Found a truck with all the options I had been looking for. Scheduled an appointment with them to buy it. I purchased airfare and hotel based on that. They sold it and never contacted me. So I got stuck with over $600 in non refundable airfare and hotel. Luckily I contacted them about why they hadn't emailed me the pricing sheet before leaving on the airplane. If I hadn't it would have cost me another $300-400 to get home. So, to anyone buying from them over the internet, you better get the deal done in registered mail before making flight arrangements. I was not offered any kind of refund for any of the travel expenses. Edit: Hotel ended up giving me a refund so was only out $350 in airfare. Also I have to say they did try hard to find something equivalent and even offered to pay for the trucking of one in that had similar options. So I am revising to 3 stars as after they looked into it, was the fault of one person, not the dealership.

Jesse Colon is the best service rep they have! He’s always polite and professional and gets what I needed done without trying to up sale me. I will continue to go to Valencia BMW and work specifically with Jesse for the future to come.

Horrible experience we get there to fix our recall air conditioner on a BMW a little older model than the new ones they have their they return the car 3 hours later to give you the car back with the AC fix but we get our car with non-working Windows non-working lights no blinkers and the attended there says that they might be able to fix it what do you mean you might you broke it I need you to fix my car so tomorrow morning we'll be going in there and to hopefully they can fix what they broke are we going to be going to small claims and I'm letting everybody know that this is the scamming thing going on and they scanned the wrong person because I'm a hardworking person I have no money to give you🤬

This was my first service at BMW of Valencia. Jesse was amazing and personable. He knew exactly how long the service was going to take and what was wrong. When it comes to service, you have to trust the advisor to do the right thing and consistency is always key. Each time I go in for my service or issues ..... I know who I am calling to be my trusted advisor. Thanks for showing my 4 Series love.

My suggestion is to avoid this dealership - I am having a horrible experience after the sale due to their lack of professionalism.

It is with gratitude that we express our thanks as we recognize GSM- Polo Lopez; Service Advisor- Vanessa Chung; and, Shop Foreman- Jason, each for their level of integrity and devotion to servant leadership. We are already committed to this team when the time comes to purchase or lease our next vehicle. The full transparency from the start in raising our awareness was a comforting sign of safety that our best interests were shared by all as the ultimate determinant, so we may enjoy the full duration of experience as owners, having the most optimal of resources as any other customer, including AutoNation’s own investment in us, by adding an extended warranty, providing concrete footing to what had already begun displaying signs of what’s to come of this relationship, in longevity, resulting from such trust developed so early on. To the unwavering effort and careful measures in helping my family achieve the satisfying results of each step while offering extended accommodations, and service that exceeds expectation. Whether you need a professional you can trust with your sale or purchase or both, BMW of Valencia empowered by AutoNation, has proven to go above and beyond in helping us achieve our sale and purchase goals. We are not just proud to be another great success story for AutoNation, we are grateful to have found a dealership where we can let our guard down and will no longer be forced to account for the dread that had somehow been allowed to become a large part of every transaction, so much the norm as to be expected. From a variety of unfavorable practices, to making room for sub-par associates in their camp, to never growing beyond the old age dance of wit that always pits the buyer at odds with the associate, to many more ongoing nuisances, that BMW of Valencia prove unnecessary, frivolous, and a cost to the very retention rate that any smart business owner knows to be most vital for longevity, not to mention easing pressure from marketing and advertising costs not needed so much when retention is consistent and healthy. Our experience will always be remembered as 3 weeks of patience, faith, and trust, while having the foggiest idea of outcome, as managers and servant leaders readily provide one solution after another in connecting the dots of our wish list from what started as the mess we handed them, and yet they routinely complete all tasks, leaving a lasting impression on us that we remain grateful for. We highly recommend putting your trust in the AutoNation family at BMW of Valencia. If you respect them by simply showing the necessary patience, faith, and trust as I suggest… you can rest assured, this little bit is all it takes for a team this well-suited to guide you along every step with intention toward that consistent strong finish of providing service that exceeds expectations, and purpose, not to settle once you’re delivered across the goal line of a successful transaction, but more importantly to deliver your family a priceless impression that'll leave you all feeling welcome to more, truly lucky, and a residual feeling of knowing, liking, and trusting the team. Soon enough you'll be writing a review, reflecting on your gratitude, as you echo how proud your family is, too, for having made the decision to trust the AutoNation family at BMW of Valencia.

The service was ok although I asked for them to wash my car. I couldn't really tell if they washed it because the insides they didn't touch. Maybe they washed the outside but didn't do a good job. I'd expect for a luxury car this service should be included. I did pay for service initially during the lease agreement. Additionally they lost or misplaced my key and waited for at least 45 min in spite of them calling me informing me my car is ready. Maybe they were backed up with lots of cars due to 4th of July weekend but I expect more.

Valencia BMW and Robert Perez went out of their way to help us when our 328d had a major issue while we were traveling south on I 5. They attempted to address the issue quickly so we could continue our trip, but when it became clear they needed more time they provided a loaner and made arrangements for us to pick our car up 4 days later on our way north. The car was fixed, clean and ready to go as promised. Everyone involved was courteous and followed through. All things considered, it was a very good experience..

Jesse Colon he is a very nice man and friendly, he helps a lot and give a very nice experience in the bmw of Valencia! Thank you so much! We are so happy he help us! Thank you!

The best customer service BMW Valencia Sergik Haftvani and Jeff s Porrillo are the bes two profesional always available on the phone if you have question before and after we purchased our 2017 BMW 330i . Thank you Valencia BMW

It was a great experience. In and out very quickly

My experience with Lance Chavez and Jeffry Portillo was very positive. Great knowledge, good attitude very professional. I enjoy my experience and purchasing my car.

Best dealership in Valencia. Honest, courteous & thoughtful best describe the staff..

I found my car on AutoNation. I reached out online and Jeffrey from bmw of Valencia answered me right away online. He answered all my questions and gave me a very fair price on the car. I had to travel 2.5 hrs to pick up car. I had most of the work completed before we arrived. Upon arrival there were no surprises. Car was gorgeous and I was completely satisfied with the whole process.

My service advisor made it quick and easy. Fast service as well.

SA Vanessa was very helpful. My only complain with BMW is that Valencia is too far for me and when I called BOB SMITH BMW they said the same warranty or service is dealer specific.

I keep coming back to Valencia BMW BECAUSE OF Vanessa Chung. Her customer service skills are exceptional! She truly listens and shows concern. She is very wise and knowledgeable. BMW IS LUCKY TO HAVE HER.

I wholeheartedly recommend this company. Expert service department.

When getting service done at Valencia BMW ask for Jesse Colon as your service manager! He really is the only one there that cares about your wallet or your vehicle. I have found him to be very helpful over the years. The service manager, Henry, is useless. After multiple attempts to speak with him regarding my warranty, not a single call back. He might want to find a new line of work.

I do not own a BMW! Please stop!!!!!!!!! 🛑

Jesse Colon was very helpful. He always takes good care of us. Much appreciated.

For the first visit to Valencia , Mr.Colon was my representative to help me, he was nice courteous,patient and got the job done. I hope to connect with him every visit of mine. Thanks.

Slightly disappointed. Later in the day after my service, I noticed the service light on when starting the car. I had to go back to the dealership to have it reset for service that was preformed the day prior. It’s a little thing having to go back, but for being BMW and the price for service, I expect it complete the first time. My time is valuable too.

Nice dealership. Helpful staff. Salesman Mazen was very understanding and not high pressure.

Roberto Perez is the best and most helpful service advisor. My service here is always excellent and I am treated kindly with very fast service. I would highly recommend asking for Roberto as your service advisor at BMW Valencia.

Jesse always does a great job of taking care of me. Whenever I have a question, he always answers promptly.

Jesse always does a great job of taking care of me. Whenever I have a question, he always answers promptly.

Staff was very attentive, friendly and helped me out immensely. They had a loaner vehicle ready for me and facilitated the entire process very fast and efficiently.

Very good service people

My visit was short and yet thorough.

Nick at service was very pleasant to work with!

My car-buying experience at Valencia BMW was painless. Sathy was knowledgeable, pleasant and efficient. I highly recommend this dealership!

Jesse in the service department continues to provide outstanding customer service, and anytime I come in with an issue he gets it resolved.

My advisor Jesse (Jesus) was very helpful and a great guy to deal with for my service appointment.

Quick and courteous service with recognition and application of all social distancing guidelines. I do miss the coffee and fresh cookies but I understand why they aren?t being served right now. Fair pricing and honest evaluations.

Jesse helped me out, very nice guy! Took care of everything I needed and had my car done in just 3 hours! Thank you!!

my service lady, Vanessa was great … a friendly pro …. loved my car wash ! ...thanks BMW

Vanessa was great as always. Helpful and communicative

Great service and have no issues at all with their service especially with dealing with Consultant Jesse Colon. He is very helpful and honest.

I called the service dept, and spoke to Vanessa over the phone. I informed her of the issue I was having with my vehicle. She informed that this is an issue that they tend to see quite a lot and that it would be covered under warranty. I gave her the last 7 of my VIN and she informed me that my vehicle just went out of warranty (less than 6 months ago). She than mentioned that they would still be able to take care of it due to the recent warranty expiration and the low miles of the vehicle (23k). She said I would just need to bring my car in to confirm the low miles and that the issue is as described. Fast forward 2 hours later I drive my car in to the service dept and patiently wait for Vanessa. I speak to her and she confirms that my issue would be covered even out of warranty, and says that I would need to bring my car in on Thursday, so she can get me a loaner. That is fine with me. Than she returns with her manager Dave, who informs me that since my car is out of warranty ( less than 6 months) that they would not honor my repair. I mention to him what Vanessa said about brining the car in on Thursday. He is not having it. He mentions that if I take the car to the dealership it was purchased at they might have more of an incentive to repair the defect. That was puzzling to me because what is the difference between Valencia BMW and the dealership it was purchased at? Why did Vanessa state they would be able to get it covered, and start the schedule the repair for Thursday and not follow through on that promise? I would recommend staying away from this service dept, as they make false promises, and lead you to believe one thing, and than flip the script for you.

Worst dealership experience ever!

I tried doing a walk-in oil change for my BMW X3, and after checking in with the receptionist, it took 45 minutes and nobody even came to check in the car for the service. At this point, I decided to make an appointment for oil change and inspection of the windshield water sprays for the following opening which happened to be the next day, I guess they aren’t too busy during COVID-19. I came back the following day and they didn’t have loaner car, even though I requested one, nor a shuttle back to my house. This service ended up taking all day after they determined alignment was off on a brand new car, and it wasn’t cover under warranty. Anyway, after a full day without car, two Uber rides, and $200 later the car was done. Needless to say, I’m not coming back to this dealer for services nor for businesses.

Jesse was my service advisor and he was fantastic, he knows the service plans and knows what he’s doing. This made my service go smoothly and worry free. Thanks to BMW for hiring the right staff.

Customer service oriented and prices were reasonable

Vanessa is fantastic. She goes the extra mile for her clients. I would rate her a 10 out of ten.

Amazing service Robert provides each and every time I take my car in for service to Valencia BMW. Top notch service provided and they shine through each and every time! Thank you for the great service every time I bring in my car Robert!

Well handled process for warranty repair, reasonably fast and efficient process of drop off and pickup.

Ok, I had an appointment on Saturday June 6 and drove all the way from Oceanside to purchase a vehicle. I had been communicating with Jonathan Fierro the previous 4-5 days about this particular vehicle.I arrived to the dealership with my down payment prepared to purchase said vehicle.I was then told that there was a problem and that another customer had reserved it a day or two ago and that basically that they had to hold it for the other customer to purchase and that there was nothing else they could do. They offered to pay for my gas for the trouble and obviously all I could see was Red!!! They also said that if the other customer doesn't show up to buy it,they would drive it all the to Oceanside, where I live...So,as I write this Saturday evening, June 6,I haven't heard anything,so I assumed that it was sold.If I could give them a NO Star rating I would Yes,I'm a Disgruntled customer,but that's how I feel...ZERO RECOMMENDATION 😠😠😠

Cole the Service Rep (Valencia BMW) was very adequate about a customer needs and took care of the issue in a timely manner. In times like this, Cole made it very welcoming and easy. Thanks BMW.

I?ve been having my automobile serviced by BMW-Valencia for years now. Vanessa in the service department is always courteous and handles everything for me.....all I do is answer a few questions and hand her my keys. It?s great to have amazing service and someone that knows me by name. Thank you Vanessa ??

As an auto broker I do a lot of business with Valencia BMW and I always receive terrific service whether it is my customer's car or my own car. I dropped off my Valencia BMW lease return and leased a new BMW last week and I could not be happier with the service I received.

I highly recommend the dealership for auto sales and service. My service advisor Jesse Collon went over above and beyond my expectation.

Vanessa Chung the Service consultant was very helpful and tried to work with me on the cost to get my 2018 X1 brake rotors replaced. It was expensive, however.

One of the best car buying experiences of my life. I received a great price for my trade in. The sales manager actually came in on his day off to close the deal. Very professional, transparent process. Definitely will recommend this dealership to family and friends

One of the best car buying experiences I've ever had. I received a great quote for my trade in. Dedicated people- the sales manager came in on his day off to service the deal. Very professional, transparent, and great customer service.

Friendly service with a smile

Customer service excellent service department excellent as well always satisfied with my BMW service.

Great service, friendly staff. Went above and beyond.

Had a bad experience but They reached out and apologize, They also threw in all weather format.

