering). Katie came out to tour the car and to her credit she was very knowledgeable about the details and operational functions it offered even though it wasn't their brand. They had the interior completely detailed, and also threw on some new brakes and two new front tires accompanied by a full tank of gas. I also didn't feel rushed about carefully inspecting every tire/ brake, fluid level, and functional detail. They even offered to put it on a lift to allow me to better assess the mechanical operating status if I wanted. All that was left was a thorough test drive. Afterwards we just needed to complete the paper work and wait for one of their financing personnel to finalize the transaction. In the meantime, they had the car exterior go through a final round of detailing, they very comfortably allowed me to tour the rest of the lot all while every team member I ran into greeted me with a warm welcome, Katie even shot me a text halfway through and asked if I wanted the pink license plate frame swapped for a different color of my liking. Within a half hour I was in financing and they had Jerry explain their extended warranties and services to me without being overly pushy about up-selling. Then I met Maddie and she processed all of the paperwork seamlessly. I was in and out of the dealership within 2 hours tops. They led me back to my car which looked immaculate at this point and offered a $100 credit to get it re-detailed for when I got back home. On the drive back the "front driver sidemarker light" replace light came on. They do offer a 5 day 250 mile warranty on their vehicles so I just snapped a picture and sent it over to Katie who had me reimbursed for replacement cost the very next day. This thoroughly exceptional role model of customer service and the attention to detail is why I'll definitely be buying from here again.

Courteous staffs and clean environment

Very humble and professional!!

I want to say the customer service here is outstanding, and also I felt like I got a really good deal, they didn’t mark up the sticker price like they did in Bakersfield, I actually fell like I saved over 10,000$ by coming here, Jim your the best thank you so much 😊

I appreciate the attentiveness of the employees towards their customers.

Service and sales depts are both very attentive to timing and needs of customer. Even though I don’t live close to the dealership, it never feels like an inconvenience to go there.

My recent appointment for service at Valencia BMW was as easy as can be. Robert Perez helped me and made sure that I was able to get my car serviced and back to me in time for a very important meeting. The whole process was completely stress free and I felt taken care of from the moment I stepped into the dealership. Very thankful that this is our local dealership because they definitely know how to make BMW owners happy. Thank you Robert!

Vanessa at service is the best. Our BMW broke down en route to Magic Mountain. Was able to drive it off the freeway and chose the local BMW to repair what faulted as a chassis stabilization problem and transmission problem. Thankfully Vanessa was my advisor. She immediately set me up with a loaner car, this was Saturday afternoon and luckily someone had just dropped one off. Otherwise I was about to UBER back to Rancho Cucamonga. Vanessa was an absolute godsend. She took care of my car beautifully and after a day my vehicle was ready. I will now schedule all my future BMW service to coincide with a trip to Magic Mountain. Thanks Vanessa!

Very pleasant, no pressure. I have leased 8 cars at other dealerships and Valencia BMW was the nicest experience I've ever had.

The honest and sincere service of people working in this dealership.

Experience witn Advisor was awesome. However, the experience with appointment process was horrific. I was scheduled not once, but twice with advisors who were on leave. I asked for loaner vehicle. My appointment was 9:30am so normally that's not a problem. However, I drove 45 miles to get the car serviced and told no loaners or rentals were available. I credit my advisor for making sure my car was ready for pickup by 2pm same day.

I am a long-time Valencia BMW service customer. For over 6 years I was a happy one-but not any more. I rarely write bad reviews, but when a dealer is so negligent that their incompetence could have caused my death, I had to write this. I took my BMW X5M to Valencia BMW for routine service in mid-June 2021. First off, my service advisor Cole Schwartz is outstanding- this situation is not his fault and he has been great for all the years I visited Valencia BMW. I highly recommend him. What ensued seems no fault of his, but indicates serious safety and quality control issues with the shop, the foreman and the service manager. I got a call from Cole that I needed to replace my front track control arms. I approved the repair and front end alignment and asked they leave me the old parts so I could inspect them. I was an ASE-certified parts specialist for years in a prior life and also have restored many cars, so I was very familiar with the parts they suggested I replace. I picked up the car and went home to take a look at the old parts. They weren’t in the car. So I crawled under the car to inspect the new parts and was stunned to see that they failed to bolt the new control arm to the front spindle on the driver side. The nut was completely missing from this critical part who’s function is to hold the front wheel assembly onto the car. What does this mean? It means given a few sharp turns, or bumps, or a pothole, or a high-speed avoidance maneuver or even going up a driveway, the front wheel assembly could completely fall off the car causing a major accident and very possibly death. The fact the technician had to interact with or look at this bolt twice- once to install the part and a second time to perform the alignment is even more disturbing. Other more minor issues were also present caused by their technicians. I found the exhaust flaps no longer opened in “M” mode and the engine cover was loose and not attached to the top of the engine and was just laying on the engine at an angle. Upon my own inspection, I found they broke the vacuum hose on the top of the engine that controls the flaps, which was easy to see since the engine cover was completely loose. I called Cole and they arranged to have the car towed back the next day to fix the issues as my car was now completely unsafe to drive. The service manager met with me and said they’d make it right and have their shop foreman personally inspect it before I picked it up. When I returned later in the day to pickup the car, they said it was done and just handed me the keys. I was not happy with the situation knowing their negligence could have caused death or injury to me or other drivers. I then had to negotiate a refund for the repair which seems totally wrong by putting me on the defensive. They should have offered to make this right without the need to negotiate. They could have killed me and that would have cost the dealer much much more. They finally agreed to the refund. Before I left the dealer, I looked underneath to check the parts and saw a new nut on the control arm where it had previously been missing. Ok good start. I then popped the hood only to see a piece of the engine cover completely broken off, laying loose on top of the engine. Cole called the foreman over and he was rude, seemed annoyed by the whole situation and just walked away offering no explanation or help. Cole offered to order the replacement part they had broken. I then drove home to wash my car (never have Valencia BMW wash your car after service unless you like a lot of dirt and water spots on your car along with filthy wheels). It was then I noticed their mechanic also left a large 2 inch deep gash on the polished face of my front left wheel. It really just capped off the worst service experience I had ever received at any dealership. In a weird way I am thankful. Why? because what if they had put the old parts in my car for me to see. I may not have crawled under the car to look at the new parts and notice their negligent work. What if their incompetence had killed me or another unsuspecting driver? Luckily I found their negligent mistake and it was corrected- although with attitude from their shop foreman and damage to my wheel and engine cover. I am sharing this bad review of Valencia BMW as the magnitude of their negligence very likely could have caused death or injury to me or other drivers on the road. If you do have your car serviced there, I highly recommend Cole as your service advisor. But, question all the quality of all the work performed and inspect it if you have the skillset. I doubt I will return to Valencia BMW, ending many years as a loyal service customer. I just can’t pick up my car again wondering what repair they have done wrong that could have catastrophic consequences for me and others on the road. AutoNation needs to correct the issues in the service department here to protect future customers from harm.

