It is with gratitude that we express our thanks as we recognize GSM- Polo Lopez; Service Advisor- Vanessa Chung; and, Shop Foreman- Jason, each for their level of integrity and devotion to servant leadership. We are already committed to this team when the time comes to purchase or lease our next vehicle. The full transparency from the start in raising our awareness was a comforting sign of safety that our best interests were shared by all as the ultimate determinant, so we may enjoy the full duration of experience as owners, having the most optimal of resources as any other customer, including AutoNation’s own investment in us, by adding an extended warranty, providing concrete footing to what had already begun displaying signs of what’s to come of this relationship, in longevity, resulting from such trust developed so early on. To the unwavering effort and careful measures in helping my family achieve the satisfying results of each step while offering extended accommodations, and service that exceeds expectation. Whether you need a professional you can trust with your sale or purchase or both, BMW of Valencia empowered by AutoNation, has proven to go above and beyond in helping us achieve our sale and purchase goals. We are not just proud to be another great success story for AutoNation, we are grateful to have found a dealership where we can let our guard down and will no longer be forced to account for the dread that had somehow been allowed to become a large part of every transaction, so much the norm as to be expected. From a variety of unfavorable practices, to making room for sub-par associates in their camp, to never growing beyond the old age dance of wit that always pits the buyer at odds with the associate, to many more ongoing nuisances, that BMW of Valencia prove unnecessary, frivolous, and a cost to the very retention rate that any smart business owner knows to be most vital for longevity, not to mention easing pressure from marketing and advertising costs not needed so much when retention is consistent and healthy. Our experience will always be remembered as 3 weeks of patience, faith, and trust, while having the foggiest idea of outcome, as managers and servant leaders readily provide one solution after another in connecting the dots of our wish list from what started as the mess we handed them, and yet they routinely complete all tasks, leaving a lasting impression on us that we remain grateful for. We highly recommend putting your trust in the AutoNation family at BMW of Valencia. If you respect them by simply showing the necessary patience, faith, and trust as I suggest… you can rest assured, this little bit is all it takes for a team this well-suited to guide you along every step with intention toward that consistent strong finish of providing service that exceeds expectations, and purpose, not to settle once you’re delivered across the goal line of a successful transaction, but more importantly to deliver your family a priceless impression that'll leave you all feeling welcome to more, truly lucky, and a residual feeling of knowing, liking, and trusting the team. Soon enough you'll be writing a review, reflecting on your gratitude, as you echo how proud your family is, too, for having made the decision to trust the AutoNation family at BMW of Valencia.
Mike Altieri
Jul 7, 2020
Certified Center
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