Service was done in a likely manner. Car was ready when promised. Staff took great care of me.

I take my car to fix the air bag and then broke my door 😞

Scheduled a service appointment last week for service today and requesting a loaner car at the time of sceduling. I got a confirmation email for the appointment, even got a 2nd confirmation yesterday for the appointment. Went there this morning and was told:" Sorry we have no loaner car for you." I told them I had an appointment and had to leave , so I had to reschedule my appointment. Had been a long time customer of Valencia BMW, customer service used to be very good, but last couple of years it's been going down!!

everything was just fine. Cole was very professional..

Great deal and great service in what are difficult times. Thank you Maryo for your exceptional service throughout the process. You made things right.

Great deal and great service. Ask for Maryo. He will take care of you.

Valencia BMW always takes care of my BMWs. I drive almost 30 miles from my home, past multiple other closer BMW dealers because Valencia BMW has consistently great service.

Excellent service

I took my car to be detailed. The car was finished in a timely fashion and looks brand new. The service provided by Robert Perez was fabulous, as usual.

The customer service is superb

Smooth wonderful transaction from beginning to end. Sales Team was fast and responsive. Nice team of people who helped facilitate my purchase in 1 day from 250 miles away. Thanks again....

Great service!!! The prices are unbelievable and the staff was excellent.

Everyone was very friendly. I could tell they were smiling behind the masks and were being very positive.

The lease return and subsequent new lease was an easy process. Highly recommend this dealership.

Great experience, Robert Perez was very helpful and accommodating. Service was quick and satisfactory.

Maryo provided top-notch customer service from beginning to end.

Initially contacted Valencia BMW through True Car. The salesperson was professional and courteous. We negotiated over the phone and I brought my own financing, however Valencia BMW were able to beat my credit unions interest rate, so I went with BMW Finance. When I arrived at the dealer, I was treated well. The salesperson and finance manager were professional and accommodated my concerns and answered all my questions. The reason Valencia BMW is getting three stars rather than five is due to problems with the certified 2017 BMW 750i I purchased, with only 20k miles. Once the transaction was completed and I drove off the lot, the "Active Driving Assistant" error lights/alerts went off on my screen. I drove the car back immediately and the salesperson told me service was closed (it was Sunday) and to take the vehicle to my local BMW dealer for service. I took my 2017 BMW 750i to my local BMW dealer two days later. Later that afternoon I received a call letting me know there are issues with the "Active Driving Assistant" which they will fix, however they discovered several leaks, including a leak in the transmission. The latest information was quite disturbing, considering I purchased a "Certified BMW". I thought the whole idea of purchasing a "Certified BMW" is that they went through a detailed and comprehensive ordeal to certify the car. How could they miss the issues with the "Active Driving Assistance" and especially leaks, which my local BMW dealer discovered immediately?? The three star review is very gracious, considering many people are less tolerant and would have given them a one star review. My "Certified BMW" is still in service (three days later) waiting for repairs to be completed. Not at all what I expected! I didn't buy the car from any small used car lot. I have higher expectations from an official BMW dealer.

Service has improved!!

I received the best possible service from the BMW in Valencia. Jesse Colon, service advisor was not only very helpful but he also was very caring and extremely professional. I had the best experience. Thank you Jesse for The amazing service. I will be recommending your services to all friends and family.

Pretty quick in and out experience considering the amount of negotiating we did. Got an appointment the same day we called (due to COVID-19). Pleasure working with them.

Valencia BMW totally cheated me ! when i walked in on 02/08/2020 i made it crystal clear that i wanted an "optional contract" so that i would have 5 days to finance through my credit union at the best rate, the finance representative"EDDIE" continued to go on bout how nobody else could do better than the rate he'd gotten for me (lies my bank cut it in half) ,after signing paperwork and driving off in my car i followed up with emails to my car salesman confirming that i had this in place and all i needed to do was have my bank contact the dealership so they could mail the check for my vehicle.Once my bank approved me and was ready to mail the check communication STOPPED and all of a sudden the finance representative EDDIE was "out of town" My credit union and i made SEVERAL attempts to contact the finance area to get information on where to send payment via phone/email we received no communication!My bank sent the payment for my vehicle overnight on 2/12/2020 it was received by "mike" on 2/13/2020 at 11am but they NEVER CASHED IT. I am now being contacted by a finance company named Ally as they show i owe them payment for my vehicle but i have already paid my car note to my bank and the following car note is due in a few days,Thanks to valencia BMW i now have two loans for the same vehicle on my credit report, and when i reach out to valencia BMW for assistance or an explanation as to what may have happened "Gary Azaan" the finance manager was EXTREMELY rude and continued to cut me off and say "well we didn't receive your check, its simple have ally contact your bank " before he even took the time to pull up my account, i constantly expressed i'm only calling for help and hes being rude to me he answered "well i have customers" as if he wasn't speaking to one and his dealership did not have anything to do with the HUGE mistake that was made. i now have to dispute the loan with Ally through Transunion as they have reported i am late because i have two car loans for the same vehicle . i love my car but if i could go back in time i would have NEVER purchased a vehicle from this dealership. i would NEVER recommend this dealership to ANYONE! they will try to scam you to gain any type of interest they my be able to benefit off of, once you drive off the lot you are worthless!!!!!!

Great Service Nice People Very professional

if you truly want an advisor who care's and understands your concern go see Robert, he will go above and beyond for you and make sure you get the top notch service you should as a BMW customer. My only complaint is that my rotors are warped (unsafe and having warranty) BMW will not change out pads and rotors due to them not being under 3MM. seems like BMW does not care for your safety but cares more for the money you can pay. So much for that warranty. But I truly am grateful for Robert being at Valencia BMW! I know he would have this issue fixed if he could.

John Menzano was so easy going and so patient. No pressure at all.

My car starting throwing all kinds of errors and malfunction messages. Since it’s an electric car having multiple malfunction errors pretty much means the car is inoperable. Had it towed into the dealership the next day. They had it diagnosed and fixed before noon. Was just a dead battery. Easy breezy. They had it ready and even cleaned when I got there. Couldn’t have been easier.

Great service pleasure to meet Jesus Colon very nice person

excellent service,10/10

Very helpful problem solved. Jesse was really cool hopefully deal with him again thank you.

This was a great experience. Isaac was extremely knowledgeable and personable. He went above and beyond to assist me in my X1 purchase.

the showroom is beautiful and all the employees there were very friendly considering the circumstances of the times right now....the used cars there are the best I have seen anywhere...and I have bought a few used cars....and a big shout out to mazen....very professional and friendly....and i love my new car!!!

Great customer service! They picked up/dropped off my car and even had a loaner to use.

Best BMW in both Valleys I use to live in the SFV and just recently moved to SCV I needed a new place to service my BMW 328i I came to the BMW in Valencia and I was amazed The staff is so fast and knowledgeable I’m never going anywhere else to get service to any cars Thanks again Jesse and all the Staff at Valencia BMW

David @ bmw Valencia did everything in his power to get me a great deal on a new BMW X3 hybrid!

Whenever I need service on my BMW 428i coupe, Christopher Rawlins is my guy. He regularly goes above and beyond the call to take care of me and I really appreciate it. Thanks Chris!

Whenever I need service on my BMW 428i coupe, Christopher Rawlins is my guy. He always goes above and beyond the call to take care of me and I really appreciate it. Thanks Chris!

5 stars for BMW Valencia for an outstanding car leasing experience! Lynn Ruehman at the dealership was so helpful and wonderful to work with, and I got the vehicle I wanted (ordered from the factory with specific options) at a great price. Communication was by phone and email, and the vehicle was at the dealership in less than 2 months! Fast! Lynn arranged for the vehicle to be delivered to me, as I live about 30 miles from the dealership. Luis from the dealership delivered the vehicle to me, with a full tank of gas, and I signed the docs at delivery. This was a stress free leasing experience and I love my new BMW! If you’re in the market for a BMW, I highly recommend giving Lynn a call!

I cannot tell you how incredible the service is at this facility. My service representative is Vanessa. I am a nurse, and during this crazy crisis I had to cancel my appointment three times for an oil change and service on my car. I called at the last minute For an appointment and Vanessa said “come right in and I will give you a loaner right away we know you need to get to work”. Her care and attention were so amazing, and I felt myself releasing all of my stress and stories on her for a minute, lol. She has the best attitude, great listener and truly cares about her clients!! I will be a Valencia BMW client for life. Thank you to all the awesome team members at this facility!!!!

Brought the car because the infotainment system sometimes stays on and sometimes turns off when I stop the car and open the driver's door. It wasn't fixed, I still have the same problem. Other than that they changed the oil for me.

Just bought my second car from Valencia BMW, the whole process was smooth and easy. Louis was friendly, professional and made the whole transaction very straightforward. Overall a great experience. Thanks guys.

From start to finish my service experience was fantastic

I went in last Monday and Henry, the Service Manager, helped me. They Clorox 360’d my car to help disinfect it and prevent sickness. Great Service, Great Facility, and most of all Great Staff!

Great experience. Jeffrey was a pleasure to work with...very knowledgeable and responsive. I would definitely buy another vehicle from them. The General Sales Manager, Polo, was appreciative of the business and made sure I left the dealership completely satisfied.

Excellent service team and quick work. From start to finish the process of efficient and smooth

Jesse was my service advisor and he took excellent care of me. Everyone was so friendly and had fast service!

Buck was incredible. He made the buying process so easy! He had the best answer for every question and rebuttal. Would definitely recommend to my family and friends. Extremely satisfied with him and the service. Thank you Buck!

Chris Rawlins took care of my recall issue right away and I’m very satisfied with their service. The shuttle driver was also very professional and knowledgeable. Great Service department overall. Thank you.

Excellent service from Jesse thanks for your good service

Always a pleasant experience at Valencia BMW. Every single person I spoke to was gracious and helpful.

The Recall repair and new tires went well. New look and service center looks nice

These people are scam artists. If you get your car fixed by a local mechanic this dealership penazlies you for it later on down the line.

I was helped right away without an appointment. They made sure to see if anything was going to be covered under warrantee and were up front about the prices I was going to pay. The repairs were speedy and my service assistant was so helpful and checked in with me throughout the process as I waited for my car

My maintenance appointment was great. No wait time and my loaner was available as I had requested. All employees were super friendly even those you just had casual contact with. 5 stars to Valencia BMW!

Great service! Mayro was very professional and helpful and made the experience easy.

Valencia BMW dealership is amazing! my salesman Gary Artinia was great he was very patient explaining everything to us. I actually refer my sister to buy her. car here and she got her car?? she's as happy as I am? keep up the good job guys maybe see you next time for my daughter car?

They really take care of you and make feel part of the BMW family...

The service department in this dealership has always been frustrating. Even with an appointment for a specific advisor, it always takes at least 20-30 of waiting after your appointment before you are helped by a service advisor. This last visit was no exception. One of the services that I needed was an upgrade to my navigation system. They kept my car for 2 days and apparently multiple tries and different "parts" by the service technician and they couldn't figure out how to do the new upload. I brought my car home without the update and with two days of constant frustration.

Excellent service but this location needs to install a timer on the doors leading to the customer service entrance. There is always a customer or employee who forgets to close the doors, allowing the lounge to become uncomfortably cold.

Wonderful experience! I drove from my city that has a BMW dealership to this one in Valencia because of the huge selection of BMW's online and the prices. The customer service i received through email was just great and I was able to reserve my BMW for up to three days and when I arrived it was ready to test drive, no waiting! I purchased a 2017 X5 and the price was perfect!! I didn't have to haggle or go back and forth on the price and Sergik was a great salesman, gentleman and super kind as well. Finance was so helpful and wonderful to work with, no pressure! Great guy in finance. The way this dealership treats you will make you want to continue to purchase additional BMW's for your family, but to purchase them only at Valencia BMW!!

They treat you in professional and friendly manner from the moment you pull up to the service area.

Courteous and competent service in a surprise malfunction when I was 100 miles from home.

Great customer service. Efficient and prompt. I highly recommend this dealer.

awesome, the technician Jesse was great and helpful always .

Strongly recommend Valencia BMW especially when it comes to working with Vanessa at the Service Department . She always goes the extra mile to provide excellent service.

Isaac and Lence were very helpful, nice and courteous. Isaac assisted us with inventory and test driving the car. He was very patient and friendly while we asked all of our questions about the features of the car, and in the test drive. Lence was there to help us with final decision of the right car, and answered any other questions we had. He also assisted with the financing and expedite it. Between the two of them, purasing my BMW X7 was a very nice and painless experience. I will certainly buy another car from these two gentlemen.

