12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Difference

Reputation.com takes customer reviews and other indicators to create a measurement that helps us help you. It's called our Reputation Score, and AutoNation has one of the highest in the industry! That's because we use it to work towards one goal, improving your customer experience.

It's not just about star ratings.
Our Reputation Score includes a total of nine metrics including volume, frequency, and reach that make up the full customer review picture.

Dealerships review every testimonial.
All customer reviews are sent directly to our stores and corporate leadership team daily ensuring continual improvements to the customer experience.

Real reviews, from real customers.
Reputation Scores are authentic, since they're based on customer reviews and determined independently by Reputation.com.

Recent Reviews from Valencia BMW

Can you imagine test-driving an "Ultimate Driving Machine" and literally breaking down in the middle of an intersection? It happened! I was browsing online for a pre-owned BMW and a 2012 328i with 83k miles seemed like a sweet deal. I contacted BMW Valencia and a salesperson named Maryo Metry reached out to me and provided me some very good information about the vehicle. He had been keeping me updated about the car and the additional services (including a fuel pump replacement)that were needed to be performed at their service department. Also, a "rigorous inspection" would be performed by their specially-trained, talented, and experienced service department. Hey, if there's one place on Earth that knows BMWs, it would be the BMW dealerships right?! So I've been waiting patiently until the car was ready on Friday. Mr. Metry greeted me with a handshake and showed his professionalism by answering a phone call from someone. Instead of saying "Hey sorry I need to answer a phone call from a customer real quick!", he simply walked away while I was checking out the vehicle. Furthermore, Mr. Metry showed his knowledge on BMW vehicles by not knowing what are some features of the vehicle, e.g."hands-free trunk opening" that was included with comfort access entry; maintenance schedule of the vehicle. I bet any BMW enthusiast who had done some research online or watched some YouTube videos would probably know all the generation names of the BMW iDrive head-units. Here comes the part that I will never forget: test-driving an "Autonation Certified" BMW and breaking down in the middle of an intersection with a police patrol car flashing its lights behind us. A warning message about the fuel system popped up in the infotainment screen when we were waiting for a red light. I asked Mr. Metry what did that mean and he did not provide me with an answer, instead, he simply dismissed the warning message like nothing ever happened. What happened after is the engine went off and could not be started for 15 mins. After the disappoint test drive, Mr. Metry did not apologize for the unpleasant experience. I drove down to Valencia all the way from Santa Barbara, which is an hour and half away. I also made some arrangement in my schedule in order to make this visit happen because Mr. Metry had been keeping me informed that the vehicle was in need of additional services (fuel pump replacement), therefore the vehicle could not be ready until today. This visit took away my entire valuable afternoon and replace it with nothing but disappointment. Additionally, Mr. Metry asked me "how are you going to finance the car?" since I informed him that I'm a student with no full time job. Coming across as a young buyer, I understood where he was coming form. However, the way he look at me when asking me "how are you going to finance the car" felt more like "Can you really afford the car or are you messing with me?". Now I know you dealers make money from customers financing the car but have you ever heard of something called "CASH"?! With that being said, I sincerely appreciate Mr. Metry's time, assistance and of course, the unforgettable cruising in the Ultimate Driving Machine down the road of Valencia!