I just got my first BMW from Valencia dealership. Maryo was very helpful and he helped me to get the car that I wanted with a reasonable price. All in all it was a good experience and to my surprise we left the dealership with the new car in 3 hours instead of 5 to 6 hours.

I recently brought my bmw 328i in for a diagnostic service, to see what they thought was wrong, I brought it in with one transmission code, upon return of my vehicle I now have 4 codes and they tried charging $12000 for a new transmission! Crazy how I end up with more problems, good thing I know to keep all proof before it went in and after. bunch of crooks!

I always take my car to Valencia BMW. Robert in the service department is the best!! He put in a rental car and got me on my way. Thank you for all your help.. Tami

salesman was great. Did NOT like the finance people trying to pressure me to add maintenance to the car at the last minute, I think this is unethical and should be illegal, was very close to walking out and not getting a car.

Went to Valencia BMW to get my car upgraded from 3G. After waiting 2 hours I was told they couldn't upgrade my car because they didn't know how to do it. This after BMW North America verified that my car was eligible for an upgrade and sent me to the dealer to get it done. Very frustrating. Not my first negative experience at this dealerships service department. I think I need to find a new BMW Dealership.

Our car kept throwing an engine code, Vanessa and Henry Took amazing care of us! Made the whole process so simple and easy!

Best customer service! I will refer all my friends, colleagues, and family.

Just had my service done. Fantastic service, took my car in. Took 10 minutes and I was out with a loner car and they keep in contact with me when it was finished. My car was washed when I picked it up. Great service

Cole continues to go above and beyond the call of duty. While navigating a death in the family, my car was due for service and Cole managed to somehow console me and take care of of my car at the same time. He?s smart, funny and extremely efficient. I sooooo appreciate him. He makes me feel like I?m his most important customer. I?ll continue to drive a BMW for as long as Cole is my advisor. He really should be moved up to management. You?re lucky to have him! I can even see his smile under his mask!!

A good experience this time. Oil change was actually complete prior to the estimated time provided.

As always Robert and the crew at BMW quickly and efficiently handled the necessary repair!

Received good service from Robert Perez. However, when I got home, I received a 25% discount coupon online for a wheel alignment and what would have been a free battery (installation not included). The 23 point inspection mentioned I might need a battery on my next visit. I did get. 15% discount on the wheel alignment.

Professional , friendly, and quick service. Amazing service crew!

Outstanding service. It was my very first visit. Thanks.

Excellent service at valencia BMW with Joe Chang! thanks for all your assistance to my wife & my self on our first time buying a BMW !!

Excellent customer service.

The buying process was made simple, and the staff were very friendly and accomodating.

Was a wonderful experience I would always take my car to be services there

Price overcharged!! I took my bmw for a key reprogrammed and they instead wanna change the car battery for $545 bucks!! I called rusknak bmw to find out the battery retails for $245 bucks!! What a scam job out there at service and parts Dept!!

Very professional very well-maintained very likable service technicians and Cole Swartz was the best thank you

Great service advisers.

We had an amazing experience in ordering-financing- purchasing our 2021 BMW X5. Our sales advisor Maryo Metry is an amazing person. Very courteous, friendly and knowledgeable. He went above and beyond in making the process a very smooth one for us.

They were extremely helpful and we were able to get the exact car we wanted. Our salesman, Mazen was great and made sure we were completely happy with our purchase. This is our 3rd car from this dealership.

Everybody at the dealership is friendly, knowledgeable and professional.

Everything was done exceptional and on time, with courteous service.

BMW decline to take care of services to my 2012 BMW 650i (F12 N63 Engine) on witch they have had a settlement wit Class Action to offer customers wit the defective engines wit Oil Consumption on the N63 Engines, to offer the “Customer Care Package” on witch was declined to me wit no reason given.

Well I wasn’t sure about buying a BMW and after a week of looking and talking to Buck I decided to get it, he was very helpful and not pushy I like that!! Unfortunately the car had an issue and didn’t keep it 😔 but definitely good customer service!!

Xlnt service. They delivered the car to me.

Vanessa my service advisor went above and beyond helping me with my repairs. Supplied a loaner car, kept me informed throughout the two day repair. She is a great asset to BMW Valencia

Great customer service ..

It was very good experience from Valencia BMW not hard to deal with them especially MR. John he is so helpful

Lots of new cars and salesman he helped me was very nice and gave me all information about my new car.. friendly washed my car and gave me full tank of gas .. I love it and recommend Valencia BMW 100%

Vanessa is the beat! Makes the process easy and does right by myself and for the car.

EVERYTHING WAS GREAT EXCEPT THE SALES PRESSURE AT TEH END TO PURCHASE EXTENDED WARRANTIES AND OTHER MISC PROTECTION. THIS PROCESS ALMOST MADE ME WALK AWAY FORMT EH CAR. THAT SALES PRESSURE REALLY MADE ME THINK THIS CAR WAS NOT TEH QUALITY I WAS PAYING FOR AND I WOUDL NEED THESE PRTECTION OR PAY MOR EIN TEH FUTURE. I REALLY WAS CLOSE TO WALKIGN AWAY.

The service was good . I was very pleased with how I was treated and the overall service.

Great service all around!

Great..agent is very accommodating and helpful and willing to explain and answer our questions

Greg was excellent at guiding me thru the leasi g process for my2021 BMW X3. He did a great job.

Purchases through Dave Watson in past years have always been hassle free and seamless. This time is no different. Also, great service and food through w Eric who delivered the vehicle.

Overall, it was a very smooth process at the Valencia BMW dealership. Everyone was professional and kind. They made sure to carefully answer all of my questions and were attentive to my needs. I’m in love with my 330e! Will definitely be getting my next car from them!

Service Rep suggested to fo brake fluid flush since millage was at 39000. Ash her when is the recommended millage for it and its for 30000 miles. Why was it not recommended then? when its already due, when I still had my maintenance warranty. Now i had to pay out of pocket for it. Also the service repair dine is for recurrent issues, services not done right cause i have to bring the car for the same service multiple tinies. I also owned an X5 which was service multiple times for the same problem and its agaiin. Again already out warranty and will need to pay for the required service. My observation is service required not being diagnosed correctly, they do easy quick fixed bit not resolving the problem totally. They are trying to save money when uour in warranty and recommend complete fixed when your to pay our of pocket. Not happy with the service provided, i had been loyal with them but not really happy

Overall, it was a very smooth process at the Valencia BMW dealership. Everyone was very professional and kind. They made sure to carefully answer all of my questions and were attentive to my needs. Will be getting my next car from them for sure!

The customer service that I received from Jesse in the service department was outstanding and I highly recommend Valencia BMW. We purchased our vehicle here in 2019, and our experience has been great with each representation we?ve been in contact with.

Love the team. Got a good deal and service!

Selection and loyalty discounts Jane and Eddie were excellent!

Their service department went above and beyond their duty to make sure I could get my car sooner than promised. My X3 needed the KAFA camera replaced and the service rep got me my car repaired in less than 24 hours. My only disappointment was that they did not have loaner cars or shuttle service after 5 PM so I had to wait a long time for a ride home, otherwise everything was great...... and I wished I could remember the name of the lady with short blonde hair working the cashiers desk who was incredibly nice, attentive, polite, friendly and resourceful who made my experience there a good one.