Can you imagine test-driving an "Ultimate Driving Machine" and literally breaking down in the middle of an intersection? It happened! I was browsing online for a pre-owned BMW and a 2012 328i with 83k miles seemed like a sweet deal. I contacted BMW Valencia and a salesperson named Maryo Metry reached out to me and provided me some very good information about the vehicle. He had been keeping me updated about the car and the additional services (including a fuel pump replacement)that were needed to be performed at their service department. Also, a "rigorous inspection" would be performed by their specially-trained, talented, and experienced service department. Hey, if there's one place on Earth that knows BMWs, it would be the BMW dealerships right?! So I've been waiting patiently until the car was ready on Friday. Mr. Metry greeted me with a handshake and showed his professionalism by answering a phone call from someone. Instead of saying "Hey sorry I need to answer a phone call from a customer real quick!", he simply walked away while I was checking out the vehicle. Furthermore, Mr. Metry showed his knowledge on BMW vehicles by not knowing what are some features of the vehicle, e.g."hands-free trunk opening" that was included with comfort access entry; maintenance schedule of the vehicle. I bet any BMW enthusiast who had done some research online or watched some YouTube videos would probably know all the generation names of the BMW iDrive head-units. Here comes the part that I will never forget: test-driving an "Autonation Certified" BMW and breaking down in the middle of an intersection with a police patrol car flashing its lights behind us. A warning message about the fuel system popped up in the infotainment screen when we were waiting for a red light. I asked Mr. Metry what did that mean and he did not provide me with an answer, instead, he simply dismissed the warning message like nothing ever happened. What happened after is the engine went off and could not be started for 15 mins. After the disappoint test drive, Mr. Metry did not apologize for the unpleasant experience. I drove down to Valencia all the way from Santa Barbara, which is an hour and half away. I also made some arrangement in my schedule in order to make this visit happen because Mr. Metry had been keeping me informed that the vehicle was in need of additional services (fuel pump replacement), therefore the vehicle could not be ready until today. This visit took away my entire valuable afternoon and replace it with nothing but disappointment. Additionally, Mr. Metry asked me "how are you going to finance the car?" since I informed him that I'm a student with no full time job. Coming across as a young buyer, I understood where he was coming form. However, the way he look at me when asking me "how are you going to finance the car" felt more like "Can you really afford the car or are you messing with me?". Now I know you dealers make money from customers financing the car but have you ever heard of something called "CASH"?! With that being said, I sincerely appreciate Mr. Metry's time, assistance and of course, the unforgettable cruising in the Ultimate Driving Machine down the road of Valencia!

Took my 2000 323ci in for service about a recall notice for passenger side airbags. Service advisor (Vanessa) was pleasant and helpful. Work was done promptly in a few hours. Shuttle (driven by Juan and Thomas) provided door to door transportation for me with pleasant conversation. Also requested new wiper blades but did not receive $15 discount per my email notice. Was advised of 3 items needing replacement due to oil leaks at a cost that is probably more than the car is worth, so will consult my mechanic. Overall, mostly satisfied with entire experience.

Took my 2000 323ci in for service about a recall notice for passenger side airbags. Service advisor (Vanessa) was pleasant and helpful. Work was done promptly in a few hours. Shuttle (driven by Juan and Thomas) provided door to door transportation for me with pleasant conversation. Also requested new wiper blades but did not receive $15 discount per my email notice. Was advised of 3 items needing replacement due to oil leaks at a cost that is probably more than the car is worth, so will consult my mechanic. Overall, mostly satisfied with entire experience.

Excellent customer service

Jesse was very helpful. Got the car in quickly and finished before the estimated time frame.

This place is amazing. Jeffry was great, and I highly recommend him to assist you on purchasing your next BMW.

went there on Sunday to look at a 535i. we were ignored by all salesmen and not offered help. we wandered the showroom looking for someone to sell us a car. no luck. we thought it might just be the busy weekend crowd. took off early Monday and went back to the dealership to try again. this time we could find nobody. nobody out on the lot , nobody in the showroom, not even someone sitting at the reception desk. after about 45 minutes of walking the lot and show room we decided to cut our losses and leave. will not go back. waste of time

I have purchased dozens of cars. This was one of the nicest and best experiences I've had in almost 50 years! The sales people are very straightforward and don't play games. I had a problem come up very early on. They were exceptionally nice about it and took care of it with absolutely no hesitation or any cost to me. I would definitely refer my friends and purchase future vehicles from this dealership.

My service advisor was Jesus Colon he was amazing he went out the way for us made sure we were taken care of ! I felt like royalty Jesus is an asset to Valencia BMW! Thanks again Jesus!

JESSE COLON is amazing. He has a customer first attitude he is always smiling. He is professional and really makes you feel like a valued customer. I drive out of my way to do my service with Jesse because of the way he treats me. The main reason I will continue to do business with bmw is because of Jesse. Thanks again

This was the most convenient auto purchase experience. The customer service was amazing. I've never seen car sales associate so helpful. He practically went out of his way to complete the transaction.

Overpriced

Robert Perez is always willing to help and does everything he can to make your experience a great one. He goes above and beyond for customer satisfaction! Thanks Robert for always taking care of our car and for treating us like family! 👍🏼❤️

Robert Grass and Nick gave us excellent service. This is the third car I have purchased at this location.

Overall great experience. Been going there for about 15 yrs now and have had no complaints until my last visit last weekend. Although minor, but I asked specifically to top off fluids especially the windshield washer because it was empty but this was not done.

Jeffrey, my salesman, was honest and extremely easy to work with. A little slow getting into the finance guy but otherwise a great experience

Service director was great and very helpful, but my car was not washed after it was serviced

I was pleasantly surprised. Had my 4 towed here due to an emergency check engine situation, called ahead to the service department and spoke with service advisor, Robert Perez, who was super helpful, arranged the loaner BMW, and handled the matter promptly. My car was completed in a timely manner, and everyone I interacted with was friendly and helpful.

They took care of a recall, and while they were at it, they changed my oil and filled up my brake fluid.

Overall great experience. Great customer service with a broad inventory to choose from.

Good experience with sales (Buck) and financial dept

Took my car in for faulty alarm sensor of my X5. My alarm would go off randomly. Jesse Colon was my service manager and he was great. Easy to deal with. He was pleasant and knowledgeable. My problem was identified and fix. Good experience!

Valencia Bmw mechanic took my Bmw 5 series for a test drive, and had an accident in my car. Now my car a total lost. Dealer is not being responsible for my car! I went through my insurance to get this situation done ASAP. Also, Valencia bmw did not call me in regards to the accident, I had to call them and ask what’s going on with my car. It’s a total lost. I’m glad the mechanic is okay, but my car is lost. So all the money I paid for my bmw is gone. I would like for a Valencia bmw to reach out to me and get me a car, just like mine. And I would like to pay only the balance I owed, not a new balance of 50k plus! Henry manager didn’t not help, as well as Vanessa the service rep. I felt really ignored and very sad my car was gone. But let me say that my car was only coming in for an oil change. And bmw said it needed a radiator and a new holes. So they did this job to charge my warranty insurance. So they will get paid for the service, parts, storage (175.00), a day and whatever they can charge the other party who hit my car. So I really hope Valencia Bmw really stains up to the plate and calls me to see what they will do to get me into a bmw again. To bad I can’t upload the pictures of my total car. Just needed to be honest here.

Valencia BMW customer service is the best. Always ready to answer you’re questions and the service on my car was faster than I expected.

Very Friendly people. My car was nice and clean when I picked up.

I have done all my service/repairs at Valencia BMW since day one. Recently I had an unexpected issue and had to be towed in ahead of my planned appointment. Not only were they able to take care of this the same day, but they also had my loaner car waiting. The transition from my tow ride with Elvis to working with my service advisor was seamless. Vanessa Chung is professional, extremely knowledgeable and a pleasure to work with. She kept me updated throughout the whole process and made sure my car was ready as promised. These are examples of why I continue to return.

lousy place, bad service. service rep Robert was not as helpful as I expected. first thing he told me that they didn't have a loaner even though I called 2 hours earlier and made sure one is available for me since I was driving 25 miles to get to dealership, after we checked with the front dest lady she said one is available for me, which I got. when I picked up the car they changed the oil, hopefully fixed the recall issue the last issue was that when i turn off the car and open the door, the radio and the screen does not turn off most of the time. ( sometimes it turns off and sometimes it doesn't). Robert sent me to the cashier to pick the papers and the key, he didn't walk with me, and didn't bother to explain what was done. when I questioned him about the issue of the radio and screen, it seemed that he didn't know whether it was checked out or not, he was not helpful or concerned for my concern, he told me to check with the genius desk at that dealership. I went there, and nobody was there, a salesperson told that all the geniuses are out delivering cars. so that issue has not been resolved and it seems that I have to take the car to another dealer to check it out. definitely not going back to Valencia BMW.

Robert has been my service advisor for a couple years now. And I wouldn't have it any other way. He truly cares about the members. He won't let you be overcharged, or charged for unnecessary things. He is truly a gem for BMW to have.

better service dept, and reps.

Had a great experience with Robert in the service department. Friendly , efficient , on time and fairly priced . I’ll be back .

I had a pleasant experience with the Jessie Colon in the service department when I went in. His service advisory was on point and was very helpful. If you wver need any service checks done ask for Jessie in the service department

Jesse is always superb at delivering good services.

Great upfront and honest internet department

I adore this place. Went in to have my car serviced and walked out feeling like absolute royalty. They gave me a rental and made everything so easy and hassle free. Fan for life and the rental is gorgeous!

Mike Austin was great to work with. He was courteous and professional and really made this car buying experience a pleasant one.

Ive only dealt with the Service/Repair department and they have always been friendly, efficient and done quality work on my BMW. Vanessa is an excellent Service Rep.

Great service department. Professional and on point.

Lynn is wonderful!! Be getting cars from her for over 20 years!!

Mt service advisor Cole was pleasant and helpful as always. He didn?t try to sell me anything that wasn?t needed which is rare for service technicians these days.

We took our BMW in for an oil change at Auto Nation/BMW Valencia and had a great experience. We were greeted immediately and were provided a loner car upon arrival. The service was completed in several hours which did not consume much of our day. Thanks All!!!

Great service department. Jesse rocks!

Vanessa G. was very instrumental in having my vehicle repaired in a timely fashion and the price quoted was reasonable. Thank you.

(Translated by Google) Extremely beautiful, careful attention, prices for those who can access them, quality, guarantee. (Original) Extremadamente bello, atención esmerada , precios para quien los pueda acceder, calidad, garantía.

Brought in my bmw i8 for service. Robert Perez took good care of me. I am very satisfied with quality service Valencia BMW provides to customers at the Service Department.

Please take your car here because the service department is outstanding!! darrin and Jasmin make you feel just like family!!

Good experience. Brought the car for the price advertised.

I like to work with BMW Valencia dealer..and everything is was be good

Jesse is the best here! Great service and the shuttle service was super convenient.

I've bought my last three cars from Valencia BMW and Robert Grass. They are flat out amazing. They are easy to do business with, have a huge inventory on hand and access to the inventory of about 5 other BMW stores owned by the group. Pricing is competitive, transparent and up front. THEY ARE VERY EASY TO DEAL WITH. Highly, highly recommend them for any BMW product.

I've bought my last three cars from Valencia BMW and Robert Grass. They are flat out amazing. They are easy to do business with, have a huge inventory on hand and access to the inventory of about 5 other BMW stores owned by the group. Pricing is competitive, transparent and up front. THEY ARE VERY EASY TO DEAL WITH. Highly, highly recommend them for any BMW product.

As always, Jesse C and staff took very good care of me and my car. Thank you

Great service. Exact car as shown in the pictures

Excellent customer service , organize , staff like JESSE COLON super kind .

Took my BMW3218i in for service and customer service was excellent!

Valencia BMW has provided us with exemplary service. We leased our BMW from Valencia BMW a year ago and have been very happy with our 530I 2018 Vehicle.

Horrible Experience. Avoid at all costs. Leased a 2019 X5 which was delivered with a major flaw in control panel. Dealer replaced the parts impacted but in return scratched the leather trim on the dash. Took the car in to repair that and they returned the car with a damaged wood trim on the center console. The dealer refuses to deal with the damage now after escalating the horrible quality of service to BMW corporate. If you care about customer service and workmanship do not go to this dealership. UPDATE: Someone from the dealership copy pastes a canned response to negative reviews asking you to contact the GM. I assure you the GM has no interest in talking to you or resolving the issues as I have left messages with him and received no call back. 0/10 on customer service.

I wanted to thank Chris Rawlins for the amazing service I received. I was having a few minor issues with my M4 and he was able to resolve them quickly and I got my car back in perfect shape. Thank you very much!

Great service for my car today. Love ❤️ the place

Great Service! very friendly, pleasant and helpful service advisor, Jesus Colon! Everyone was very nice.

I bought my M4 from Travis who was excellent. He answered all my questions and it was a great deal. I wanted to thank Chris Rawlins for the amazing service I received. I was having a few minor issues with my M4 and he was able to resolve them quickly and I got my car back in perfect shape. Thank you very much!

Cole Schwartz is very attentive, caring person who always shows respect and wiliness to help his costumers. He always goes the extra mile to attent my requests. However, the tires that I pay for doesn't look brand new. The job looks sloppy. They look like being replaced for another set of old tires. The service people did not bother to remover the glue or whichever material is used to replace the tires, messy job. I'm not pleased. I have spend almost $800, and the tires don't look new. The job is being done careless, and sloppy, It is a poor job for such prestigious dealer. I need to have someone to check all my tires that I have replaced within 6 months. I have change the 4 of them already few times. My car is a X1 series 2014. I have replaced these tires couple times already. I'm not trusting BMW in Valencia. Someone must speak to the manager at service department. There should be a quality control before the car is return to the costumer. Even though my car is not new anymore, I did buy the car brand new the BMW dealer in Valencia. I always take my car there to get the services needed. Also, I did request the car to be washed with this service and has not done. I have the impression that the car should he wash with each visit, without a costumer request. Thank you. I do expect a call from the customer service department

I had a warm welcome at the reception and noted the receptionist Jessica to be exceptionally prudent and professional. The service advisor ROBERT PEREZ provided me the necessary information I needed on my vehicle. Besides, his suggestion of having my vehicle alignment and tires checked was appreciated. He was professional, warm and friendly. He gave me every reason to be comfortable in continuing to patronize your service department and a proud owner of BMW. Thank you for your exceptional service.

excellent experience from A to Z except when i had to deal with the finance manager who over charged me by $200 and argued he was correct before i had to speak to his manager and i turned out to be correct. Other than that the process was smooth and their professional. I recommend buying from them. Mayro Mitri the salesman was excellent

Sales adviser Greg H. Was a pleasure to deal with throughout. They got me a 3.65% loan to purchase my M4 convertible—much lower than their competitor. Greg came to my office on a Saturday to do all the paperwork, which made this amazingly convenient. They earned my business and my trust.