Barry Feb 29, 2020

I called Wednesday 11/20/19 to schedule my alignment for Saturday 11/23/19 at 10am. I spoke to "Gabby" who said the alignment was $199.95 and that to forward the email to my brother (who was taking the vehicle in for me as I was out of the country) so he can show them the code for the 15% discount BMW sent me. When he took the car they told him it was actually $289 but he would "hook him up" for $199.95, this was obviously a deceptive move. When I called 11/25/19 to report the issue and obtain my credit, I spoke to "Darren" who ensured me he would call me back to get this "settled". I waited for his call but it never came. I had to call him back on my vacation from Italy so obviously I feel lied to already. I called when I returned from Italy on 12/02/19 and again I was on hold for "Darren" and at that point he advised me BMW would send me a check for the difference. The refund was $30 and he said it would take 10 business days from the date he would put the request in to receive it. Well not to my surprise, nothing has been received nor a phone call from "Darren" explaining and apologizing for his horrible lack of customer service. I followed up 12/20 again and "Gabby" ensured someone would call me back supposedly and nobody did of course. At this point it's about principle and not the money. I followed up again and spoke to "Mike" and he proceeded to promise someone would call me back. He gave me his number as well and he said he tried and followed up with a "higher manager". As of 12/26 nobody has followed up. Needless to say, this is not the experience one would expect from leasing a vehicle from BMW and it is very sad the quality of the cars dont match up with the service and people they have in place to run their business. Someone dropped the ball here and simply does not care to pick it up and do the right thing. My fiance was ending his lease in 2020 on his car and was looking to lease here but after this, he is staying far from these deceptive people. After reading all of this also know that this is my FIRST lease through BMW so I'm a FIRST time customer and this is how they treat me? I'm advising everyone of my experience and to not come here.

Cindy Lopez Dec 26, 2019

I added the 5YR BMW Tire & Wheel Protection when I purchased my 5-series from them back in November 2015. I wanted to take advantage of cosmetics repair before the protection expires since it is covered but I have just been given the runaround for almost a month now, and still no one has gotten back to me regarding my claim. When I first called the provider, they gave me a claim number and told me to contact my local dealer. When I contacted my local dealer (Valencia BMW), they told me to bring my vehicle for inspection. When I brought my vehicle in and met with Chris Rawlins, he told me I didn't need to come in and that I could've just contacted the third company to schedule an appointment to have cosmetics repaired on my wheels. On top of that, I asked him to take a look at another issue I'm having and this guy tells me I can do it myself. I mean, sure I most likely can do it, but I what's the point of bringing in my car be serviced if you're going to tell me I can do it myself? Perhaps because I don't have the time/proper tools to do it myself? Going back to my wheel cosmetics repair, he gave me a servicing company (Alloy Wheel Repair) and told me to schedule an appointment and have them come to me to get my cosmetics repaired. They wanted me to bring my vehicle in to the dealership on a Saturday morning to tell me this, when they could've provided me the third party's contact information over the phone. What a waste of time. So I have left about four voicemails for Alloy Wheel Repair to contact me regarding my claim, but they have yet to contact me. I then called the BMW Tire & Wheel Protection back and they gave me another third company (California Wheel Repair Solutions), and said that the third company service will contact me within two days. This was said last Monday (6/10/19), to this day I still have not gotten a call from either one of the third company service. When I called BMW Tire & Wheel Protection and asked to be transferred to a manager, the manager I spoke to claims that she is unable to help me because of limited information that she has, given that it's a weekend. What's that supposed to mean? I said I would like to file a complaint, but unfortunately since it's a Saturday she isn't able to help me with my complaint, and advised me to call them back on Monday during business hours. I let her know that their business hours (8AM-8PMET) is my working hours in PT, and she advised me to call them back when I'm driving to work on Monday. WTF? So I call Valencia BMW to see if I can file a complaint. I reached out to the Servicing Department and was told that the Manager for today is Darren but is currently out to lunch, and should be back at 2PM. It's already 3:16PM and Darren has yet to call me back. I also tried reaching out to the Sales Manager (Polo Lopez), have left a voicemail regarding my complaint, but have yet to hear back from him either. The funny thing of it all is the owner's response from the 1-star reviews that the customers have left here in Google, stating that "If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 284-3140. We hope to hear from you soon." I just called this number and it routed me back to Valencia BMW's main contact number. Ultimate driving machine, but ultimate disaster in customer service. I don't deserve this type of service from Valencia BMW and its partners, especially after serving this country. Update: it's already 6/26/19 and no one has yet to reach out to me to address the poor quality of their customer service.