The team at Valencia BMW are the best, from sales to customer service they are top notch.

Very friendly and personal customer service

Robert Grass EComm sales manager was helping me find the car I was looking for and that was easy process and they deliver car to my home next day! I love my BMW 540i M sport... Highly recommended if anyone looking for BMW you should check it out BMW of Valencia, their customer service are above and beyond!

Not a good services Why set up an appointment when the service advisor is not even there and you have to find someone else to help ..

Very smooth transaction. Excellent customer service. Highly recommended,

Very smooth transaction. Excellent customer service. Highly recommended,

Service advisor is good but car always comes back dirty after service. I always have to tell them to wash it again so I end up having to wait each time. For some reason, the mechanics turn a blind eye and thinks they can get away with not washing the car after service or just doing a lazy job getting it done properly. This happens 9 out of 10 times that I take the car in for service.

I want to give a HUGE thank you to Jeff Portillo with Valencia BMW! If you're looking for a great deal/sweet vehicle/someone who WANTS to sell you a car, reach out to him! This guy went above and beyond all the way from California to get us what we wanted. After having such a rough time with other businesses, he was a breath of fresh air and kept in constant contact through the entire process. Not only that, but BMW offered me the lowest interest rate I've ever had. I can't wait to surprise my kid with his birthday present! #BestSaleEver #GreatSalesPerson

Our service advisor, Cole is wonderful and is great at follow ups. Service took a bit longer than expected due to warranty repairs but loaner was made available and all went well.

Great staff. Everyone was friendly and welcoming.

Very happy with sales/service @ Valencia BMW. GM Nico a great guy.

I was searching for a new car and I came across this dealership because they had such an amazing selection. I knew what I wanted but I couldn’t seem to find the vehicle that called my name. The sales person began to search as well and literally found my dream car. They made some phone calls and by that evening they had the car at their location. I came in and met with the staff on a holiday weekend due to my schedule conflicts and everyone was so helpful. The process was effortless. These guys held nothing back and gave me such great service. I made the trip all the way from San Jose (4 hours) because of the level of service that I received and them going the extra mile to make sure I got exactly what I wanted. Everyone was amazing! Maryo started the process for me and Kaitlin went above and beyond on the day of pickup! I would highly recommend to anyone looking for a their next car. These guys will make it happen and do what it takes to make sure you leave satisfied and in the car that you want!

Valencia BMW top notch dealership. Attention to detail and kept me informed every step of the way.

The customer service was outstanding! They were extremely professional and the helpful in making sure that we got the best deals to suit my finances.

My purchase experience was the best. I have to thank Maryo Metri who always took care of me even though we had a long back and forth process. Maryo was always willing to answer questions and provide different quotes without hassling. I got the car that I wanted for a very good price!

Everyone I dealt with at Valencia BMW was friendly, helpful and a pleasure to work with.

It’s a great car, never a problem and you are proud to drive.

Friendly and fast. I went through my car broker who uses this dealer. I had the car delivered in 3 days and delivery was easy.

All negotiation was done over the phone. The dealership was very forthcoming with the latest deals and sold me the car less than what I expected to pay. Very honest and friendly.

I had just recently purchased a used car and 15min after paper work there is already a problem with car they told me to take s seat I sat there for about 2hrs and finally decided to get up and ask someone just them to tell me they don’t know where my car is then they find it and tell me the coolant is low and then 5min later they say it wasn’t the coolant it was actually the back up camera so i sit for another hr it finally gets finished and i take my car home just for the next day the water pump goes out and i live about 70 miles from this location and i had to drive it back they give me a loaner that has 100mile a day limit so by the time i drive it home I already can’t do what i have to do and now my car has been there for a week and i had to cancel my birthday plans and now I might not be able to celebrate a family member’s birthday as well I appreciate it and no one has reached out to me since I had to sign a paper for a warranty last week what a great birthday present.

Worst service department I have ever dealt with. Dropped my car off this morning for a scheduled appointment. Was told they were running late and asked if I could leave my car. I told them yes that was fine. I just needed it back before end of day. Got a call saying the fee for the brake fluid about 15 minutes after dropping it off and heard nothing else. Called to check up on it and my advisor had already left for the day and will call me on Monday. Ummm no. I need my car today!!! I have work on Monday. Ugh!!!!! Asked the for a courtesy car and no one is there to authorize that. Thanks BMW for the not so great service that everyone talks about.

Sergik was great in helping me purchase my 2021 M3. He frequently updated me when my vehicle would be arriving and was always available to answer questions. I would highly recommend him.

Roberto Perez helped me with my car. He gave me a great deal and put me in a loaner while my car was being repaired. Very professional

Love their service department. Efficient and fast service!

Great service that has been wonderful from the very first contact to the last.

i love bmw Valencia . everytime i bring my bmw x5 for a service they always give me good and friendly service. everyone is friendly and attentive.

Here?s a 10, fantastic service ! Service writer Bob R very knowledgeable, answered all questions. Repairs completed within time frame. I?ve returned for more than one repair. Highly recommend.

Jane was fantastic and made my experience seamless

Jane was amazing in helping me with my purchase. I would absolutely recommend her. Great experience. I would buy from her again. Please ask for her.

I purchased a car with them. I needed to get ahold of them about my GAP insurance and immediately got rude customer service and transfered the call and got hung up on. I called again and he argued with me because I'm calling the wrong area when all I asked was for the correct number to call and they hung up again. Do not waste your time here cause they clearly aren't here to help. I bought a car from them but not again. TL;DR: RUDE/UNRESPONSIVE

Sales professional Buck was amazing. He took the time and when we finally decided on a car he made sure it was perfect. Buying process is simple. This is my first BMW and I am wondering why it took so long. Highly recommend this dealership

Greg Poland gets 5 stars. He is an expert on BMW's and most of all customer service. He always goes above and beyond to ensure the car I get is the right car for us and I trust his opinion. Vanessa Sandavol also deserves a 5 she is fantastic and made our experience smooth and both helped us get a good car.

I went to BMW Valencia for service and I meet Jesse the service advisor. His very professional, honest and easy to dealt with... I will definitely recommend Jesse to my family and friends... thanks for your great service Jesse. I appreciate it Darwin Reyes

Cole did a great job supporting me in getting my oil changed and my alignment completed in about 2 hours!

Great service, very helpful and knowledgeble staff

Jesse Colon was very good and a feeling of honesty. Never felt pressured or thinking he was trying to up sell.

Amazing customer service! No pressure such an enjoyable experience!

My 2001 BMW had a recall and needed to be serviced. I called Valencia BMW last Friday (2/26) and was able to get an apt on Monday (3/1) ! I was very impressed with the swiftness and professionalism with their work at this dealership. I dealt with Jesse Colon, and want to say that he's an outstanding individual. He really sealed the deal for me and made the entire experience overall above and beyond.