Made an appointment. Was greeted in the drive-in lanes and guided to where I needed to park as well as to where I needed to go afterwards. Signed in at 9:19 for a 9:20 appointment. Got called around 9:45. Jasmine was very courteous and helpful. Cleanest public bathroom that I have ever seen. Car served, washed and returned.

Excellent customer service and repair. I arrived without an appt due to immediate issue of having a bolt puncture in my run flat tire. Vanessa greeted me after I signed in. She took a look and since I had a tire warranty she sent me on my way. She called me about 30 minutes later to let me know it would be covered under the warranty and they would take care of it the same day. Two hours later Vanessa called to let me know my car was ready and she also had the oil change and maintenance done as well. I arrived to pick up my car 10 minutes later and my car was being driven to the front to greet me. Excellent!

Nothing by the best service always. Jesse Colon goes out of his way to give us great customer service experience. All of his customers love him. We do too 😍

Excellent customer service and repair. I arrived without an appt due to immediate issue of having a bolt puncture in my run flat tire. Vanessa greeted me after I signed in. She took a look and since I had a tire warranty she sent me on my way. She called me about 30 minutes later to let me know it would be covered under the warranty and they would take care of it the same day. Two hours later Vanessa called to let me know my car was ready and she also had the oil change and maintenance done as well. I arrived to pick up my car 10 minutes later and my car was being driven to the front to greet me. Excellent!

Chris in service was kind and helpful. Jeffry in sales was very patient and helpful with me as well, I kept Jeffry busy with questions and driving multiple cars he was very knowledgeable.

I wanted to thank Jesse Colon and Robert Perez , service advisors at Valencia BMW for being true professionals and attentive to customers needs. Had my 328i serviced here and they always treat me with respect and take care of my car needs. Overall their staff is always nice and courteous on top of the excellent service they provide.!!!

Great and efficient service!

Car was brought to the dealer for rear brakes which were serviced. I did not realize that the check engine light was on. This was caused by a problem with the turbo. Dealer had to keep the car overnight and provided a loaner.

No one came out to show us a car. Disappointed and upset!!

The best purchase process and experience ever. I?m big the first time buyer from this facility and it won?t be my last time either.

Ever since AutoNation took over, the service has been absolutely awful. Slow, poor communication and failure to follow up/respond to inquiries. Will be worth the drive time to go to Van Nuys for BMW service in the future. Reply to your response. I have left THREE messages in the last week...2 for the service manager and 1 for the general manager without a single call back. Already done what you have asked...

Our sales person Gary Artinian was very helpful, on top of things. I recommend him to everyone . Bmw finance guy Eddy was fun , easygoing, explained everything in detail and made the process fun and easy.

Jesse was a great service adviser: honest and sincere.

The service was outstanding and I had a fantastic experience

The service rep, Vanessa, was great and the shuttle driver was courteous and polite. As far as survey's, I'm only filling this out because I told Vanessa I would (generally I NEVER do surveys). CAR FIX (future) - I have a 2017 BMW X5 50i. I asked the dealer if the steering column auto positioning system could be turned off so the steering wheel stays in it's same position all the time. Currently, the steering wheel retracts and raises every time you open the door with the ignition off, then repositions itself when you start the car. According to everyone at the dealer, including the "genius", this cannot be turned off. If, on future models, this can be tuned off, that would be good (only to save the column motors from wearing out). Since the steering column motors have not worn out, this is not an issue (and hopefully they will not). The reason I'm stating this is that the column motors make a lot of noise on cold mornings (in the mountains), which reminds me of a steering column motor failure on a past Lexus I owned. I still LOVE this car and I'm very happy to drive it every day. Thank you

Service department was great. They were efficient and fast. Everyone was very friendly.

My dad works here.

just a normal maintenance checkup and look at inflation on a tire. Tire had a nail so that was taken care of at a tire shop. Christopher was efficient as always. But for some reason, it takes forever to get my car through the wash. I think it took an hour again. I asked twice and the customer representative had to come check my receipt and call before it was ready.

Sales team was knowledgeable and friendly

Jesse Colon was my service adviser. Excellent customer service...

Great Customer Service.

Great customer service, Jeff at Valencia BMW was very friendly and has great people skills.

No pressure, no haggle sales team. Michael Austin was very professional and courteous throughout the entire process. I’m glad I gave Valencia BMW my business.

Great experience!

Great customer service!!! I was very satisfied in all the help they offer to make sure I was very content. I definitely would recommend Valencia BMW to my friends and family. Thank you Valencia BMW.

Unbelievable ! It never fails. Every time we have to bring our cars to BMW we experience the best customer service. The entire staff is extremely pleasant but Vanessa is the BEST. She goes out of her way to accommodate us, always with the greatest attitude. We keep on coming back to the Santa Clarita dealership just because of the service department and..... Vanessa. She deserves 10 stars.

I would like to thank the staff of BMW Valencia for accommodating me in staying after office hours and making sure my purchase went smoothly.

Great dealer, great salesperson, great experience.

Was able to make a last minute appointment and was able to service the car. Thanks for the accommodation.

Good customer care & service

Service writer was awesome. Friendly and concern about my vehicle performance. Service was fast and ready the same day.

Great dealership, great salesperson, great experience.

I enjoyed working with AutoNation Valencia BMW for my recent X3 purchase. Maryo Metry worked tirelessly to get me the deal I wanted. I appreciate his follow through and diligence in getting me the car at the price i want. I highly recommend Valencia BMW

I was so impressed with the hospitality and service that Jason Garrido and Chris gave me and my X1. I'm definitely coming back and recommending the Valencia BMW to my friends.

I got 3 cars from here and always have a good time while waiting, i recommend Orson the sales person very nice and friendly, also Eddie on financing very nice guy, and Buck, they make a great team 👍🏼

Just had my car serviced, Chris was our service person. He's great, very helpful and flexible. I would highly recommend the service department.

Salesman was very nice, easy proses, but they are not flexible with the price and they don’t offer anything extra. Overall it was a good experience.

Robert Rowland was very helpful and he clearly explained answers to my questions. People are courteous too! I had a good experience.

I deal with Jesse Colon Hes my service representative and I've known him quite a long time it's almost as if God placed him in my life every car I've had hes worked at that dealer and I keep my cars for a long time Hes always attentive gives you the best advice for your vehicle and your service needs

You’ll be taken care of just like a family member 🙌🏻

Jesse Colon is a knowledgeable and empathetic service advisor. We go to him always! We talked over service on my 10 yr old BMW and ended up buying a new on. No pressure we just weighed all the options. He put us in touch with Julius another great experience , teamwork and consideration of our wants and needs!

If you head down to Valencia BMW ask for Mazen G. Truly the best car salesman in the business. I?ve purchased and traded in a variety of cars over the last few years and he far exceeds any salesperson I?ve ever dealt with hands down. He was friendly, knowledgeable and down to earth. Not pushy at all and upfront about costs. This is my first BMW, albeit used, and he treated me with the utmost respect and class which I appreciated. Madison is financing is also top notch. She was also down to earth, knowledgeable and caring. This dealership is lucky to have these two! See them and you won?t be disappointed!

Robert Perez, our service specialist, was outstanding! We found ourselves in a difficult situation when arrived. After traveling for over an hour to the dealership Robert personally took matters into account and without any hesitation made things happen. Robert is the first person I have dealt with for service at this dealership and if all the workers are as hard working as dedicated as he is then it is a testament to the work ethic they show! It was a great experience and look forward to their business again!!

grear

Driving all the way from Los Angeles was a long trip but worth it. Wesley Ramoschavarria was our guy in contacting me and helping me with the purchase. He contacted me not once, but twice by phone call and also by email. He didn't give up haha and replied to my email quick. He waited for me and had everything ready. He is supper helpful and nice. Gave us more than we expected which made my decision on going forward on buying. Never felt stressed or unsure on committing to buying than other dealerships. Come on down, good place.

Jasmin is very professional and attentive. She answered all my qyuestions and have been in touch with me thru out the process. Appreciate her patience and workman ship. I would want to go see her as my service specialist for all my Bimmer cars.

Service entrance requires maintenance for doors to automatically shut. People entering and exiting leave doors wide open causing cold temperatures in waiting room.

I have been going to VBMW for over 15 years. Robert Perez just serviced my car and he took me on a rush since I was leaving on a trip. He was fantastic. I always go to Kathleen Lynn Ruehman and Alexis Biafora for my cars every few years, they are amazing!

Huge improvement from a year ago, keep up the good work!

I have to say it ead very pleasant buying my used car there the sales person made the process very easy stress free the finance the dept was very nice got us the best rate plus free extras that you would normally pay for.

Highly recommend this dealership to anyone looking to buy a BMW

Amazing transaction. Great price, great vehicle, great experience from beginning to end.

We had a nice salesman but he kept talking about other things, which was distracting me from the car. He also contradicted himself or would say the complete opposite thing within a short period of time. The whole experience was confusing while dealing with him. Then there was the ?closer ?. She was arrogant, put down the salesman saying he was JUST a salesman but all these product/insurance bundles they try to sell you at the end was ?her career?. She made a point that no one knew more than she did about their products. She then launched into deceiving us that the promises on a brochure offering guaranties on upholstery were the same as the actual contract we were about to enter into. Of course, it wasn?t true. The contract had exact language limiting their obligation to ?repair? not to ?replace?. She also wouldn?t show us the contract ahead of purchasing it so once we could see that we weren?t going to get what she said, we had to cancel it. A huge waist of time. Further, once my boyfriend called her on her deceit, which is what it had to be since she knew EVERYTHING about the products, she pulled the new P.C. remark that ?the conversation was making her uncomfortable?. Of course it was! This dealership didn?t give anything up. No bargaining. Nothing thrown in. So after spending close to $90 k on a car, I didn?t drive out feeling good about the transaction.

Great experience with buying our new car! This is our second purchase within the last 3 years and both transactions were perfect!

I called Wednesday 11/20/19 to schedule my alignment for Saturday 11/23/19 at 10am. I spoke to "Gabby" who said the alignment was $199.95 and that to forward the email to my brother (who was taking the vehicle in for me as I was out of the country) so he can show them the code for the 15% discount BMW sent me. When he took the car they told him it was actually $289 but he would "hook him up" for $199.95, this was obviously a deceptive move. When I called 11/25/19 to report the issue and obtain my credit, I spoke to "Darren" who ensured me he would call me back to get this "settled". I waited for his call but it never came. I had to call him back on my vacation from Italy so obviously I feel lied to already. I called when I returned from Italy on 12/02/19 and again I was on hold for "Darren" and at that point he advised me BMW would send me a check for the difference. The refund was $30 and he said it would take 10 business days from the date he would put the request in to receive it. Well not to my surprise, nothing has been received nor a phone call from "Darren" explaining and apologizing for his horrible lack of customer service. I followed up 12/20 again and "Gabby" ensured someone would call me back supposedly and nobody did of course. At this point it's about principle and not the money. I followed up again and spoke to "Mike" and he proceeded to promise someone would call me back. He gave me his number as well and he said he tried and followed up with a "higher manager". As of 12/26 nobody has followed up. Needless to say, this is not the experience one would expect from leasing a vehicle from BMW and it is very sad the quality of the cars dont match up with the service and people they have in place to run their business. Someone dropped the ball here and simply does not care to pick it up and do the right thing. My fiance was ending his lease in 2020 on his car and was looking to lease here but after this, he is staying far from these deceptive people. After reading all of this also know that this is my FIRST lease through BMW so I'm a FIRST time customer and this is how they treat me? I'm advising everyone of my experience and to not come here.

Great customer service from Vanessa and service department for getting my car repaired in a timely manner..

Great customer service from Vanessa and service department for getting my car repaired in a timely manner..

Excellent service. Very friendly. Will come again. Speedy and courteous.

The employees will always do their utmost to ensure meeting the costumers’ needs. My service advisor is Robert Perez and I am very happy working with him and very happy working with all the staff at Valencia BMW.

I was very satisfied with the service and the accommodation with my car, I would highly recommend this dealership!

Horrible Experience. Avoid at all costs. Leased a 2019 X5 which was delivered with a major flaw in control panel. Dealer replaced the parts impacted but in return scratched the leather trim on the dash. Took the car in to repair that and they returned the car with a damaged wood trim on the center console. The dealer refuses to deal with the damage now after escalating the horrible quality of service to BMW corporate. If you care about customer service and workmanship do not go to this dealership

Very happy with Valencia BMW and above all my service advisor and. Robert Perez.

Excellent and fast service. The appoint was on time and finish on time as promised.

I went to do a test drive and I had to leave because I didn't like the offer (was $628), 2 days after the manager Chance Corbitt sent me an email saying that he could do the deal for $550 if i was going that same day, because I live far, told him that I could go during weekend and he promised to keep the deal until then, but they pushed me to start the credit application. After I do it, hurting my score, they tell me that my score wasn't 750 so the best price was again $628 (even liying about my CREDIT score). BE CAREFUL WITH WHAT THEY OFFER, DISHONEST DEALERSHIP AND MANAGER. PD: YOU HAVE ALL MY INFO, BUT YOUR MANAGER AND MARYO VANISHED AND DIDN'T CONTACT ME AGAIN.