BMWOwner Jun 26, 2019

I wish I could give it 0 stara for how I've been treated here. They act nice and courteous when im there ready to buy , but as soon as I left I soon realized I was just another number and they could care less about what happens to me or my car. I was always skeptical of AutoNation but decided to give it a try, especially with their support in Breast Cancer. One of my friends who had Breast Cancer reccomended them. I bought a car there on a rainy day and my Salesman didn't even give me a tour of the car or go through the checklist to confirm everything was good. They just wanted to go home since it was Friday evening. I drove an hour for this. Once I got home I realized that even though I cleaned my car it still seemed dirty. When I took a closer lool I had realized that my windshield was completely full of cracks. It was completely pitted. I took it to two different Dealerships to get secondary opinions and they explained to me that it needed to be fixed asap because the amount of little cracks could be dangerous. They quoted me for over $1,000 to fix. Now, imagine having just a bought a car and days later already getting quoted another $1000. I reach out to several people at BMW Valencia and they decide to play the game of "let me transfer you" to no one answering. Then, Everytime I called, the floor manager wasnt there. Then I finally got in touch with Mr. Polo. The director of that region I think. When I first emailed him it went smooth. After that, it took him a werk before realizing he never replied to me and when he did he mentioned he couldn't do anything about it saying it past inspection. I have the paperwork to prove their promise to me was a windshield free of "damage or cracks" with a check mark. An entirely pitted windshield that bothers my view while driving is not free of cracks or damage. Which should be fraud. They sold me on a car with this damage. I have continued to email Mr. Polo but seem to get ignored, which seems to be common at this dealership. From my experience, once they got my money, no one cared about whether or not I got screwed over. Luckily I realized how they operated before my wife and Mother bought their cars there. I would HIGHLY reccomend going elsewhere as you'll have peace of mind that this wont happen to you. I am not comfortable in my car and my windshield is damaged. I hope no one else has to go through this. My friend that has Breast Cancer is embarrassed for this but its not her fault. Shame on this dealership for treating a client this way.

Lucas Mar 5, 2019

This past Saturday (4/28/18), we stopped by Valencia BMW to look at a used Suburban. We took it for a test drive, and told the sales guy we still had a couple of more vehicles to check out before we made a decision. My husband called Sathy, our sales guy that same night (Saturday) and made an offer on the vehicle. He said he would call us back in the morning after speaking with his manager. We waited around for the call on Sunday morning and finally decided to just drive up there as we intended to buy the vehicle anyways. Our sales guy from the previous day was there and we spoke to him for a bit before his sales manager, Ryan Annett came out. Now, we were just trying to get the best price we could on this used vehicle but apparently, Autonation does not negotiate with their pricing. The sales manager made sure to keep pointing this out and said that’s the way it is and there is nothing they can do about it. Only corporate could change it. He had all but a couple of minutes for us and then just walked away. We told our sales guy we would discuss this privately for a few minutes (in the car) about it and would let him know. Five minutes later, we decide to buy the vehicle and went inside to look for Sathy. We sat in their lobby for about 5 minutes before Sathy finally showed up. We told him we wanted the vehicle and asked if it could be detailed. He left to speak with his sales manager for what seemed like 10 minutes. When he finally came back, he brought his sales manager with him, Ryan. Ryan then proceeds to tell us that they cannot sell us the vehicle anymore because someone reserved it online. He said that person would be coming in at 7pm that night and we would have to wait till after to hear back from them if it was sold or not. Then we were just sent on our way. We were there on Saturday to look at the vehicle, returned on Sunday to buy the vehicle, and now Ryan tells us that they have to give an opportunity to the person who placed it on hold to look at the vehicle?! We are in disbelief. We are standing inside the showroom, ready to buy the vehicle but now we cannot because someone has reserved it. Ryan says there is nothing they can do but they would call us in the evening if the vehicle does not sell. I could not believe they turned us away because they had someone else who was interested in the vehicle. I’m sure they would not have done this to us if were buying a 60k BMW. I have never been so insulted or embarrassed in my life. We had cash on hand, ready to buy the vehicle but Ryan used the excuse that someone else reserved the vehicle while we were there so now we cannot buy it. We never received a call later that evening or even Monday morning to let us know if it sold or not. A courtesy phone call would have been nice. It is Tuesday morning and we are still waiting to hear back. Talk about lousy customer service. Before all this went down, I should mention what I observed between their staff. While my husband and I were outside discussing the vehicle, a sales girl walked out of the office. She began to speak to another employee (male) as he was walking towards her and he flat out passed right by her and ignored her. He continued on his way towards the office and she turned back and asked him if he was going to help her of if she should ask anyone else. Again, he ignored her and went into the office. She soon followed him in and was walking behind him talking to him and he did not acknowledge her. What kind of business are you running Mr. Coia? Your employees seem hostile towards each other. That explains why your sales manager had no time to waste on us. No respect for each other or customers who are not buying high end vehicles.