Lilian at autonation was great, very responsive and fast with all inquiries. She was very helpful also with finding different cars and trims for the right price that I wanted. Will use her again in the future!

A seamless experience with this dealership. Everyone was kind and extremely helpful.

Very pleasant experience. The salesman had unlimited knowledge of the vehicle and vehicles in their stock.

Fast service helpful with discount coupon very clean

my service advisor Jessie is really nice and awesome he is very helpfull and knowledgeable i wish every BMW advisor is like him .He is always there for me when i call him or when i stop by he is there for me and that's why i keep coming back to this dealership .

Customer service was great. I easily made an appointment. Was informed loaner car are first come first serve so to arrive early. My car was there for an extended period of time waiting on a part. I was update and given a timeframe to expect my car to be done! Definitely making this my dealership.

Jesse Colon provided an excellent Customer service

Good service department. Oil change and some other stuff done on my M3 in less than 2 hours.

The process was fast and easy, there was no running back and forth just straight talk from the beginning leading to be able to make our purchase without a hassle.

Jesus has always provided excellent customer skills.

Jeffery, Kia, and Madison were the go to trio for hooking me up with the best prices and options for trading in my old car and buying my new one. I already love my 230i and can’t wait to get out and drive it even more. I will definitely be going back to these three fine people for all my car needs.

This is an interesting dealership. They want to sell cars, but they make paying for it as difficult as possible. They also make you wait hours to go through the finance guy who then sells you warranty after warranty for at least another hour. Take a lunch with you! The worst part is the follow through. Wesley, our salesman, promises the world and delivers zilch. He was supposed to give us a second key to our car and after two months, have we seen it? Will he even return a call? I also needed a copy of my bill of sale to register the car and every time I call the dealership, they hang up on me. They don't even know what I want! Just start to transfer me and then someone picks up and hangs up the phone. I've also left messages for the manager, someone whose name I'm not even going to try to spell. Crickets. Be very very careful with any dealings with these shysters. ** Would never go back.

I recommend them for their friendly, prompt, and professional service.

Excellent. Car was fixed the same day and I was contacted by my service rep, Jesse Colon when the car was ready.

I had an issue that started as a small thing. After 2 messages left on Henrys voicemail, a live chat with Auto Nation Corporate, a phone call with BMW North America and a poor Carfax review, no one from this dealership ever reached out to me to address my issue. I've been a BMW driver for over 15 years now. This is the WORST service ever. I live in Valencia but I will drive to the next closest dealer for any future service needs.

Great service... great customer service. Appreciate the service representative?s honesty and help finding the best price!! Great show!

Jesse is an amazing service advisor, very knowledgeable in his field. He helps guide you and makes sure that all that is needed is done right and professionally. I strongly recommend Jesse at Valencia BMW

Robert G. and his team are awesome! Loyal customer!

Jesse is very friendly and did everything I asked. I will ask for him next time I bring my car in for service.

Very professional service adviser. Quality work with BMW standard.

Cole is the best service coordinator I have ever had. He is the Best

Always a great experience. Everyone is always so nice, courteous and professional. And of course i love the free car wash

Convenient location and service advisor(R. Rowlands) you can trust!

Bought a used car that was supposedly gone through a bmw full inspection and conditioning. As soon as I paid for it and drove home, I immediately noticed an issue with the alignment and mild shaking. Went to a 2 mechanic shops to get opinions and got the same diagnosis. Both struts were leaking in the front and both lower control arm bushings were busted. My newly conditioned and bmw approved to take home car had a $1,500 repair job right about 1 week after I picked up the car that they did not disclose to me as needing attention after I picked up the car. I emailed them and all they said was ill forward my email to the team. That was a week ago and I never heard back. Poor follow up and service for this.

Valencia quote and replaced my tire on time and came in a little under original quote . Thank you

Robert Perez, my service advisor, provided excellent service.

I love BMW for their on time service and loaner car program but even for something as simple as an oil change- you get a car wash too. It's these above and beyond extras that make me continue to want to drive a BMW

Awesome service as always!!

Robert in service was extremely helpful, informative, and accommodating. Really good service over at Valencia BMW.

A bit pricey but the service representative was amazing!

A perfect BMW experience! ❤️

The experience was pleasant except that the driver side seat of the loaner car was wet inside. They must of forgotten to close their windows when it was pouring rain that day when I dropped my car for service.

customer service and selling price

It was a good experience. I took my car in for maintenance and I was help and given a loaner, which was helpful to keep my going in my day. I received my car in great condition

Ara was fantastic. Such a pleasure to work with. He made the entire experience easy and stress free.

I got a crack on my 530e and went to BMW Valencia. The service advisor told me that insurance companies would cover the replacement cost so I let them replace it. I paid around $2,300, but insurance will cover only around $1,500. My insurance agent mentioned that I got charged labor much higher then the other dealers. This is the reason why insurance want to cover only around $1,500. I had asked the service advisor to help on this issue and he told me that he would check with his manager, but 3 days later I found he did not get a chance to check with manager. I sent an email about this issue to the manager directly 5 days ago and he has not responded yet.

Had a great experience with Katie Durand. She was friendly and knowledgeable. Got us into a super cute i3 at a great price. Highly recommend working with her!

There was no place to get food there. During my three hour wait, I had to walk over to a car wash to get a packaged turkey sandwich. Very inconsiderate to those who had to hang around. Also, the associate who had the "Ask me about my dogs," sign at her window was very unfriendly and acted always annoyed...not a good look for a business. Only for a short stay and the quality of the repair do I recommend it.

Friendly, on time and very professional service. Specially from Jessie Colon as he is always a pleasure dealing with him!!

Excellent service! I would and have recommended this dealer to friends and family.

In the past I have purchased four BMW from this dealership, however I have experienced a lack of care and concern once the deal is completed and dishonesty by the sales representative and service representatives.

Truly a scary experience at this dealership when we went in for service to the vehicle. Most employees were not wearing masks correctly indoors, two were not wearing masks at all at the cashier. Customers were inside for long periods of time without masks as managers and employees walked by without correcting this behavior. As to service, we never got a call about the vehicle being ready, we had to call them. After paying for service, they did not wash the vehicle, saying there was nobody available to do it. As we left about 30 min later, we saw a car being washed. Further, there was no manager on-site available to receive my complaint about the non compliance with public health regulations, and the employee who took the complaint said he would make sure to monitor it, but I then watched him walk past 2 cashiers inside who were unmasked doing nothing about it. I took a photograph of this from outside the dealership.

Fast& efficient.

Mayro is a great salesperson and highly recommend to go see him.

My sales representative was outstanding. Very responsive and courteous.

I went for oil change and when they call me to sign the papers they tell me they need alignment And I was really surprised a brand new car only a couple months if they continue telling the people something they don’t really need next time I won’t buy for sure a BMW

After driving an extra hour to visit this BMW dealer versus my local option, getting up early to arrive when it would be easier for my sales person to attend to our experience and the fact that the vehicle we leased had been already selected weeks prior, we were forced to wait over 3 hours for seemingly NO GOOD REASON! My perspective, based on the several vehicles I've purchased over the years, is that they did the typical "make the customer wait until they're exhausted and anxious" to reduce/minimize how much the buyer will protest or demand a better deal. And, since the deal wasn't what had been promised and we were made late to an afternoon commitment because preparing the deal took so long, I'd say the facts speak for themselves that it was Valencia BMW put ahead of the customer.