Tony is the man! Definitely recommend him. He is a great, humble and respectful seller.

Good service

Friendly people. Good service.

My service advisor, Jesus Colon was very pleasant to work with. Very knowledgeable and he has a good upbeat personality. He goes by Jesse and the new service area looks awesome. I have been a customer at Valencia BMW for over 15 years and never had any issues. Always great to visit.

I came in for my very first service after buying my 330i at another dealership, that I will not discredit, and everything went really well. I showed up late to my appointment and Bob still took care of me. Not only did he did do that but I had ran over something and opted for rim and tire insurance when I bought the car from the other dealership. The other dealership didn’t wanna deal with it so they just brushed me off and Bob handled it the great poise. Honesty, I should’ve bought my car here and completely regret not doing exactly that. Huge shout out to this facility. I commend them on their service. Only downfall was I wish I could’ve gotten a loaner car but there was some miscommunication when scheduling the appt. and it wasn’t an option when I originally scheduled. But besides that, flying colors!

Love Valencia BMW Cole is the BEST provider I have worked with in 25 years of BMW ownership.

Wesley, Sean and the team at Valencia BMW were terrific throughout the process- from their competitive pricing to their professionalism to their warm and friendly demeanor. I chose them over dealers much closer to me for all those reasons and would absolutely do it again. One of the best BMW buying experiences I?ve had and would not hesitate to recommend them!

Friendly and accommodating:) Good job and Keep up the good work.

Excellent service great environment

Excellent service , caring and attentive to the customers needs.

I came from Fresno to pick my up a CPO ( BMW of Fresno, Modesto, Roseville, Berkley, San Rafael and the bay are closer to me, so that should say something) Priced to sell. Excellent communication, flexible options with a good follow up. Great overall experience. Thank you Jeffery, Sergik and Hamid

Service department is responsive and friendly.

Great customer service, clean environment.

They are horrible expensive ...

Super service A If I will need to purchase or service a car this is the place a will always go.

Very helpful and nice people. A little pricey

Customer service, location

My service advisor Cole S. was extremely accommodating. He kept me informed with the progress of my vehicle every step of the way. His friendliness and quality customer service was deeply appreciated. I will be back for my service needs and I will always request Cole S.

Rubina from fleet department is the best, I just leased my second car with Rubina. She found the exact car that I was looking for, just gave me the best deal possible. Within literally hour and a half I was driving back home with my new car.

Jesse is an amazing service advisor and always takes excellent care of me and my car !!

This place is absolute garbage. Don’t get me wrong, BMW is an amazing car brand, but some how BMW of Valencia used their magic to make us start regretting our choice of buying a BMW. I mean after you buy a car I would assume most people would want to take it home and enjoy it, but again BMW of Valencia is holding us back from doing that. I guess just simply cleaning the inside of the car is to much for this dealership to handle.

Vanessa Chung did a good job..

Liars, almost everything sucks about this dealership. Don't buy anything from these suckers

Customer service is pathetic! All the promises they made were not kept. I should have listened to friends and not gone to this dealership. The car wasn’t even washed when they gave it to me - the previous owners dirt, coffee stains, and god knows what else is still all over the car and they have the audacity to say it’s because of bad weather that it couldn’t be detailed. They knew I was going to pick it up a week before I showed up to get it. The brakes squeak and their is a message that the battery in the keys are low. Not at all what I expected of a dealership in the automation team.

Absolutely the best customer service in the industry. Especially so in the Service Department by Service Advisor, Cole. I highly recommend Valencia BMW for all your needs. Kymmi

Excellent job and customer service

Took it for an oil change. They told me it was leaking and I needed a valve replaced and 2 tires. Took 2 days to ?fix? it. They gave it back to me with it actually leaking oil on exhaust pipe. Smells terrible and kinda of smoky. Now I have to take it back again and fight my way through the traffic to make it there by 7 after work!

The service manager, Christopher, was great! He was very helpful in keeping our cost down by eliminating or deferring service items that weren't necessary or could be delayed until a later time. The only factor that kept me from giving an overall 5 star rating was the very poor courtesy wash when the car was delivered. The wheels still had black graphite on the rims and the body had lots of water spots. That is not a big deal, but when you spend $1500 on service, a quality wash is expected.

Very professional. From the reception desk to the service department personnel. Thank you Chris Rawlins.

Buck is the man! We love him and highly recommend him if you are in the market for a new or pre-owned vehicle. Everyone was kind and went out of their way to help us and that is why we have been their customer for over fifteen years. We even purchased my husband’s 2008 3500 Dodge Ram truck from them! We are currently on vehicle number 5 from Valencia BMW.

5 Stars I am a lifelong BMW fan/consumer however the last 5 - 7 years at Valencia BMW Service Department has been challenging. In fact the service was so bad I went to other BMW facilities 50 to 75 miles away. Note I only live 4 mikes away from the dealership. I recently gave BMW Valencia another opportunity and to my surprise the service was phenomenal - in fact epic! The service from contact to goodbye was a perfect experience- absolute quality. Thank you Vanessa and BMW Valencia - I shall return. Colonel(R) Julian. Bond Note - I am in the process of purchasing a new BMW thus will give Valencia BMW Sales an opportunity, my last BMW purchase had to drive down to Buena Park before that Bakersfield. Stay tuned.......

I am a lifelong BMW fan/consumer however the last 5 - 7 years at Valencia BMW Service Department has been challenging. In fact the service was so bad I went to other BMW facilities 50 to 75 miles away. I recently gave BMW Valencia another opportunity and to my surprise the service was phenomenal - in fact epic! Thank you Vanessa and BMW Valencia - I shall return. Colonel(R) Julian. Bond

They were very helpful. Always offer a loner car.

Vanessa is the best! Always courteous and thorough.

Just got my 3rd car from Valencia BMW in addition to the 3 other cars my family has purchased from them. Amazing service is what always brings us back.

Found my perfect car! Jeffrey was courteous in showing many cars until I found exactly what I was looking for. He has been great in following through after my purchase. I highly recommend Valaencia BMW.

Our advisor Vanessa was awesome!!

They take care of you. They changed my X1’s brake pads in no time and got me back on the road.

Vanessa at the Service Dept definitely took care of me. She was honest and had great customer service.

They always take care of me. Sales and Service people are always courteous and professional.

Jessie continued his perseverance to fix my lunging problem on my BMW

Misleading and lazy. Theyre always making excuses on why they wont fix something but then recommending to service parts not covered by the extended maintenance plan I purchase . They didn't even update the software (easy). They don't even keep track of the extended warranty I puchased from them

Service at this facility has always met my expectations. Vanessa G. is the best at customer service !!! She has been very instrumental in seeing that my car needs were met and rectified.

My husband takes his car in for service and without fail it goes back for something else. The last service, we spent almost $5k and now it leaks a little oil, doesn't start immediately at certain times(it struggles to start) and it smells like it's overheating at times. They won't acknowledge the issues and we don't want to dump more money into it when they won't even fix it anyways. Go to the valley for service or find an independent shop, who would probably be cheaper than the dealership anyways.

Horrible service - they will charge you a fortune while smiling and thanking you. Spent a small fortune to keep my 2011 bmw 7 series serviced here and it barely starts. I truly hate this dealership and will never buy or recommend another bmw to anyone.

BMW 530E was leased from Valencia BMW, then about a year later we needed to repair a flat tire and discovered the lock tool needed to remove the tire was missing. My local BMW dealer in Palm Springs had to order one at a cost of $49. Robert Glass, the Internet/Fleet Sales Manager at Velencia, promised (in writing) that he would reimburse me for the cost since the tool was not initially included with the car. After numerous emails and phone calls, I have never received the money. He obviously lied and had no intention of ever reimbursing me, he just kept saying he would take care of it, but did NOT. I know it's not a lot of money but it speaks to the honesty of the employees at this business.

I was amazed at how fast the service was. Everyone was very friendly and helpful. I would recommend them.

I bought a CPO car here and it was seamless from beginning to end. My salesperson, Jeffry, was on top of it from the moment I submitted an inquiry, and answered all my emails right away, sometimes in the middle of the night! When I arrived for my appointment, my car was already pulled up and waiting for my test drive so there was no waiting around. Hamid in finance was amazing also, explaining everything in great detail to my satisfaction. Throughout the process I never felt any pressure to buy something I didn't want. Excellent service all around.

yes I will recommend it. the people is so friendly and my adviser Jazmin was so nice and she always keeps me informed about the status of my vehicle.

Mario and Robert Perez are such great representatives. They treat your like your family and always welcomes you with a great smile. They go above and beyond to help take care of your vehicle. Such a great place to even visit and say hi to everyone.

Love this Dealership! They totally took care of me as they are very courteous and professional

Had a great experience at Valencia bmw

Excellent Service. Robert Perez is fantastic. Honest, Reliable, on top of things. Thank you.

Got my girlfriend a bmw from them and buying a car through this dealership has ended up being the worst mistake. I’ve gotten many different cars from many different dealerships over the years and have never come across anyone this rude and unprofessional. When we were there, they made us wait hours AND changed the deal that we had originally agreed on. Gary Kazandijan is the most unprofessional and rude employee I have come across anywhere, I have no idea how or why this dealership has hired him. The car she got was a loner and in the contract they had charged her for one full year of registration fees. Her registration came and it is valid for only another 7 months NOT the full year, starting from purchase date. When we called to talk to him about the issue he was extremely rude and told us “next time just get a new car instead of a loaner, this is how this dealership Handles loaner cars” when we asked why it wasn’t explained he said, “because I’m not going to explain you something you didn’t ask about.” There’s lots of other honest BMW dealerships in LA, stay away from these guys.

Very respectful and polite and they did a good job in my car. Thank you

This is our 4th BMW leased from Valencia BMW. Obviously we are very satisfied with the dealership. Our Service advisor is great! Efficient, easy to understand, pleasant and polite.

Greeted at the door, escorted to a customer service rep, advisor took my information, car was repaired in an appropriate amount of time. YAY

I have recently serviced on my BMW 328i for drive-train malfunction warning sign. Service provider, Bob, has taken his time to arrange for the mechanic diagnose timely and explain the options with the most outstanding customer courtesy which we think above and beyond our expectation. My wife and I are both extremely impressed by Valencia BMW's service department's outstanding treatment to customers that includes receptionist desk staffs, service providers such as Bob and Chris, industry best dealer mechanics, and even service assistant staffs at the vehicle parking area.

My car was serviced in a timely manner. The staff was friendly and helpful.

AutoNation sent me 3 emails asking me to review my purchase, so I'm doing it. Having confirmed our purchase details and scheduled an appointment to pick up the car, the purchase process took THREE hours. I own a Tesla Model S and completed the online purchase AND the pick-up/paperwork in a TOTAL of 20 minutes combined. The ridiculous process that includes waiting, multiple hand-signed paperwork, then a computer ink signature process, then an iPad based signing process was unbelievable. What a waste of a customer's time and energy and way to make customers feel completely down and out after buying a luxury vehicle. It is 2019 - this shouldn't be 3x worse than going to the DMV. Then, after purchasing over $11,000 in custom warranties, especially including full tire and rim protection, we already have an issue with their Service. When we test drove our vehicle the tire pressure warnings came on. The dealer was aware of this and said it was just because the car had been sitting on the lot (even though the car's records show it was traded in less than 10 days prior). The tire pressures were fine when we drove off the lot but just 2 days later the pressure warning returned. We took the vehicle in and they casually "visually inspected" the tire and "saw no holes or nails" so they sent us away saying that we should bring the car back "if it happens again". Really? Already two warnings in 3 days and it might be a fluke and repair itself? Now I'm 40 miles away from the dealer today and the 3rd warning is on. We get to spend even more of our energy doing their job in diagnosing the "problem" (I think it might be the tire) and wasting our time going back to the Service Dept yet again. This is definitely not how you should treat any customer nor how you should make them feel about their purchase. The contrast to Tesla's attention to detail, service, and respect for our time is astonishing.

Very poor service. Purchase was made Aug 10th and I have yet to receive a copy of any paperwork relating to transaction

Very nice service adviser and helpful customer service ladies.

I bought a new car at Valencia BMW on Sunday. Everyone involved in the process was professional, friendly, and helpful. Sergik, in particular, was wonderful. They made this a very easy process! I always serviced my prior BMW at Valencia BMW, and they were terrific too.

Filed an Unfair Sales Practice with BMW Corporate office and also filing a BBB complaint. Be VERY aware of the finance representative Gary Kazandjian who works at Valencia BMW, California. He is without a doubt a 100% scam pusher. I purchased a BMW X5 on July 24, 2018. The car had 45k miles on it. At Gary's office, he asked me how long I would use the car for. I replied I was going to use it for about 3-4 years. He recommended an extended warranty for 36 month or 36K miles and an extended maintenance package through BMW for 72 months or 100K whichever would come first. This perfectly suited my needs. The only thing Gary forgot to mention was that the extended maintenance package started counting the miles and months from the day the car was MANUFACTURED, not purchased. He sold me a policy of $2500 for 13 month. The sales person was not better. He told me that the wheels balancing was done. I later discovered that was a lie. I had to spend another $140 out of my pocket. I believe car buyers should avoid this dealership if they didn't want to be scammed / hurt financially.

We had a very positive experience. Our salesman John Menzano was extremely friend and was "no pressure." We are loving being first-time BMW owners.