Oh Heeda Torres Casián May 1, 2018

So I've been to this dealer/service shop several times and have always had a good experience. This time I had an opportunity to buy a car using the internet sales team. The whole experience was very good including top notch service from the sales team (in person), the finance section, and the delivery of the vehicle. First, the sales team: Sergik, Sean, and Nate did a great job. I contacted the internet sales team, with a couple easy, softball question about their inventory. Sergik was ok, though I wouldn't recommend him. He said he called in a follow up email, but I had no call. I pretty much had to continue contacting and directing his actions to solve my price query on a car I was watching online all week. He did however hand me off to someone who could help, Sean and Nate. I entered the dealer after dinner and worked with Nate. He was helpful; showed me the car, got my paperwork to finance quickly, and continued coordinating to get the car detailed. Between him and Sean, the team was outstanding. Sergik, however, was a bit of a buzz kill trying to get going with the purchase. Finance was frustrating, of course. It should have been easy enough, but they don't offer a lot of data on the maintenance programs before you walk back to talk to a guy in a suit. I knew what I wanted, but the options were annoyingly grouped with other expensive options that I was not interested in purchasing. It was an away game, & I felt like I had to close the game and this was their bigger hitter. He tried to be helpful and keep up conversation--seemingly just to prolong my time in his office (the system was broke and had to do things by hand!?) my guess is he was trying to stall to aggravate me so I'd be more apt to just sign whatever. Effective tactic, but I felt like I was being taken advantage of and manipulated. He even said he'd been on since six in the morning (it was after 8pm when I was in his office). Who is sitting at a BMW dealer at 6am to purchase a car? I'd work with the guy again, but only because I'd have to. Again, I felt at a disadvantage because I didn't have data about the maintenance packages beforehand--post it on the internet! Delivery of the car was very good as well. I've always prided myself on my ability to detail a car. The guy who cleaned the car had an advantage over me--he had a new car to clean. Anyway, it took a long time to complete and he left cracked, spit sunflower seed shells in the driver's seat. Up to BMW standard? Probably not. So Nate brought the car up, went over some features and we talked about the genius service. He did a good job answering my questions, but I stumped him on the DEF level. He did a great job anyway, and I'd prefer to work with him and/or Sean next time I'm in the market for a BMW. So Valencia BMW, I'd give the Internet sales team a solid 4 stars (Sergik, c'mon man!), the finance dude 3, and delivery a 4.5. So I'll pass a final grade of 4 stars. That's a couple things to work on, but all in all a very positive experience thanks to the glove save by Nate at delivery and the continued engagement by Sean while I was waiting.

Brian Owen Mar 21, 2017

Show next 5 Reviews

Reputation score by peer group in the automotive industry as reported by Reputation.com.

Valencia BMW | Certified Center

Customer Reviews

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from Valencia BMW

Cars.com

Edmunds

Facebook

Google+

Inventory

Finance

Service / Parts