I recommend this car dealer because they always provide with great customer service.

Robert from Service is amazing! He has always taken very good care of me! From outstanding service, to the most reliable person ever, I would continue to always work with Robert. But I have to move. So I hope this helps you choose where to have your car serviced.

My first i3 all electric scheduled maintenance and overall satisfied with service and wait time.

Delightful Robert good rep help out a lot made it a smooth experience, quick fixing time, helped us out with a loaner, fast quick simple out the door in 2 minutes

Excellent experience at Valencia. Our salesman John was a pro.

Bob was great! Warm personality and very knowledgeable.

I always receive top notch service from salesperson, Mazen and service advisor, Jesse.

Wesley Ramos did a great job in selling us our car. I love the no hassle purchasing.

Went to have my car check since a/c is blowing hot air instead of cold. Bob took care of the problem . Great job.

The service advisor was very welcoming and service was fast.

When I say “I know a Guy” @ Valencia BMW that guy would be Jesse Colon! My service consultant! He’s like a conductor in an orchestra. He handled my service with outstanding professionalism and in a timely manner. He knows his craft to perfection and can educate you on the processes that takes place for repairs. I’d suggest you ask for him if service, smile and a good laugh is needed for your visit!

Jesse was great !All the staff was very helpful! Car was clean on pickup

The staff at the service department of Valencia BMW Provided me with the utmost in customer service. The service writer, Vanessa, who assisted me with my last appointment was a perfect balance of professionalism and courtesy. She displayed a genuine willingness to address and resolve my vehicle concerns. She was additionally Very knowledgeable and able to answer my questions in a concise manner and provide me with guidance and options to best maintain my vehicle. Both Vanessa and Bob, who was the service writer who assisted me with my previous appointment were both a pleasure to deal with. Each was able to provide me with outstanding customer service, and insure that my vehicle received the required service in an complete but expeditious manner. Valencia BMW?s outstanding customer service is the reason I will remain a BMW Driver.

Excellent service on M4. Service done same day. Service advisor very knowledgeable and friendly. Would recommend to anyone having their BMW serviced.

The MINI dealership where I used to get my service was closed down by Autonation, I don?t know why. Since MINI is a subsidiary of BMW, I hoped they could service my MINI and they did! They were very helpful and attentive to my needs. They didn?t have all the items I needed in stock but they made the effort to get what I needed. Overall I was very happy with my experience. It saved me having to drive to Calabasas or Universal City which would have been awful. The only down side is they don?t do warranty work if I ever get a new MINI. Instead I might look into a certified, previously owned BMW!

This car buying experience was absolutely terrible. I had worked with Mazen on a car order for 3 months and it was the worst experience ever. I had originally discussed building a brand new car for a lease and the price for the car. I told him what price I was looking for and if it would be doable on the build I had and he said he would take care of me. Knowing this car was on the way, I had sold my previous car and was without a vehicle for the entire time. I consistently reached out to him to discuss the status and ensuring he was going to get me the price we originally discussed and he would keep blowing me off by telling me he would take care of me. When the car arrives, he quotes me a price $300 higher than initially discussed, and he said it was because the MSRP of the build was too high, as if he was just finding out that information and hadn't known it from the start. Even reaching out to the dealership manager was unhelpful because all he would tell me was that it must have been miscommunication. How it was miscommunication for 3 months, I'm unsure, but that's what I was told. Even when finalizing the sale with the manager, he was quoting me numbers and then reneging on them because he did not do his own calculations correctly, but was telling me completely different prices each time. The entire process was just me being lied to and misled, and I'm not sure if those are the standard practices of that dealership. I'm just glad to finally have my car and will not have to deal with them again.

Good service. The people are very helpful and answer all my question. I?m always taken care of

Chris was very clear, quick, and efficient. He made the process painless. He explained the issue and resolution clearly and I think the service department as a whole under promised and over delivered.

The service advisor Cole Swartz's customer service is very impressive. He stay on top of the service progress and provide the up to the hour status and notify once the service is completed.

Rushed over there on Saturday night and got there 7 minutes before service closing. The service front desk representative was able to help me and got me into a loaner since my vehicle was non driveable due to a punctured tire. Then Vanessa the service representative as always took great care of my vehicles needs and all things needed completed ASAP. Great service

I almost gave up on this dealer. Maryo and Madison for the win! 2021 X5 45e - perfectly priced MSRP which allowed me to get additional coverage, exactly how I wanted things to go. SMOOOOOOOOTH transaction and the trade-in was EXTREMELY well valued.

The salesman David has incredible customer service, he took the time to listen to me and did the best he could to help me out, the janitorial lady was really nice to me, she nicely showed me whe the coffee machine was and the restrooms, very kind, the sales manager Gary was very helpful, only thing is I observed few employees not using masks around the sales floor, they where walking like if they didn?t care, not good, everything else I will recommend to anyone who needs your service, specially salesman David that has a very good customer service, he really cares about people, I can see and feel, thank you.

Can't say enough how great the staff and service is at Valencia BMW. I've bought 3 cars in the last 4 years from them and my next will come from them as well!

Gregg Nagel is an absolute asset to Valencia BMW. Professional, Friendly, Accommodating, a pure joy to work with. I have never even considered buying a BMW but if buying a car is as easy as selling one, I would definitely choose Valencia BMW.

Very thorough service - friendly, hassle-free, detailed and the loaner was an upgrade.

Service writer was not friendly she did not call me for three days to tell me what was wrong with my car and then it was by text I called her Vanessa for three days left numerous voice message no return call .

Professional and fast service. Friendly staff too. Our experience getting here has always been positive.

Straightforwardness no games honor commitment ! Well organized in and out with a new car in 2 hours that’s a record! Fleet manager professional, courteous and personable. Highly recommend

I had a great experience at the BMW Valencia dealer! I?ll come back again.

I've been having my car serviced with Valencia BMW for almost 3yrs and no complaints at all, my service advisor Robert Perez is very professional and courteous.

Everyone was fantastic in the service and warranty divisions. The facilities were well-kept, the people made a real effort to make sure I was taken care of. I wish we could have determined where my small oil leak was coming from. They told me to bring it back in about a thousand miles to check it again. I don?t think it?s just going to go away, so I don?t see why I need to go in again. I would have preferred that it had been resolved at the time. Otherwise, I was very happy with my experience.

Had my brakes checked after non dealer shop told me I needed front pads and rotors replaced after pads were replaced after less than 8000 miles. All four brakes were fine.

great customer service, very friendly and great over attention.

I recommend Valencia BMW if you can work with Chris in the service department. My experience with the other associates has been mediocre at best. My last service was good as he took the time to validate my concerns and questions and not brush them off as in the past.