Robert Grass and the team at BMW Valencia are awesome (again) thanks for the efficient process last week with the new car

Friendly and accommodating service. Biggest issue was lack of communication. My car was there two extra days because my service manager was out of the office and I couldn?t get a call back even though I called them four times. When my manager did return, it was me who had to call. I would have appreciated a call from them.

Good and professional service. Will bring the car back for future repairs.

My 2015 diesel X5 had a failed high pressure fuel pump. The X5 was out of warranty but the cost was covered by the factory warranty probably due to this kind of failure not being a uncommon. The service offered by Jessie and his team was fantastic, I even got a loaner car during the two day repair. Also, since they had to drain the fuel tank to remove contaminates they filled my gas tank, nice.

Jasmine has us in and out in no time. I have never had any issues with Valencia BMW. They are great.

I just bought a 5 series and had a great experience with Valencia BMW, especially with Mike Austin. Although I live several hundred miles away from this dealership, I decided to buy my car there because of Mike's helpfulness and professionalism. I conducted most of my queries to dealerships via email, and Mike was not only the most responsive and helpful of all the dealers I contacted, but he went out of his way to find a car that suited my requirements, even though it was still on the boat coming from Germany! He or his manager Polo Lopez updated me every day as to the status of my car, answered all of my questions, and also had the most competitive price. Although the car took longer than I anticipated to arrive, Mike ensured I had up to the date information. At the dealership, Mike continued to display the same level of service and professionalism in person. I'm very glad that I went out of my way to this dealership, because I had a great experience, far better than when I had visited my local dealerships for a test drive.

Excelent service ! Nice people !

My wife found a 2016 BMW X5 35d VIN# 5UXKS4C55G0N14789 listed on Valencia BMW and AutoNation websites for $39,408. We contacted Valencia BMW and reserved the vehicle due to the fact that vehicle was not ready for immediate delivery. After fw days, I was contacted by the sales person named Jim to let me know that the vehicle is ready for delivery. I requested and out the door price (OTD) so I can prepare a cashiers check and pay for the vehicle upon delivery. I received a text message with an image of a purchase order showing a price of the vehicle of $42,481. When contacted the sales person Jim, he transferred my call to someone who introduced himself as 'the sales manager' Sammy. My conversation with Sammy lasted about 10-15 seconds of none sense. I was told that AutoNation made an error in terms of the price of the vehicle. How convenient to blame on the AutoNations Corporate Office for an error? I had the vehicle reserved for over 3 days and they realized that there is an error only when I asked for the OTD price. Actually, the original prices of the vehicle of $39,408 was not changed on the Valencia BMW and AutoNation, Cars.com and etc. websites for another 24 hours. In addition, I was contacted by Jim with an intend to convince me of how great the deal is at $42,481 and I should consider it because a potential buyer is flying from Arizona to take delivery of the vehicle immediately if I didn't consider it. The dealership didn't disclose the fact that the vehicle sustained a damage that was reported by CarFax,. Regardless of the damage, the dealership Certified the vehicle as CPO. BMW of North America please take an action! The bottom line - I have been a BMW owner since 1997, I have dealt with many BMW dealerships and I have never experience anything like it. I would never consider purchasing a vehicle form Valencia BMW and AutoNation.. period!

I had a great buying experience here. Sergik?my sales associate, was super knowledgeable and friendly. They don?t pressure you to buy at all. Overall I?m very happy with their service and would recommend them to anyone.

I was traveling on business and had car problems, so I stopped by Valencia BMW service dept. Christopher Rawling assisted me (without an appointment) and made me feel like a special customer!! Christopher was very professional, knowledgeable, and very quick to get my car diagnosed, repaired and back on the road the same day!!! The facility is very nice and newly remodeled and accommodates customer needs with comfortable waiting areas, tables, outlets for computers, etc. and they have wonderful coffee and donuts!!!

I added the 5YR BMW Tire & Wheel Protection when I purchased my 5-series from them back in November 2015. I wanted to take advantage of cosmetics repair before the protection expires since it is covered but I have just been given the runaround for almost a month now, and still no one has gotten back to me regarding my claim. When I first called the provider, they gave me a claim number and told me to contact my local dealer. When I contacted my local dealer (Valencia BMW), they told me to bring my vehicle for inspection. When I brought my vehicle in and met with Chris Rawlins, he told me I didn't need to come in and that I could've just contacted the third company to schedule an appointment to have cosmetics repaired on my wheels. On top of that, I asked him to take a look at another issue I'm having and this guy tells me I can do it myself. I mean, sure I most likely can do it, but I what's the point of bringing in my car be serviced if you're going to tell me I can do it myself? Perhaps because I don't have the time/proper tools to do it myself? Going back to my wheel cosmetics repair, he gave me a servicing company (Alloy Wheel Repair) and told me to schedule an appointment and have them come to me to get my cosmetics repaired. They wanted me to bring my vehicle in to the dealership on a Saturday morning to tell me this, when they could've provided me the third party's contact information over the phone. What a waste of time. So I have left about four voicemails for Alloy Wheel Repair to contact me regarding my claim, but they have yet to contact me. I then called the BMW Tire & Wheel Protection back and they gave me another third company (California Wheel Repair Solutions), and said that the third company service will contact me within two days. This was said last Monday (6/10/19), to this day I still have not gotten a call from either one of the third company service. When I called BMW Tire & Wheel Protection and asked to be transferred to a manager, the manager I spoke to claims that she is unable to help me because of limited information that she has, given that it's a weekend. What's that supposed to mean? I said I would like to file a complaint, but unfortunately since it's a Saturday she isn't able to help me with my complaint, and advised me to call them back on Monday during business hours. I let her know that their business hours (8AM-8PMET) is my working hours in PT, and she advised me to call them back when I'm driving to work on Monday. WTF? So I call Valencia BMW to see if I can file a complaint. I reached out to the Servicing Department and was told that the Manager for today is Darren but is currently out to lunch, and should be back at 2PM. It's already 3:16PM and Darren has yet to call me back. I also tried reaching out to the Sales Manager (Polo Lopez), have left a voicemail regarding my complaint, but have yet to hear back from him either. The funny thing of it all is the owner's response from the 1-star reviews that the customers have left here in Google, stating that "If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 284-3140. We hope to hear from you soon." I just called this number and it routed me back to Valencia BMW's main contact number. Ultimate driving machine, but ultimate disaster in customer service. I don't deserve this type of service from Valencia BMW and its partners, especially after serving this country. Update: it's already 6/26/19 and no one has yet to reach out to me to address the poor quality of their customer service.

They were lifesavers for my daughter and I!! We had MAJOR car trouble just as we were getting to Six Flags coming from Fresno. They were able to get us in right away without an appointment, shuttle us to the park and had the problem diagnosed that day with an estimate for the repairs needed. They provided us a beautiful loaner to drive back to Fresno and use the entire time they had our car. Vanessa was able to tell me exactly what the cost for repairs was going to be and the car was done on time. I can't thank them enough for taking such great care of us out-of-towners! I wish they weren't 3 1/2 hours away as we would use them for all of our service needs.

I recommend Yiliana in sales. She's awesome. She took her time with me from beginning to end.

They struck out with an uncharacteristically poor service experience yesterday. Brought my 440i in for routine service, waited 5-10 minutes before the service rep met with me. When the service was completed, they called the wrong phone number to let me know it was ready and I ended up waiting an extra 45 minutes to check on it. Then I stood outside for another 5-10 minutes before the cashier realized that the car had already been pulled around and brought my key to me. And for the final strike, the car hadn't been washed!

Recently purchased a 535i from Valencia BMW. Jeffry, the Salesman, made the experience, from start to finish, effortless on my part. Valencia BMW gave me a fair price on my trade-in, verified by Edmunds. The price of the car was haggle-free, which added to the ease of purchase. All-in-all, the experience was stress and trouble free. This is the second time I purchased a BMW from this dealership.

Polo Lopez GSM and Yliana Fetterolf are excellent that is why I am buying 4 cars from them within a year It is absolutely a thumb up from me and my family

frendly,fast service. helpful crew.

We bought our i3 there. Friendly people and fast service!

Bought a used BMW and a new one... as well as an older Kia for my mother. The only dealership I actually trust - and great service!

Bought my 2011 328i from this location. Had a great experience buying and over the years, have had a great experience with the Service Reps! Robert and the other reps truly look out for their customers and have always taken great care of me and my car! This is the kind of service that creates lifetime customers!

My BMW overheated twice on the grapevine on a Saturday. Needless to say, it was a stressful situation. We contacted the nearest BMW dealer, which happened to be in Valencia. When I finally arrived, they were expecting me. Vanessa Chung met me with paperwork, water and a brand new loaner for the weekend while my car was being repaired. Vanessa put a rush order on my service and kept me informed of the progress via text which allowed me to travel back to Northern California in a newly repaired BMW. I'll never forget how grateful I was for the friendly, personal service and TLC during a stressful time. Thanks to Vaness and the team at Valencia BMW for the stellar service!

My son had a horrible experience at the local BMW dealership. Was charged to update the system. System is completely the same (still says 2013) and no changes what so ever. He called for days and left multiple messages (he couldn’t go because he works and goes to college so he has full days) he never got a call back. Finally he missed a class to go and the manager told him “nothing I can do it, the papers says something got updated, I am not sure what but something got updated”. They screwed a young kid that works really hard. I have an Audi and so far I can only speak positively, but we are about to buy a second SUV and we were thinking of an X5. It will not be at our local dealership for sure, although we have always purchased our cars in local dealerships.

Took my vintage BMW for diagnostic work and repair. Worked with service rep Jesse Colon. I had a very positive customer service experience and my repairs were handled as discussed.

We had great service from Jesse Colon. We are on a cross country road trip with not a lot of time. We were in and out in less than 4 hours. If we are ever in need will use Valencia BMW again.

My service rep was courteous and professional and they made the needed repairs in amazing time. I was expected to be without my car for two days and they repaired it in just a few hours.

I bought a car from John, who is a rock star in every sense of the word. He was thoughtful, soft-spoken and caring. This was the only time I have ever ended a sales transaction by hugging the salesman. He went to great lengths to make sure that I got the car that would make me happy.

Bob in service is fantastic ‘

Sergik Haftvani is top notch!!! He’s kind he’s thoughtful he listens to what you want and most importantly he was not pushy at all which I appreciated more than he’ll ever know!!!

There hasn't been ONE TIME that Valencia BMW has been at least twice the cost of repairs, OR MORE; than any other INDEPENDENT BMW REPAIR SHOP. PARTS are outragious; and the SERVICE is TERRIBLE. SAD; IT's always been that way for many years......

I had the best experience ever at this dealership. Any client advisor Wesley, extremely professional and answered the phone every single time. He was quick to listen and slow to speak and had my best interest in mind throughout the entire transaction. He even answered his phone on his days off! This guy is dedicated to his clientele and puts their needs and wants before his own. You guys ever need a BMW in LA area, go to Valencia BMW and ask or Wesley, you don’t be dissapplonted.

Had a terrific experience with Robert Grass. I have sent several friends to him. Honest, knowledgeable and wonderful to deal with.

Good service recommendation. Didn't have to wait to get in and work was done the same day. Nice loaner car. Service advisor was very customer friendly. His name is Jesse Colon. Will go there agai

We purchased a new BMW x3 on March 1,2019 from Valencia BMW. Only to find out after research that there was a cargo sliding cover missing from the cargo area 3 days afterward. Contacted our sales representative who refused to ship us the missing part because the shipping charge would cost them $87.00. We had to drive 41.3 miles one way (82.6 miles round trip) to pick it up from the dealership. On the day that we purchased the vehicle, we arrived at 5:20pm, because the sales representative was suppose to get off at 5:30pm for his shift, and did not want to split his commission with another sales representative, therefore, we did not get to test drive the vehicle nor did anyone explain to us how to use any of the electronics that came with this vehicle.

Just got a new 530e and Sammy and Jason went above and beyond. They found the car negotiated the price by phone and emails and took my credit application online. I drove all the way from Long Beach to Valencia to do the deal passing many BMW dealerships along the way but Sammy and Jason made it worth the time and effort. Valencia BMW will certainly get my future business and I recommend all my friends in the market for a BMW to deal with them.

Service department is in a trailer and does not meet the BMW standard. No greeting from staff in the swap meet tented service drive and stood waiting for my service advisor for 27 minutes. Staff were on their phones and looking at cars on Craigslist while I waited. Took 4 hours for an oil and filter change with an appointment and did not address my recall which is why I was told it took so long. Not a very productive all day event.

I wish I could give it 0 stara for how I've been treated here. They act nice and courteous when im there ready to buy , but as soon as I left I soon realized I was just another number and they could care less about what happens to me or my car. I was always skeptical of AutoNation but decided to give it a try, especially with their support in Breast Cancer. One of my friends who had Breast Cancer reccomended them. I bought a car there on a rainy day and my Salesman didn't even give me a tour of the car or go through the checklist to confirm everything was good. They just wanted to go home since it was Friday evening. I drove an hour for this. Once I got home I realized that even though I cleaned my car it still seemed dirty. When I took a closer lool I had realized that my windshield was completely full of cracks. It was completely pitted. I took it to two different Dealerships to get secondary opinions and they explained to me that it needed to be fixed asap because the amount of little cracks could be dangerous. They quoted me for over $1,000 to fix. Now, imagine having just a bought a car and days later already getting quoted another $1000. I reach out to several people at BMW Valencia and they decide to play the game of "let me transfer you" to no one answering. Then, Everytime I called, the floor manager wasnt there. Then I finally got in touch with Mr. Polo. The director of that region I think. When I first emailed him it went smooth. After that, it took him a werk before realizing he never replied to me and when he did he mentioned he couldn't do anything about it saying it past inspection. I have the paperwork to prove their promise to me was a windshield free of "damage or cracks" with a check mark. An entirely pitted windshield that bothers my view while driving is not free of cracks or damage. Which should be fraud. They sold me on a car with this damage. I have continued to email Mr. Polo but seem to get ignored, which seems to be common at this dealership. From my experience, once they got my money, no one cared about whether or not I got screwed over. Luckily I realized how they operated before my wife and Mother bought their cars there. I would HIGHLY reccomend going elsewhere as you'll have peace of mind that this wont happen to you. I am not comfortable in my car and my windshield is damaged. I hope no one else has to go through this. My friend that has Breast Cancer is embarrassed for this but its not her fault. Shame on this dealership for treating a client this way.