They are the best I'm bery honest excellent services thank you very much for the service and repair my car now runs better and smooth thank again

The experience was a great one. Coffee and snacks were provided while I waited along with socially distance seating with TV. the only issue I have is, the paperwork provided is not a clear indication as to which tire needs replacing, why the battery needs replacing, and which brakes need replacing. It would have been great if the service advisor was as enthusiastic about checking my car in and checked it out as well with a thorough explanation of the recommendations. the service center literally had three of us there. Not busy at all.

Bob took car of my car and gave me a honest quote for repairs, offer a discount .. he was great

Just had my car serviced with the help of Jessie Colon. He’s always easy to reach to get the work done even with last minute requests. This dealership definitely gets the work done on a timely manner! And Jessie always makes sure to always offer their pick up/drop off service so you don’t have to wait at the dealership while they work on it. Another two thumbs up for this visit!

EXELENTE servicio y empleados muy amables

I used to service my X3 at Valencia BMW from 2005-2010 and during those years had excellent service from Valencia BMW but I sold it now I got me a 2018 X2 and by the first time I went to get it service at Valencia BMW (prior to that I was taking it to KEYS BMW in Van Nuys) upon my appointment arrival service writer Robert took care of me, while waiting for my vehicle they were having free lunch because introduction on new BMW model (M series I believe) and got a nice lunch. Then I visited their finance office to inquiry a purchase of extended service plan and spoke to Eddie and explained the different plans to me and end up purchasing an extended 5 yrs 75K miles plan. Very pleased with Valencia BMW customer service. Looking forward to continue doing business with them, even takes me 45 mins drive from Lancaster.

I used to service my X3 at Valencia BMW from 2005-2010 and during those years had excellent service from Valencia BMW but I sold it now I got me a 2018 X2 and by the first time I went to get it service at Valencia BMW (prior to that I was taking it to KEYS BMW in Van Nuys) upon my appointment arrival service writer Robert took care of me, while waiting for my vehicle they were having free lunch because introduction on new BMW model (M series I believe) and got a nice lunch. Then I visited their finance office to inquiry a purchase of extended service plan and spoke to Eddie and explained the different plans to me and end up purchasing an extended 5 yrs 75K miles plan. Very please with Valencia BMW customer service. Looking forward to continue doing business with them, even takes me 45 mins drive from Lancaster.

Good customer service , friendly environment . Robert is always a great person to work with , keeps you updated on wait times and status .

Besides the terrific car, the whole transaction was pain free. I was pleased from start to finish. My wife loves her birthday present, and I'm happy. Thanks!

Friendly and courteous staff, no haggling with competitive prices and good selection of pre-owned cars.

Great and fast service. The service advisors are helpful and always keep you informed on the service of the vehicle.

Customer service is excellent, Jesse Colon was really helpful

I have been taking my cars there for years. Everyone there is helpful and efficient. They are so great to work with and really do take care of your car. They call when they say they will and have your car ready on time. Every one from th girls in the office, service writers and mechanics are always so great.

It was the most painless and convenient sale of all my car purchasing experiences. The pricing was exceptional and the turn-around time was quick. The staffing was polite and listened to and met my automotive needs. Valencia BMW has earned this positive review.

Overall service experience was great. I give Jesse at Valencia service a 10. I give Henry Garjalian in service concierge a 1 for unnecessarily interrupting my service conversation with my representative.

Having made an appointment, I was dismayed to find out that I would not be able to get the loaner vehicle I had requested to enable getting to a doctor's appointment in town (I live 40 miles mountainous for the dealership). As I was leaving, my regular service rep grabbed me and asked "how is it going?" I tole him and he not only got the service started but me on my way to the rest of my appointments. He kept me appraised by phone of progress and a new problem that was "covered by warranty." Robert is great--he personifies the service I have gotten here during and after the purchase of 3 new BMWs here over 15 years--not the service I have gotten here lately.

I had a very pleasant experience with this dealership. I found a 2017 i3 on their website. I spoke to Sergik about the car and we agreed on a price. When I went to pick up the car, he honored the price without trying to add extras to pad the bill. Yliana in finance made the transaction very quick and easy.

Excellent customer service! Thank you Robert ! Very helpful and professional!

Bob was very professional and new what the car issue was as soon as we told him our concerns, it took a few days to get the car back but it was well worth the wait. I highly recommend there service.

Robert in Service was great. Very helpful, very knowledgeable and made a great experience. I will happily take my car back and recommend to friends and family to do so as well. Thanks Robert. 👍

I was about 100 miles from home when I had problems. Robert got me in within an hour and everything was taken care of promptly!!

Thank you Jesse for getting me in and out as quick as you could and getting me a car to get back to work quicker. Surprised me with even a car was when I picked up my SUV! Thank you again!

Went today to get an oil change for my mini, hope the mini dealer opens up again... it was no fun and one the salesmen dude wasn't wearing a mask and saying good morning to the cashiers... I asked the advisor that I was interested in a new mini and she said the used cars are over there.... really ... never again

Chris is thee best salesman! I hope he’s here again in 3years!

Excellent customer service. Cole Schwartz is a very good service Representative.

Good, professional quick service on my new BMW. First scheduled maintenance performed in about one hour

Took my car for oil leak, Vanessa took excellent care of the problem. She has a splendid personality. She is a true asset to BMW Thank you Vanessa !

We always get great service at BMW Valencia. Special shout out to Cole, who is so knowledgable and always goes above and beyond. Thanks Cole!

I was well taken care of by Service Representative, Robert Perez. He answered all my question in a timely matter. Made sure the job was done correctly.

Prompt service, pleasant employees.

Great service and nice people! Valencia BMW gets 5/5 from me!

Friendly and quick service

Excellent service to my 530e on 8/31/20. Appointment as scheduled. I waited in a very comfortable personal safe space. All present wore masks.

I had a very good experience at Valencia BMW service. This was my first time going there for service. Cole was fantastic! He has a great personality and very helpful. Although, he was not my original assigned advisor as they were short that day- he was great....

Great car and dealership in Valencia Ca. Gotta get the MSport package.

dealership is very good at working with you, liked our salesman a lot. didn't like how long it took for paperwork.

Cole provided excellent service awhile our car was being serviced

Jesse was great he made everything super cool and easy,I definitely recommend him as a best service advisor

I went in for an oil change and the advisor was Robert Rowlands. Right away he tells me all the things are wrong with my car and quotes me $900 . He doesn’t tell me he’ll check if my warranty will cover and when I decline he states “ I knew you’d say that”

Made an appointment for Friday at 7 AM It was confirm. On Friday they decided to change it to 7:20 AM. I requested a loaner car. Got a loner. No gas, & smelt like cigars and cigarettes. I called Cris, The advisor that loan me the car and was taking care of my needs for my car. Never once did I hear back from him. Ya. Thank you Valencia BMW. It's only my 17 BMW I purchased!!

As always Bob is very professional and offers the best face for his company. He is patient with me as a customer and efficiently fields my questions and gives appropriate answers. His service is superior. Give him a raise.

The service department was knowledgable and courteous

The staff are very accomodating and did the work done efficiently. I gave a rating of 10.

Jesse our Service Rep was very attentive to our concerns. I would highly recommend him to our family and friends.

Excellent service and excellent service advisor. Always satisfied.

The service department was outstanding! Thank you Cole for taking care of my car and making it a wonderful experience.

Yes! I love Valencia BMW Their service department Jessie! Thank you Jessie for taking care of my car! My car thanks you!!

I bought an Audi just so I wouldnt have to deal with BMW again. I use to drive to Bakersfield or Van Nuys to avoid Valencia BMW. On my last visit my car was damaged while at the dealership. Glad to be done!

Vanessa at Valencia BMW was awesome. Thank you again. We appreciate you. The Galbreath?s

Cole service advisor always courteous and attentive to details . Always happy to bring my car down here , Relaxed Environment.

We purchased a CPO 2017 X5, they had cleaned it and put a very fragrant scent inside the car (think gas station scent). Also, there were large scratches on both bumpers, which they fixed for us, but this required us to take two trips from Central CA. They were generous and paid for our gas. Overall a good experience. We have purchased several BMW’s. This was a 4 star experience. The scent is still there. We are working on it as, we love the car.

Wonderful experience . Very pleasant , timely, and capable mechanics

Jesse was great to work with! Everything went smoothly.

I went for a recall correction , it was cold welcoming and process , the service person didn’t even talk to me when i was picking up the car , i asked for the battery cable to be tightened they said they battery is to small, okkk... anyway unless your paying $300 for an oil change and car wash dont expect much customer service ...

I was sold a vehicle with non working tailights. I was driving with my children in the car for 10 days before getting pulled over and receiving a ticket. I took the car back where I was given a rental for a week because there was a backorder. When I picked up my vehicle, I noticed the dealer had replaced my non working factory lights with CHEAP AFTERMARKET parts because they said OEM was too expensive. Sean Crawford said he would order the OEM lights after I complained about it , I haven't heard back. Taylor hawking lied to me and gave me the run around for a week. Leslie ceballos sold me the vehicle with non working tailights. She also offered to get me a price on a second key thus wasting my time for 2 weeks when I decided to just order one myself. Poor customer service.

Friendly staff listened to my issues and promptly gave feedback. Fixed car and didn?t over charge me! Big thanks to service rep. Christopher for all his help.

We purchased our 4th BMW in February of this year. We brought our 2018 X5 in for service this week (our first service for this vehicle) and Robert Perez is our service guy. We dropped it off and he immediately called me to confirm the work we wanted done we arrived in the office. He called me again and advised that everything was done later the same day. Robert is personable and knowledgeable about the work they do at Valencia BMW. Our car was clean and immediately brought to me upon my arrival. Robert and the Service folks at Valencia BMW have earned a 10 out of 10 from me this week. :)

My suggestion is to avoid this dealership - I am having a horrible experience after the sale due to their lack of professionalism.

The Associates of BMW were friendly, courteous and helpful. They fixed a lightbulb and topped of the oil.

It is with gratitude that we express our thanks as we recognize GSM- Polo Lopez; Service Advisor- Vanessa Chung; and, Shop Foreman- Jason, each for their level of integrity and devotion to servant leadership. We are already committed to this team when the time comes to purchase or lease our next vehicle. The full transparency from the start in raising our awareness was a comforting sign of safety that our best interests were shared by all as the ultimate determinant, so we may enjoy the full duration of experience as owners, having the most optimal of resources as any other customer, including AutoNation’s own investment in us, by adding an extended warranty, providing concrete footing to what had already begun displaying signs of what’s to come of this relationship, in longevity, resulting from such trust developed so early on. To the unwavering effort and careful measures in helping my family achieve the satisfying results of each step while offering extended accommodations, and service that exceeds expectation. Whether you need a professional you can trust with your sale or purchase or both, BMW of Valencia empowered by AutoNation, has proven to go above and beyond in helping us achieve our sale and purchase goals. We are not just proud to be another great success story for AutoNation, we are grateful to have found a dealership where we can let our guard down and will no longer be forced to account for the dread that had somehow been allowed to become a large part of every transaction, so much the norm as to be expected. From a variety of unfavorable practices, to making room for sub-par associates in their camp, to never growing beyond the old age dance of wit that always pits the buyer at odds with the associate, to many more ongoing nuisances, that BMW of Valencia prove unnecessary, frivolous, and a cost to the very retention rate that any smart business owner knows to be most vital for longevity, not to mention easing pressure from marketing and advertising costs not needed so much when retention is consistent and healthy. Our experience will always be remembered as 3 weeks of patience, faith, and trust, while having the foggiest idea of outcome, as managers and servant leaders readily provide one solution after another in connecting the dots of our wish list from what started as the mess we handed them, and yet they routinely complete all tasks, leaving a lasting impression on us that we remain grateful for. We highly recommend putting your trust in the AutoNation family at BMW of Valencia. If you respect them by simply showing the necessary patience, faith, and trust as I suggest… you can rest assured, this little bit is all it takes for a team this well-suited to guide you along every step with intention toward that consistent strong finish of providing service that exceeds expectations, and purpose, not to settle once you’re delivered across the goal line of a successful transaction, but more importantly to deliver your family a priceless impression that'll leave you all feeling welcome to more, truly lucky, and a residual feeling of knowing, liking, and trusting the team. Soon enough you'll be writing a review, reflecting on your gratitude, as you echo how proud your family is, too, for having made the decision to trust the AutoNation family at BMW of Valencia.

My experience with Lance Chavez and Jeffry Portillo was very positive. Great knowledge, good attitude very professional. I enjoy my experience and purchasing my car.

I keep coming back to Valencia BMW BECAUSE OF Vanessa Chung. Her customer service skills are exceptional! She truly listens and shows concern. She is very wise and knowledgeable. BMW IS LUCKY TO HAVE HER.

I wholeheartedly recommend this company. Expert service department.

Jesse Colon was very helpful. He always takes good care of us. Much appreciated.

Jesse always does a great job of taking care of me. Whenever I have a question, he always answers promptly.

Quick and courteous service with recognition and application of all social distancing guidelines. I do miss the coffee and fresh cookies but I understand why they aren?t being served right now. Fair pricing and honest evaluations.

Customer service oriented and prices were reasonable

Well handled process for warranty repair, reasonably fast and efficient process of drop off and pickup.

Cole the Service Rep (Valencia BMW) was very adequate about a customer needs and took care of the issue in a timely manner. In times like this, Cole made it very welcoming and easy. Thanks BMW.

I?ve been having my automobile serviced by BMW-Valencia for years now. Vanessa in the service department is always courteous and handles everything for me.....all I do is answer a few questions and hand her my keys. It?s great to have amazing service and someone that knows me by name. Thank you Vanessa ??

I highly recommend the dealership for auto sales and service. My service advisor Jesse Collon went over above and beyond my expectation.

Vanessa Chung the Service consultant was very helpful and tried to work with me on the cost to get my 2018 X1 brake rotors replaced. It was expensive, however.