Great staff, beautiful facility, and they have plenty selection of the Ultimate Driving Machines. My favorite Toy Store of them all!

I’ve have always used Valencia BMW for service on my car. Everyone there is great and the service advisor Robert Perez always goes above and beyond taking care of me and my car needs. Thank you Robert and thank you BMW Valencia.

Love this place. Bob Rowland’s oversees maintenance for our to X6 50i’s. He knowledgeable, thorough, professional, and courteous. He always has a loaner ready for us and is prompt in letting us know our cars are ready. Always a wonderful experience!

Brought my car in for a service. Vanessa is amazing! She’s knowledgeable, helpful, and kind. Great Customer service!

Great service and great service personnel.

I brought in my BMW for recall repair and had Jesse as my service advisor. He is the best. Very kind and courteous. He is very personable and glad he helped me. The service was done in a couple of hours and everything was fine. Great JOB

I received an email with an internet sales price went to the dealership and had a great experience purchasing a BMW

Very fast and efficient service , keeping customer service and minimizing inconvenience in mind! Well done!

The sales team at Valencia BMW was very courteous and helpful. Great communication. No pressure sales pitch. The two people I dealt with Lance and Jim were very helpful.

Awesome!!!!! Only place to buy/lease a BMW.

I live 80 miles south in Orange County and I could easily get my BMW's elsewhere. However, Valencia BMW stands head and shoulders above all of their peers with their impeccable customer service and best-in-class pricing. There is simply no justification to buy or lease your BMW's anywhere else. The sales manager, Polo Lopez, makes you feel like you're dealing with family and you're pleasantly treated as a long-term client and not a one-time customer. I'm on my 3rd BMW from Valencia.

One Salesman was rude and has the take it or leave it attitude!

I recommend Mazen the sales man. He helped me thru the entire process, and was patient and informative. Thank you Mazen! Alex.

It was a really good experience! Process was fas and I got a really good deal. Serjik my sale associate was very helpful and knowledgeable! I’m very satisfied.

Nick was very knowledgeable and helpful throughout the whole process. He also gave us a deal that no other dealership could beat. Thank you!

Valencia BMW brought me a wonderful car shopping experience because everyone there is very helpful yet not pushy, the shop technicians are very professional, and the selections of the models I was looking for were plentiful. I had M2 through Sergik’s tremendous help with ordering and leasing, then I recently got X2 through Sergik of course. Sergik is one of the best salesmen at the dealership, and he brought me wonderful shopping experiences, not once, but twice so far. Ben

Overall they provided great service in a timely manner. I am very satisfied with the work they did.

Always the best experience at Valencia BMW . Lynn and Gary are amazing . My third 7 series in a row and I couldn’t be happier

Great service. Made the process quick and easy with no hassle. Made me feel welcome and important.

Excellent service and an outstanding service representative Jesse Colon.

I was surprised by the greeting I received and impressed by my attendant Cole. In the past l felt ripped off by this dealership and the past personal appeared to be interest only by the amount of money and problems they could create involving my car. They seemed to be honest and really cared about my well being and the true up keep of my car. But the only complaint I have is that one of the customer service women wears entirely too much perfume. The smell literally burned my nose hairs. If someone could just tell her to tone it down the frangance would be more appreciated.

My Service Rep Robert was very attentive and made sure the service job was completed to our satisfaction.

Sales and Service Departments are both Top Notch! I've owned several BMW's over the course of 25 years and this was one my most pleasurable BMW buying experiences.

The quick summary - I believed I could trust BMW and this trust was passed to the body shop the dealer sent my car for repair. BIG MISTAKE. The shop was a delight to work with until my car was determined a total-loss. After discussing with my attorney, I am filing a complaint to the board for several violations including: 1. Charging unauthorized fake or inflated fees (they say I gave authorization on the phone but NO charges were discussed) which my insurance will only pay a very small portion of given they are "just a tactic to get paid since they will not be doing repairs 2. Charging a 'storage fee' for the days BEFORE the car was found to be a total-loss. (They are not a storage yard and charging 'storage' while they are still working on the car isn't legal. 3. Refusing to give an itemized account of charges 4. Charging towing without authorization from me (I wasn't even aware) While everyone at BMW has always been nice to work with, I would go out of my way to avoid a business which passes their customers to such predatory and illegal practices. An accident, especially a serious one, is stressful (at best). When my insurance wanted me to use their body shop I was insistent my brand new X2 went to BMW. In the end, my attorney tells me I would have been better off with the other shop.

The quick summary - I believed I could trust BMW and this trust was passed to the body shop the dealer sent my car for repair. BIG MISTAKE. The shop was a delight to work with until my car was determined a total-loss. After discussing with my attorney, I am filing a complaint to the board for several violations including: 1. Charging unauthorized fake or inflated fees (they say I gave authorization on the phone but NO charges were discussed) which my insurance will only pay a very small portion of given they are "just a tactic to get paid since they will not be doing repairs 2. Charging a 'storage fee' for the days BEFORE the car was found to be a total-loss. (They are not a storage yard and charging 'storage' while they are still working on the car isn't legal. 3. Refusing to give an itemized account of charges 4. Charging towing without authorization from me (I wasn't even aware) While everyone at BMW has always been nice to work with, I would go out of my way to avoid a business which passes their customers to such predatory and illegal practices. An accident, especially a serious one, is stressful (at best). When my insurance wanted me to use their body shop I was insistent my brand new X2 went to BMW. In the end, my attorney tells me I would have been better off with the other shop.

I bought a car from Valencia dealership and they took care of me a hundred percent beautiful royal blue 535i BMW Gary the finance manager was very professional very helpful and very accommodating and the sales people were very professional highly recommend Valencia BMW great team

I have now bought 2 vehicles from client advisor Craig Buck Geyer and general manager Gary Pilikyan. They both make you feel like you’re part of their family. I would never buy a car anywhere else because Craig and Gary go out of their way to make sure you get exactly what you want at the best price possible. They listen to your needs, shows you different options and makes it happen. They are so cool and are always there for you if you have any questions or concerns before and after you purchase your vehicle. They will be your friend for life. Thank you Craig and Gary for not just selling me a car but getting to know me and my needs. I give Valencia BMW the highest ratings. You won’t be disappointed!😊

Excellent service and customer service good representatives to explain everything you need on your car I appreciate Chris what’s my representative and he told me the things that I needed to do to make 2013

I was looking for my first car, and saw a well-priced Mazda3 listed online for Valencia BMW. The car looked great when I first saw it and drove it, but when I took it to my mechanic, it turned out the car had significant($$$$) damage underneath it, AND the rear brakes were very worn down! This damage to the car was NOT disclosed to me prior to purchasing, which is extremely shady! Thankfully I was able to return the car in time to get my money back. I would strongly recommend NOT purchasing used cars from this dealership!

I recently purchased a used BMW from Valenica BMW. I was very happy with my sales associate as he was very helpful to answering all of my questions and getting the purchase done. My main reason in writing, however, is to comment on what I experienced with the finance manager. I have purchased many cars in my life, from several different dealerships, but never have I had such an unpleasant experience signing final paperwork in a finance department as what I underwent at Valencia BMW. Since it was my first purchase at a luxury car dealership it was especially disappointing as one is expecting another level of service. Every car purchase involves the offering of add-ons by the dealer but this part of the purchase at Valencia BMW was very different for me. I totally get that BMWs can potentially be costly to maintain and think it is completely fine that all these protection plans are offered. Mickey, the finance manager, however, took this to another level with his high pressure tactics and discourteous behavior. When I declined the offered plans he became downright rude. All this was totally uncalled for and would make me avoid going to this dealership to purchase another car.

Easy in and out. Everyone was friendly. Prices are very high

Nice they gave a loaner to get back home.

Excellent experience. My customer service person was professional, courteous and knowledgeable.

I have leased 4 cars from Valencia BMW since 2010. They make the process as easy as possible, and have always been able to find the car i want. Just got a new lease this week, and because I gave them 2 months notice, this car was custom ordered from the factory in SC exactly to my specifications. Thanks for being so customer oriented. And special thanks to Lynn Ruehman for outstanding customer service, and to Luis for delivering my car.

Robert was very nice and helpful in getting me set up and check out

I had a recall from my car, it’s a 328I, they replace the PCV heater in a few hours. I was there for 20 minutes and they already had a shuttle to bring me back home. Then when the service was finish they pick me back up at my house and then I was able to get my car. I was very please with the manner they treated me. Due to the construction on their property the set up is a little different, but all is good and all is taken care of.Thank you Cole my Service advisor...

Cole Schwartz best rep ever very patient and respectful.

I brought the car in for some recall work. Darren told me of other problems and that they were partially covered by warranty. We went ahead and had them done and I felt much better about the condition of the car as he saved me a lot of money. Only problem was it took 90 minutes to find the key to my car after I paid. It's a bit chaotic there with the construction but they need a better accounting method for keys. Nice to get something for my time but I did get an apology (several) and the warranty work so it was OK. Good people.

Good morning, the agent who asist me was Bob he was awesome, polite , . Everyone there is so nice, since you pull up , the staff in the office, the shuttle guy, ,. And the time to do the service as well, i am very pleased to have my BMW �

Overall good experience. Robert was great. Would recommend to others.

Darin Ellis was my service advisor yesterday. Since my warranty was about to expire, he made sure I got all the services and checks I needed. And, I left with an extended maintenance agreement so I can continue to use Valencia BMW for two more years. Darin did a great job!

Darren and his team were wonderful. He kept me updated on the repair progress and had the loaner car ready for me when I got there!!

Jesse colon provided great customer service

Mazen Gharzeddine lied to my face , quoted wrongly , made me drive there for one hour and soon is i got there the price changed and now also suddenly they lost all the discount programs, just in 1 hour before i got there. . i am very disappointed with the way they handle me. Game they play was just sick to watch ! I am a buyer and have many BMW over last 12 years and shall not be treated this way , no one shall be treated like this. game they try to play on me was just sick to watch! Sep 8th 2018 Update got 4 SMS on Sep 7 from Mazen Gharzeddine stating how he doesn't want to bring Monthly payments $40 lower to sell me $100.000 dollars car . WHAT Really???? Then: Got a call this morning 9AM from Polo Lopez Sales Manager . Thank you for a call Mr. Polo and a questioning me about my loyalty to BMW , THIS IS A FIRST ONE FORE ME!. it was a nice Call and i thank you . However : i just dont see the point of calling me early morning on my day off and talk about this nonsense. Let's stay professional here , STOP THIS GAMES PLEASE. If you want to make a deal then lets get to it if not , then we shake hands and pard away.

Mazen Gharzeddine lied to my face , quoted wrongly , made me drive there for one hour and soon is i got there the price changed and now also suddenly they lost all the discount programs, just in 1 hour before i got there. . i am very disappointed with the way they handle me. Game they play was just sick to watch ! I am a buyer and have many BMW over last 12 years and shall not be treated this way , no one shall be treated like this. game they try to play on me was just sick to watch! Sep 8th 2018 Update got 4 SMS on Sep 7 from Mazen Gharzeddine stating how he doesn't want to bring Monthly payments $40 lower to sell me $100.000 dollars car . WHAT Really???? Then: Got a call this morning 9AM from Polo Lopez Sales Manager . Thank you for a call Mr. Polo and a questioning me about my loyalty to BMW , THIS IS A FIRST ONE FORE ME!. it was a nice Call and i thank you . However : i just dont see the point of calling me early morning on my day off and talk about this nonsense. Let's stay professional here , STOP THIS GAMES PLEASE. If you want to make a deal then lets get to it if not , then we shake hands and pard away.

I called to make an appointment & they were able to accommodate me for the next day. I was happy with this because I’m a retail manager & my schedule changes weekly. Plus, they gave me a loaner vehicle.

sales people don't push you to buy, friendly people

Robert was my service advisor and he was great. During a stressful time he provided options and solutions for me. He always kept me updated on the status of the repairs. My only complaint however is that they did a full car checkup and a ton of $$$ later and they didn’t top off my oil. So on my way home my warning pops up to add a quart.. :(

The service representative advised me that they had no record of my car being serviced there, despite the fact that I produced 2 paid invoices and they had my information on file. I went in for 2 issues, one they over-charged for and the other they couldn't determine the cause for. I will not be returning to this dealership - I'll go back to Bob Smith BMW.

All of my repair and service concerns were addressed. I am going to keep my 2003 BMW 325i for a long time. I don't like the features on the new ones such as the shifter and the keyless start.