One of the best car buying experiences I've ever had. I received a great quote for my trade in. Dedicated people- the sales manager came in on his day off to service the deal. Very professional, transparent, and great customer service.

Service was done in a likely manner. Car was ready when promised. Staff took great care of me.

everything was just fine. Cole was very professional..

Great deal and great service. Ask for Maryo. He will take care of you.

The customer service is superb

Great service!!! The prices are unbelievable and the staff was excellent.

Maryo provided top-notch customer service from beginning to end.

I received the best possible service from the BMW in Valencia. Jesse Colon, service advisor was not only very helpful but he also was very caring and extremely professional. I had the best experience. Thank you Jesse for The amazing service. I will be recommending your services to all friends and family.

Pretty quick in and out experience considering the amount of negotiating we did. Got an appointment the same day we called (due to COVID-19). Pleasure working with them.

John Menzano was so easy going and so patient. No pressure at all.

Great service pleasure to meet Jesus Colon very nice person

Very helpful problem solved. Jesse was really cool hopefully deal with him again thank you.

the showroom is beautiful and all the employees there were very friendly considering the circumstances of the times right now....the used cars there are the best I have seen anywhere...and I have bought a few used cars....and a big shout out to mazen....very professional and friendly....and i love my new car!!!

David @ bmw Valencia did everything in his power to get me a great deal on a new BMW X3 hybrid!

Whenever I need service on my BMW 428i coupe, Christopher Rawlins is my guy. He always goes above and beyond the call to take care of me and I really appreciate it. Thanks Chris!

Brought the car because the infotainment system sometimes stays on and sometimes turns off when I stop the car and open the driver's door. It wasn't fixed, I still have the same problem. Other than that they changed the oil for me.

Just bought my second car from Valencia BMW, the whole process was smooth and easy. Louis was friendly, professional and made the whole transaction very straightforward. Overall a great experience. Thanks guys.

From start to finish my service experience was fantastic

I went in last Monday and Henry, the Service Manager, helped me. They Clorox 360’d my car to help disinfect it and prevent sickness. Great Service, Great Facility, and most of all Great Staff!

Excellent service team and quick work. From start to finish the process of efficient and smooth

Jesse was my service advisor and he took excellent care of me. Everyone was so friendly and had fast service!

Buck was incredible. He made the buying process so easy! He had the best answer for every question and rebuttal. Would definitely recommend to my family and friends. Extremely satisfied with him and the service. Thank you Buck!

Excellent service from Jesse thanks for your good service

Always a pleasant experience at Valencia BMW. Every single person I spoke to was gracious and helpful.

The Recall repair and new tires went well. New look and service center looks nice

I was helped right away without an appointment. They made sure to see if anything was going to be covered under warrantee and were up front about the prices I was going to pay. The repairs were speedy and my service assistant was so helpful and checked in with me throughout the process as I waited for my car

Valencia BMW dealership is amazing! my salesman Gary Artinia was great he was very patient explaining everything to us. I actually refer my sister to buy her. car here and she got her car?? she's as happy as I am? keep up the good job guys maybe see you next time for my daughter car?

They really take care of you and make feel part of the BMW family...

The service department in this dealership has always been frustrating. Even with an appointment for a specific advisor, it always takes at least 20-30 of waiting after your appointment before you are helped by a service advisor. This last visit was no exception. One of the services that I needed was an upgrade to my navigation system. They kept my car for 2 days and apparently multiple tries and different "parts" by the service technician and they couldn't figure out how to do the new upload. I brought my car home without the update and with two days of constant frustration.

Excellent service but this location needs to install a timer on the doors leading to the customer service entrance. There is always a customer or employee who forgets to close the doors, allowing the lounge to become uncomfortably cold.

They treat you in professional and friendly manner from the moment you pull up to the service area.

Courteous and competent service in a surprise malfunction when I was 100 miles from home.

Great customer service. Efficient and prompt. I highly recommend this dealer.

awesome, the technician Jesse was great and helpful always .

Can you imagine test-driving an "Ultimate Driving Machine" and literally breaking down in the middle of an intersection? It happened! I was browsing online for a pre-owned BMW and a 2012 328i with 83k miles seemed like a sweet deal. I contacted BMW Valencia and a salesperson named Maryo Metry reached out to me and provided me some very good information about the vehicle. He had been keeping me updated about the car and the additional services (including a fuel pump replacement)that were needed to be performed at their service department. Also, a "rigorous inspection" would be performed by their specially-trained, talented, and experienced service department. Hey, if there's one place on Earth that knows BMWs, it would be the BMW dealerships right?! So I've been waiting patiently until the car was ready on Friday. Mr. Metry greeted me with a handshake and showed his professionalism by answering a phone call from someone. Instead of saying "Hey sorry I need to answer a phone call from a customer real quick!", he simply walked away while I was checking out the vehicle. Furthermore, Mr. Metry showed his knowledge on BMW vehicles by not knowing what are some features of the vehicle, e.g."hands-free trunk opening" that was included with comfort access entry; maintenance schedule of the vehicle. I bet any BMW enthusiast who had done some research online or watched some YouTube videos would probably know all the generation names of the BMW iDrive head-units. Here comes the part that I will never forget: test-driving an "Autonation Certified" BMW and breaking down in the middle of an intersection with a police patrol car flashing its lights behind us. A warning message about the fuel system popped up in the infotainment screen when we were waiting for a red light. I asked Mr. Metry what did that mean and he did not provide me with an answer, instead, he simply dismissed the warning message like nothing ever happened. What happened after is the engine went off and could not be started for 15 mins. After the disappoint test drive, Mr. Metry did not apologize for the unpleasant experience. I drove down to Valencia all the way from Santa Barbara, which is an hour and half away. I also made some arrangement in my schedule in order to make this visit happen because Mr. Metry had been keeping me informed that the vehicle was in need of additional services (fuel pump replacement), therefore the vehicle could not be ready until today. This visit took away my entire valuable afternoon and replace it with nothing but disappointment. Additionally, Mr. Metry asked me "how are you going to finance the car?" since I informed him that I'm a student with no full time job. Coming across as a young buyer, I understood where he was coming form. However, the way he look at me when asking me "how are you going to finance the car" felt more like "Can you really afford the car or are you messing with me?". Now I know you dealers make money from customers financing the car but have you ever heard of something called "CASH"?! With that being said, I sincerely appreciate Mr. Metry's time, assistance and of course, the unforgettable cruising in the Ultimate Driving Machine down the road of Valencia!

Took my 2000 323ci in for service about a recall notice for passenger side airbags. Service advisor (Vanessa) was pleasant and helpful. Work was done promptly in a few hours. Shuttle (driven by Juan and Thomas) provided door to door transportation for me with pleasant conversation. Also requested new wiper blades but did not receive $15 discount per my email notice. Was advised of 3 items needing replacement due to oil leaks at a cost that is probably more than the car is worth, so will consult my mechanic. Overall, mostly satisfied with entire experience.

Jesse was very helpful. Got the car in quickly and finished before the estimated time frame.