1st time using this location, Valencia BMW . The Service associate was very helpful and thorough. Our only complaint is after servicing my 2 Bmw’s simultaneously, they were not returned washed and cleaned like we are used to from Laurel BMW. We keep our cars really clean! They were obviously “ rinsed off, but not washed. We then also found food trash left inside of our X5 from the service repair techs lunch (I guess?) We don’t eat in our cars so it was a little disappointing to find a Frappuccino bottle and food rappers left rolling around on the floor.

Thank you Jesse and Daniel for all your help Excellent customer service!!!

I had been having problems with my '12 650 and through the help of Andy the service director and Cole my adviser they went the extra mile to sure up the problems. Just extra ordinary in these days and times when trying to get good service can be very difficult...A+

Vanessa was my service advisor and was very helpful. Gave me a loaner which I did not need to return until the next day. Car was clean and ready when I got there. It was a great experience and I will use them again!

The service experience once again did not go over well. The service advisor up and walked out on me, and I left without an oil change. Can’t wait for the lease to end so I can get back into a Lexus. If you do have a BMW get it serviced somewhere else. Over $700 for an oil change when I am suppose to have service appointments covered under the 50,000 mile plan and my car has 30,000. Talk about embarrassing experience.

Very positive experience, with the sales and finance staff assisting us in the selection of our new vehicle.

Great service! Free car wash and super clean interior.

lilly is the best!!!! thank you all the staff at Auto nation!

Repair went very smoothly and quicker than anticipated.

I dropped my car off on Tuesday they never called me never told me what was wrong for over five days then they charged me over $1,000 for a fuse . I had a rental so that was ok . They refused to fix the problem that The US Court has ordered them to fix in a major class action. Will never use them again horrible service no communication just horrible

Very helpful and they always give great service. Especially Vanessa, she really made sure that they look into all my issues throughly before I get my car back.

I had two excellent purchase experiences at this dealership within the last month. Travis and Iliana were efficient and pleasant to work with. I highly recommend this dealership and I look forward to returning for my future automotive needs.

Valencia BMW has the best service technicians! Our service advisor, Jesse Colon keeps you informed and is knowledgeable of all parts. Why would we go anywhere else?

I brought my 428I in for an air conditioning problem. Chris was my advisor and he was friendly and efficient and helpful. The staff were all friendly and busy, and they got me logged in after about a 5 minute wait. The car was repaired and returned to me the same day, even though I had a 1:30pm show time. The building under construction is a bit chaotic for all, but the folks there seem to work well and keep a good attitude. Overall, it was a good experience for me.

I love it the service was really fast I would like to thank Jesse for he’s fast service

Super awesome great purchase I made with the BMW. I will get my money worth with my new car.

Excellent service by Darin Ellis ! He goes above and beyond to please his customers. He represents the BMW standards that gives makes it easy to be loyal to BMW. Thank you!

Orson and Nick were amazing! Best car buying experience I’ve ever had. LOVE LOVE LOVE my 2016 535i!!!!!! Would absolutely recommend to a friend. Even though remodeling, the “tent” was airy, spacious and comfortable.

It’s a wonderful experience and very professional ! Thank you Jess!

Horrible experience, here’s my list: 1) I had an appt and still waited 40 min before I was even seen, people that were walk ins were seen ahead of me. I had another appt that was supposed to be about an hour and half after my BMW appt and I was late to it because of this. 2) I went in for a simple service appt and got my car back with a messed up navigation and my car pulling to the right 3) the car wash I got was terrible, I had streak everywhere especially on my front window to where I had to re wash on my own when I got home AND now that I came back to fix these things they want to charge for an alignment for the car even though the car only started pulling AFTER my previous appt This is ridiculous

Went in for free summer multi-point check. Noted I needed a new battery that they had replaced 6 months ago. I asked them if battery is covered under warranty. The advisor said she doesn’t know if the service tech pulled a random list of things the car needs or if the battery in fact needed a replahcement. Left without them doing any work. There is a difference between checking your car for maintenance vs. printing out what the computer system says is up for replacement. So what I learn is they don’t really check your car. I had maintence done in January, but found liquids refill wasn’t done for car.

I bought a 2003 Porsche Carrera coupe from client advisor Yliana Fetterolf. The car is in very good condition but the radio does not work. I was given a due bill to fix the radio and was referred to a sister Porsche dealer, Irvine Porsche who determined that the radio has internal failure and recommended replacement with a note that the radio is no longer available. I emailed Yliana about the findings last week but haven't heard from her.

My service advisor Jesse was awesome. I was in and out in minutes to drop off and pick up my car. Great customer service.

I wouldn’t have changed car if I had a choice but it was due time. The new vehicle is very nice. Service was good. Madison and Gary helped me and offered many � options for this new car. They made it less painful in term of �. I am waiting on a part that was missing (rear tow cover). Let’s see how long it takes...

Maryo Metry, the Sales Advisor was very professional and pleasant. However, we were not impressed with the Financial Services Manager. We asked Hamid, for a discount on the Extended Insurance Policies. He showed no flexibility when discussing Mechanical and Maintenance Insurance pricing. We might have purchased them, as we did for our 2018 BMW X1, had he lowered them.

My service adviser Chris was awesome and very professional and kind.

Quickly done, pleasant employees.

Excellent customer experience with my service advisor Bob. He kept me informed throughout the day and delivered my car timely.

I had a great experience. They were able to find the car that I want exactly and were very cooperative. I highly recommend this dealership. It was great working with Orsen Van Gay (sale person) and Garry (finance manager)

Finance mgr was rude, unprofessional. He spoiled the whole experience.

I was very satisfied and the building is under remodeling or I would have given it a higher rating

Great Customer service, Robert Perez always delivers customer expectation.

I drove to Valencia from Bakersfield to buy my new BMW X1. They found the car I wanted and made the purchase simple. I know that going through the new car purchase takes time so I was prepared. I was driving away in my new car in about 3 hours. Robert Grass was very knowledgeable and explained every detail to us and answered all of our questions. I highly recommend this dealership.

Drove for three hours to look at their M5 BMW. Then they told me I had to fill out Financials I said no. Then they came running after me and told me I don’t have to give them my financials. I’m going to another dealer and ordering a car. I have never been treated so poorly buying a car in my life I’m 66 years old.

Darin, the service manager, is awesome. Very professional team and excellent service

I have always had great customer service here. I highly recommend it

Valencia BMW has an amazing service department that always has taken great care of our BMW's service and maintenance needs. I highly recommend them.

I have a 2016 BMW 535i and yesterday I brought the vehicle in for 2 different rattles, service and a brake pulsation. I called ahead and spoke with the service director Andy. He met with me when I arrived and took a test drive in the vehicle with me to verify my concerns. During our test drive he even dropped me off at my house! I got the car back early afternoon with all of my concerns taken care of. I not only received a phone call but also an email with my invoice attached for my review. Andy was absolutely FANTASTIC!!! What great customer service. Friendly, knowledgeable and great communication. I am a very picky customer and my car is my hobby. He took that into account and made sure that it was babied as if it was his own, Kudos to Andy! I will not only return in the future, I will tell everyone that I know that drives a BMW to go see Andy at Valencia BMW. Thank you for the excellent service!

This past Saturday (4/28/18), we stopped by Valencia BMW to look at a used Suburban. We took it for a test drive, and told the sales guy we still had a couple of more vehicles to check out before we made a decision. My husband called Sathy, our sales guy that same night (Saturday) and made an offer on the vehicle. He said he would call us back in the morning after speaking with his manager. We waited around for the call on Sunday morning and finally decided to just drive up there as we intended to buy the vehicle anyways. Our sales guy from the previous day was there and we spoke to him for a bit before his sales manager, Ryan Annett came out. Now, we were just trying to get the best price we could on this used vehicle but apparently, Autonation does not negotiate with their pricing. The sales manager made sure to keep pointing this out and said that’s the way it is and there is nothing they can do about it. Only corporate could change it. He had all but a couple of minutes for us and then just walked away. We told our sales guy we would discuss this privately for a few minutes (in the car) about it and would let him know. Five minutes later, we decide to buy the vehicle and went inside to look for Sathy. We sat in their lobby for about 5 minutes before Sathy finally showed up. We told him we wanted the vehicle and asked if it could be detailed. He left to speak with his sales manager for what seemed like 10 minutes. When he finally came back, he brought his sales manager with him, Ryan. Ryan then proceeds to tell us that they cannot sell us the vehicle anymore because someone reserved it online. He said that person would be coming in at 7pm that night and we would have to wait till after to hear back from them if it was sold or not. Then we were just sent on our way. We were there on Saturday to look at the vehicle, returned on Sunday to buy the vehicle, and now Ryan tells us that they have to give an opportunity to the person who placed it on hold to look at the vehicle?! We are in disbelief. We are standing inside the showroom, ready to buy the vehicle but now we cannot because someone has reserved it. Ryan says there is nothing they can do but they would call us in the evening if the vehicle does not sell. I could not believe they turned us away because they had someone else who was interested in the vehicle. I’m sure they would not have done this to us if were buying a 60k BMW. I have never been so insulted or embarrassed in my life. We had cash on hand, ready to buy the vehicle but Ryan used the excuse that someone else reserved the vehicle while we were there so now we cannot buy it. We never received a call later that evening or even Monday morning to let us know if it sold or not. A courtesy phone call would have been nice. It is Tuesday morning and we are still waiting to hear back. Talk about lousy customer service. Before all this went down, I should mention what I observed between their staff. While my husband and I were outside discussing the vehicle, a sales girl walked out of the office. She began to speak to another employee (male) as he was walking towards her and he flat out passed right by her and ignored her. He continued on his way towards the office and she turned back and asked him if he was going to help her of if she should ask anyone else. Again, he ignored her and went into the office. She soon followed him in and was walking behind him talking to him and he did not acknowledge her. What kind of business are you running Mr. Coia? Your employees seem hostile towards each other. That explains why your sales manager had no time to waste on us. No respect for each other or customers who are not buying high end vehicles.

The service department was awful. I had to wait 20 minutes past my appointment while other people walked in and got service. Additionally when I picked up my car after service I had to wait another 20 minutes for someone to get my vehicle. The entire time no one retrieved it until the second time I asked at which point o was told to go get it myself? This was the worst service experience at any auto dealership in my life and I will not be returning. In fact, I’m unsure if I’ll even lease another bmw. Absolutely terrible.

I have purchased and leased 4 cars from Valencia BMW and they have made each transaction simple by going straight to their bottom line price. In and out quickly as time is money. I travel 35 miles to get their service in addition as the other BMW dealers near me are not as friendly nor as responsive to my issues.

I really like the way they are so honest with the prices of the services and the people that work there are so sweet and nice to us

Buying process was fast, only bad was no coffee or snacks in their waiting lounge

Bob was great. Space under construction so not up to par.

Just leased an X1 for my daughter. It's perfect for her and the deal was very fair and easy to do business with. Travis Fetterolf is the best! Valencia BMW will get more of my business.

Yliana is amazing. Bought a car remotely and got it shipped to east coast. Yliana took care of everything including the transportation, remote notary, and out of state car registration. Couldn’t be any happier. Highly recommended.

What a seamless car buying experience! I traded in my Tahoe and my husband and I bought 2 certified used BMW’s- simple process, easy to get through finance too. Mazen was our sales manager and he was professional and very personable. I would recommend anyone buy from BMW Valencia and go see Mazen. Thank you BMW I love my car and my husband finally is driving his 3 series Diesel.

Top-notch service professionals who always add a personal touch to each transaction!

Good selection, salesman Julius good guy and knowledgeable

Easy buying experience, nice and helpful salesperson.

I went in to have a recall on my airbag in the drivers side. The staff was very nice and I was helped by Robert who was very helpful and very nice.

I bought a BMW here and it was a horrible car buying experience. The sales managers made me feel unwelcome and like I was a burden. They said they weren't making any money on the deal but that does not excuse the poor customer service. They wouldn't even wash the car for me. They also committed fraud by saying they were going to place me with BMW Financial but they put me with another finance company instead. So it looks like they made money on the back and as well. When I realized the online services and some of the features in the car weren't working like the SOS button, I took it back and they wouldn't fix it even though it's still under warranty. Do not go here do not buy a car from here go somewhere else.

Had my VCP synthetic oil change completed at the service center. Overall, experience wasn't horrible. They have good customer service, organization and presentation. However, the only disappointment was when I read through my paperwork that the oil filter was a non-OEM. I would like to be informed if there is an option for OEM and non-OEM, so I can decide for either/or.

Took my car in for recall to be done and thed process was super quick. Was able to get loaner to use while the car was getting the work done. The service adviser Jesse was super friendly and gave the best customer service. I would recommend this dealer to everyone, and I will purchase my next vehicle there.

by far the worst dealership I have ever been to, I purchased a car and had paperwork generated. After 5 1/2 hours I was congratulated and told the car would be ready for tomorrow due the fact it was raining and they could not detail the car. I went in the dealer this morning to pick up my car, the sales manager told me he could not give me the car anymore even though I had a contract generated already, the car was sold to another party. Ryan the sales manager and Mazen the sales rep are by far the worst people I have ever done business with.

Was not impressed. I put up with their lack of good customer service because I really wanted the preowned car. It wasn’t a bad experience, just nothing to write home about.

Hiten is a great sales rep. He s 5 star in customer service as well as the finance manager Hamid

Received my first oil change on my 2017 3series. Uneventful visit...that’s a good thing!

Great price and service. I purchased directly from Kathleen "Lynn" Ruehman. She is the best. Highly recommend going directly to her for your next purchase.

I expected a much better customer service from a service advisor in a BMW dealer